Customer Service Manager
Resume:
Genevieve Alicia Roestel
Van Nuys, CA 91406
********@*****.**.***
Objective: An interesting position with a growing company
Summary:
Work well in a high pressure environment.
Trained in all areas of Call Center, Customer Service.
Skilled with computer systems and software.
Self-motivated and assertive.
Quickly learn procedures and methods.
Pleasant speaking voice.
Employment:
Apartment Owners Association Van Nuys, CA
Customer Service Representative 02/2008 to 08/2008
Taking inbound calls from members to check applicants credit reports. Inputs needed
information and read back the results over the phone. Taking in member orders over
the fax and faxing the information. Help with the office on stuffing envelopes, filing,
and sending updated information packets to members that need to be updated.
Check Disc Labs. Burbank, CA
Senior Tester/ Vault Manager 4/2003 to 2/2008
Test the functionality with the DVD menus with DVD players, do complete
navigations, navigate DVD games, watch for video compression and errors, checking
for grammar and spelling errors throughout the disc.
Disney Interactive Glendale, CA
Senior Tester/ Acting Project Lead 3/2000 to 4/2002
Test the functionality of games for Nintendo, PSX, dream cast, and PC. Also to find
text issues, sound issues, or glitches in the game. As a Project Lead - Maintain the
database, assist the Producer in any issues that may occur, and work with the team
in the project.
Exact Staff Glendale, CA
Customer Service Rep. 12/1999 to 3/2000
Technical Support worked at Disney Interactive.
Responsibilities- Aid guests in their needs of all Disney interactive games; giving
hints if needed, and helping them run the game smoothly over the phone.
Education:
Pierce College Winnetka, CA
None 2002
Area of concentration: Graphic Arts, Drawing, and Introduction to art.
References: Luigi Pardo
Company: Disney Interactive
Position: QA Supervisor
Phone: 818-***-****
Email:*****.*****@******.***
Shelly Smith
Company: Check Disc Labs
Position: Vault Manager
Phone:323-***-****
Mario Donis
Company: Disney Interactive
Position:Technical Operations
Phone: 818-***-****
Contact this candidate