Technical Support Active Directory
Resume:
Andrew Russell Farley
abnd6w@r.postjobfree.com
Mobile: 503-***-****
Portland, OR 97229
Education
Bachelor of Science, Information Systems Security, ITT Technical Institute,
Internet (2004-2009)
Associate of Applied Science, Information Technology Computer Networking
Systems, ITT Technical Institute, Portland, OR (2001-2003)
1 Term Portland Community College Workforce Training Center, Portland,
Oregon (2001)
Sunset High School, Portland, OR (1997-2001)
Major Courses:
o StRUT (Student Recycling Used Technology)
o Implementing Microsoft Windows 2000 Network and Operating Systems
(Course#2151A & #2152B)
o Computer Networking Systems
o Information Systems Security
Skills
Microsoft Operating Systems Microsoft Office Good Interpersonal
Skills
Active Directory Adobe Photoshop CS+ Adobe Premiere Pro
PC and Network Hardware Able to communicate Software and hardware
technical information at troubleshooting in
the non-technical level person or over the
phone
Work History
Information Technology Contractor
Volt - Wilsonville, OR (7/2008-6/2009)
o Level 1&2 Technical Support for all Mentor Graphics offices worldwide
via Phone, E-Mail, and remote desktop control
o Troubleshoot Desktop and Network issues
o Install and Configure Software for Users
o Manage User and Computer Accounts in Active Directory
o Primarily served the overseas offices by working the graveyard shift
o
TEK Systems - Vancouver, WA (8/2007-10/2007)
o Desktop Replacement Deployment for Southwest Washington Medical Center
o Install and Configure Software for Users
o Decommissioning Team Leader
TEK Systems - Eugene, OR (7/2007)
o Desktop Tech Support for Royal Caribbean Cruise Line
o Troubleshoot Desktop and Network Issues
Chimes - Portland, OR (2/2007-5/2007)
o Desktop Replacement Deployment for Kaiser Permanente
o Troubleshoot Network Issues
o Install and Configure Software for Users
o Edit User accounts in Active Directory
TEK Systems - Portland, OR (10/2006--12/2006)
o IT Support for Salem Memorial Hospital
o Deal with Customer needs and complaints
o Performed as phone support for an employee portal doing password
resets and supplying login information
o Update drivers, reimage computers, troubleshoot networking, printer
and computer issues
o Edit User Accounts in Active Directory
Apex Systems - Portland, OR (6/2006-9/2006)
o Deal with Customer needs and complaints
o Performed as a Dell Field Technician replacing malfunctioning hardware
in a team or alone.
o Drive to various locations in the Portland Metro Area
Technical Support Professional
Stream International - Beaverton, OR (3/2005-3/2006)
o Deal with Customer needs and complaints over the telephone
o Phone Technical Support for Adobe Photoshop CS 1 & 2
o Phone Technical Support for Adobe Premiere Pro
Service Writer
Comp USA - Tigard, OR (10/2004-1/2005)
o Deal with Customer needs and complaints
o Check customer's computers(s) in for service
o Computer upgrades and repair
Computer Network Consultant
Key Personnel, Portland, OR (1/2002-12/2003)
o Built 3 workstations for a small network of my own creation
o Periodic maintenance of the workstations, or upon request
The Halton Company, Portland, OR (4/2003)
o Installed various software updates on Windows NT and 2000 workstations
in shops and offices
Various home users, Portland Metro Area, OR (1/1999-Present)
o Troubleshoot, Build, Repair, and Performance Enhancement of Computers
and Home Networks
o Provide Technical support in person or over the phone
Information Systems Intern / Private Contractor
Northwest Energy Efficiency Alliance, Portland, OR (7/2001-8/2001) (12/2001-
2002)
o Took inventory of computers and created a database for easy access
o Preparation and Deployment of computers in a management level work
environment
o Basic Postmaster and System Administration Tasks
o Laptop preparation for use in the field by various users
o Took inventory of items worth over $200 and created a database for
easy access
o Assisted Accounting Department in filing archives (a couple days every
year since 2003)
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