Management Manager

***** ******* ● Macomb, Michigan ***** ● 248-***-**** ● ***************@*****.***

Lynmarie Glowski

Summary

Accomplished Executive with proven leadership skills and experience in collections management and operations, legal collection processes, P&L oversight, goal setting, employee motivation, and increasing company profitability and growth. Result-oriented, decisive leader with proven success in the Financial Services and Credit, Collection industry. Track record of increasing productivity and creating process efficiencies while growing bottom line. Able to spearhead multiple projects efficiently while directing day to day operations. Experienced in cost reduction strategy, business reorganization and reengineering.

Core Competencies

Visionary and Motivational Leader

Organizational Restructuring

Risk Management

Budgeting and Forecasting

Tactical and Strategic Planning and Portfolio Liquidation

Lean Six Sigma Process Improvement

Presentation

Professional Experience

March 08 August 31, 09

Asset Acceptance, LLC

Warren, Michigan

Director of Legal Operations and Centralized Services

Provided executive leadership for legal operations department with full responsibility for legal operations collections and processes, across nine states. Directed four managers, 15 supervisors, and over 200 associates. Effectively reduced operational expenses, reorganized and redefined department structure, and reduced headcount without compromising process efficiencies, or profitability. Set, managed and maintained annual budget of over $15 million. Accurately forecasted collections and exceeded monthly goals. Provided direction for growth plan and identified growth opportunities through product offerings and revenue diversification. Performed monthly productivity and financial results evaluation. In addition to legal operations, managed mail operations, document management, and printing services for the organization. Developed effective segmentation and liquidation model.

Key Achievements:

1. Increased cash collections in one revenue stream by $3 million in 6 months

2. Improved profitability and productivity while reducing staffing and operational costs

3. Key player in introducing new diverse revenue stream and product offering

4. Lead team through software conversion and implementation

July 06 March 08

Weber Olcese, PLC

Troy, Michigan

Director of Operations and Compliance

Managed staff of over 30 associates responsible for litigation support and legal administration of defaulted third party debt. Managed and trained collectors on compliance with FDCPA, FCRA, as well as other FTC, State and Federal debt collection laws. Effectively established compliance procedures and mitigated risk through comprehensive training and effective leadership. Maintained and developed client relationships. Attended industry conferences, such as NARCA, CLLA, and Credit and Risk Management, as a representative of the firm.

Dec 01 January 05

RDK Collections

Troy, Michigan

Litigation Manager

Established and maintained legal forwarding department of national collection agency. Developed and maintained relationships with over 80 law firms throughout the United States. Managed and motivated team of internal collectors responsible for collection of defaulted third party commercial and retail debt, established monthly goals, and reported financial results both internally and to clientele. Managed client relationships through effective communication and reporting.

May 96 December 2001

Health One Credit Union

Detroit, Michigan

Credit Analyst / Assistant Operations Director

Reviewed applications for loans and credit cards by analyzing credit reports in addition to earning capacity. Assessed and mitigated risk through creation of collection department. Established standard operating procedures for collectors which reduced delinquency of defaulted credit products by 10%. Assisted Director of Operations by balancing the vault, payroll, and human resource functions.

Education

Degree

Sept 1996 Dec 2001

Central Michigan University

Mt. Pleasant, Michigan

Bachelor of Science in Business Administration

Major in Finance, Concentrations in Corporate Finance and Risk Management

Minor in Marketing

Certifications

FDCPA Certified, 2001

Professional and Community Memberships

NARCA, National Association of Retail of Collection Attorneys

CLLA, Commercial Law League of America

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