Customer Service Project

Focus

To secure a position in which I am able to effective utilize my strengths

in financial and statistical analysis.

Education

Illinois State University Normal,

Illinois

Master of Science, Financial Economics May 2009

Master of Science, Mathematics

August 2009

Certificate in Project Management

Certificate in Quality Management

University of Ghana, Accra, Ghana May 2004

Bachelor of Science, Statistics & Computer Science

Professional Highlights

. Skilled in budget management and financial analysis

. Proficiency in SAS, Excel, Access, SPSS, and STATA.

. Experienced in working independently and in a team environment

. Self directed and capable of managing multiple projects simultaneously

. Professionally fluent in reading and speaking Dagbani and Twi

Professional Experience

Katie School of Insurance and Financial Service

Normal, Illinois

Project Consultant

May 2009 - Present

. Hired as Consultant to develop an insurance product for farmers in Africa

based on a weather index derivative

. Tasks including framing of relevant questions, collecting necessary data,

and analyzing data using SPSS, STATA, SAS, SAS/MACRO, and SAS/SQL

. Prepare tabular and graphical materials of survey data using SPSS,

SAS/ODS, SAS/GPLOT, SAS/REPORT

. Conduct advanced statistical analysis including longitudinal analysis

using logistic and linear regression

. Organize new datasets from raw data files using import techniques and

modify existing datasets

. Produce written reports of data analysis

Illinois State University Normal,

Illinois

Assistant Residence Hall Coordinator January 2007

- May 2009

. Managed and maintained a $20,000 annual area budget for the purpose of

funding assessment

. Directly supervised and trained approximately twenty student staff on

emergency response, customer service, diversity, and university housing

services policies and procedures

. Provided ongoing counsel and support aiding in the retention of students

and staff

. Adjudicated policy infractions in conjunction with the judicial office

. Established and maintained a safe, positive educational environment for

residents through daily interaction and program development

Tamnorth Consultancy Jersey City,

New Jersey

Business Analyst - Quality Assurance May 2008-

August 2008

. Conducted testing for validation of operational systems

. Reviewed data and created periodic reports to ensure financial

information is being recorded accurately

. Developed product requirements and software specifications

. Aided in creating strategies to solve complex problems in the project

development life cycle

. Analyzed and forecasted Sales data

. Administered company's database system using access

C.A.R.D.S Consultancy Accra, Ghana

Head of Operations Sep 2005 - July

2006

. Directed and managed project development

. Defined project scopes, goals and deliverables that supported business

goals in collaboration with other senior management staff and

stakeholders

. Organized full-scale project plans and associated communications

documents including timelines and scheduling

. Identified and resolved conflicts within project teams

. Wrote and delivered product proposals for clients including progress

reports, SWOT Analysis, and presentations

. Supervised project staff tracking progress and insuring quality of work

University of Ghana

Accra, Ghana

Research / Teaching Assistant

Aug 04 - Aug 05

. Taught computer programming languages Java and Visual basic, and software

applications Access, Excel, word, PowerPoint

. Provided Technical assistance to the Ghana National Health Insurance

Scheme Project-

o Conducted surveys and developed implementation strategies

o Conducted statistical analysis utilizing SAS and SPSS

o Prepared reports and proposed policy reforms to faculty and staff

o Performed periodic forecasting analysis

o Developed databases using SQL

Computer Programs

Advanced level Proficiency in Visual Basic, SPSS, Eviews, STATA, SAS V8/9,

SAS/BASE, SAS/MACRO, SAS/STAT, SAS/ODS, SAS/GRAPH, SAS/SQL, SAS/REPORT

Awards

. "World's Best Assistant Residence Hall Coordinator" for the 2007/08

academic year

. Chartered Financial Analyst scholarship for the Financial, Insurance and

Law Department

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