Sales Manager
Resume:
JOSEPH A. PUMA
*** ***** ******, ***. ** • Fort Lee, New Jersey 07024 • 201-***-**** • ******@**.**.***
SENIOR-LEVEL SALES MANAGEMENT
Accomplished, dedicated and entrepreneurial business developer and leader with over 30 years
experience elevating profit margins. Key contributor to corporate bottom line adept at strategic
planning targeting highly competitive markets. Consistent performer with a track record for
exceeding all quotas and objectives. Strong communicator and problem solver with superior
team leadership for optimum performance. Achieve high business retention rates through skillful
product and service representation.
New Business Development • Branch Management / Expansion • Margin Improvement
Revenue Generation • Negotiations • Strategic Alliance Building
Project Management • Team Leadership • Staff Development • Training
Strategic Planning • Reengineering Processes • B2B Sales
PROFESSIONAL EXPERIENCE
EMPRESS TRAVEL, New York, New York • 1991 to 2008
Sales Manager
Recruited to build agency from the ground up. Directed day-to-day operations for multimillion
dollar branch. Proposed and executed policies and programs to achieve maximum sales volume
for diverse client base. Led professional sales staff providing training and product expertise to
optimize performance. Researched trends and identified top opportunities for new business
development. Maintained consistent communication with established accounts to ensure
business retention and revenue growth.
• Vaulted revenues from 0 to $1M in firm’s first year and built annual revenues to $5M during
tenure.
• Consistently increased sales by between 15% and 45% despite challenging market
dynamics.
• Improved profit margins and reduced overhead by outsourcing a staff position.
• Conceived and implemented innovative weekly promotional campaigns to drive new sales.
• Recruited, hired, trained and motivated 7-member professional staff.
• Earned 5 Manager of the Year Awards.
LIBERTY TRAVEL CORPORATION, INC., Park Chester, New York • 1975 to 1991
Branch Sales Manager
Led operational activities for multimillion dollar branches of market leading travel company.
Directed all marketing, human resources, public relations, financial, operating, and
administrative functions for 10-member staff. Devised and delivered regular training sessions to
boost performance and drive revenue increases. Provided recommendations for new business
applications to improve effectiveness and efficiency for clients, improve profitability and
generate new sales for firm.
• Spearheaded success of startup branch and delivered $2.8M in new revenues.
• Hand-picked to serve on Managers’ Board which drove corporate strategic planning,
initiated training, and provided troubleshooting across the organization.
• Achieved and maintained an unprecedented level of 2 accounts receivable per week
compared with the 25+ average maintained by branches enterprise-wide.
• Boosted branch’s performance and elevated overall ranking to 7 out of 175 in just 3
years.
• Provided guidance and direction to move 5 direct reports into management level
positions.
• Received 4 Manager of the Year awards.
Resume
Early Career: Served as Sergeant in the UNITED STATES AIR FORCE
AFFILIATIONS
IATA / CLIA
Resume
JOSEPH A. PUMA
555 North Avenue, Apt. 2T • Fort Lee, New Jersey 07024
201-***-**** • ******@**.**.***
Dear Sir / Dear Madam:
If your organization is in need of a dedicated and driven sales leader with over 30 years of
experience expanding market share in the highly competitive travel industry, please review my
resume. My ability to devise and implement strategic promotional campaigns, uncover and
exploit new business opportunities and cement customer loyalty should prove beneficial to your
firm.
Superb ability to build a business from the ground up, skill in creative sales strategies and
applications, and extensive experience recruiting, training, and motivating professional staffs to
optimal performance levels are among the most notable traits I would bring to any relevant sales
leadership position. My can-do attitude and aptitude for overcoming business challenges have
meant consistent revenue increases for Empress Travel despite the dilemmas that have
plagued the travel industry in recent years.
My most valuable accomplishments include:
• Vaulting revenues from 0 to $1M in my first year as Branch Manager for Empress Travel
and boosting annual revenues to $5M during my tenure.
• Consistently increasing sales by between 15% and 45% despite challenging market
dynamics for the travel industry.
• Spearheading the success of a startup branch for Liberty Travel and delivering $2.8M in
new revenues.
• Being hand-picked to serve on Liberty Travel’s Managers’ Board which delivered corporate
strategic planning, training, and troubleshooting.
• Achieving and maintaining an unprecedented level of 2 accounts receivable per week
compared with the 25+ average maintained by branches across the enterprise.
• Boosting my branch’s performance and elevating its overall ranking to 7 out of 175 in just 3
years.
• Providing guidance and direction to move 5 direct reports into management level positions.
I would like to speak with you to further discuss the possibility of contributing to your
organization’s success. Please contact me at your convenience to arrange an interview. Thank
you for your time and consideration, and I look forward to hearing from you soon.
Sincerely,
Joseph A. Puma
Resume
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