Administrative Assistant Customer Service

Jacqueline Sevilla

**** *. ****** ( Chicago IL 60641 773-***-**** ( ********@**********.***

Professional Summary

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality

Qualifications

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event

Supervision Spreadsheet & Database Planning

Staff Development & Creation Inventory Management

Training Accounts

Policies & Procedures Payable/Receivable Urinalysis

Manuals Bookkeeping & Payroll PDR Familiarity

CPR certified Phone Management Vitals/patient prep

Injections Medical Terminology Vitals/patient prep

Sterile tray set-up EKG Charting/

ICD-9\ CPT coding Autoclaving

Experience

APAC Partners

2009

Medical Assistant/ Administrative Assistant

Consistently praised for efficient handling of administrative duties

(e.g., handling referrals from and to doctors, scheduling

appointments, maintaining medical records, patient processing, billing

and bookkeeping) that allowed doctors and nursing staff to focus on

the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital

signs, as well as in performing, injections and various diagnostic

procedures.

Writes medication scripts with the appropriate language in order to be

dispensed by the pharmacy.

Helped implement practice's quality assurance and control program.

Efforts ensured compliance with HIPAA regulations and improved patient

care/satisfaction.

Keep charts up to date with current dictations, medication refill,

MRIs and consent forms.

Prepare and mix various medications for assisting in office

procedures/ Validate signature on documentation consent forms.

Arrange lunch meeting between Drug Representatives and Doctors in all

six of APAC's locations

Secure each patient balance through MicroMD for accruing balances and

collect expenses

.

Dr Belingon

2009

Medical Assistant Extern

Administered injections, and other lab procedures quickly and

accurately

Took vitals, charting, and elicited relevant information during pre-

exam interviews

Used phone management skills to provide accurate information, route

calls efficiently, and set a higher volume of appointments

Acted as a dynamic team member, assisting in administrative front

office and rear office procedures as needed to increase office

efficiency

Aldo

2008-2009

Lead Sales Associate

Accountable for motivating fellow team members to meet personal/ store

sales goals

Prearranged meetings with Associates with new ideas about product

representation and approach methods to promote further sales

Kept in contact with Regional Managers and relayed feedback on stores

success.

Ensured that staff represented Aldo by wearing the products to promote

sales within the company and on the customer side

Present customers with the latest up to date style tips and overcome

objections

Pursued a strategic six step selling technique

Provide customers with a one on one personal shopping experience

Gerber Collision and Glass

2007-2008

Customer Service Representative/Administrative Assistant

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) Coordinated travel arrangements, maintained

database and ensured the delivery of premium service to customers.

Quickly became a trusted assistant known for "can-do" attitude,

flexibility and high-quality work.

Interviewed callers, arranged appointments, and handled office details

Developed and maintained confidential or complex files

Collected cash, checks, and charges for final services

Data Entry ( AutoPlus)

Served clients/ customers by welcoming and directing appropriately

Performed other office and support duties as assigned

Ensured that all insurance vendors and policy holders were assisted in

a prompt and professional manner

Computer Processing of payments toward deductibles

Deposited daily checks, EFT's, cash, and credit cards

Assessment of weekly accounts receivable reports and coordinated

payments with policy holders / insurance companies.

Education

Everest College

August 2008-2009

Diploma: Medical Assisting

Grade Point Average: 3.6

South University

August 2006 - 2007

Grade Point Average: 3.5

Triton College

August 2004- May 2006

Grade Point Average: 3.5

Notre Dame High School for girls

Years Attended: Aug. 2000- May 2004 Graduated

Grade Point Average: 3.0

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