Technical Writer/Editor

TANGELA M. DAVIS, MBA 704-***-****

P.O. Box ***4 Huntersville, NC 28070 **********@*****.***

Technical Writer/Editor

Accomplished Technical Writer/Editor with over ten years of technical writing/editing; ability to convert

raw technical material to cogent prose directed at a specific audience (senior executive, technical expert,

novice); anticipate internal and external client needs to maintain client s atisfaction and meet contract

requirements; provided value add as a Technical W riter/Editor, in-depth experience across multiple

environments (government, commercial, construction/real estate, healthcare, professional services and

technology); ability to manage multiple projects while maintaining the capacity to accommodate ad-hoc

assignments; possess excellent people and client management skills.

_______________ KEY STRENGTHS _______________

Organizational and planning skills Resource Allocation

Data collection, analysis & management Adaptability

Problem assessment & analysis Project Management

Attention to detail

Critical thinking

_______________ TECHNICAL PROFICIENCY _______________

MS Word MS Project Regonline

MS Excel MS Publisher Sharepoint

MS Outlook Visio PeopleSoft

MS PowerPoint Smartsheet Office 365

_______________ PROFESSIONAL CAREER & KEY ACHIEVEMENTS _______________

Selected Technical Writing / Editing Projects:

TRINITY STRATEGIC CONSULTING, INC., Charlotte, NC 6/2002 - Present

Technical Writer/Editor

W rote responses to sources sought (SSs), requests for information (RFIs), requests for proposals

(RFPs) and request for quotes (RFQs) with input from staff and Business Development. Used the Federal

Biz Opps solicitation tool to research RFP opportunities. Edited, rewrote, and composed company

website content. Designed and developed company and client employee handbooks, business plans,

SOPs, 13 business systems and marketing materials. Designed and developed training and instructional

materials (technical, professional, leadership, etc.) for clients in the government, healthcare,

construction/real estate, etc. Edited and rewrote subcontractor guideline handbook. Developed project

and communication plans for client projects.

7/2012 – 10/2012

BENORE LOGISTIC SYSTEMS, INC., Greer, SC

Project Manager/Technical Writer

W rote Communication Plan to roll-out Leadership Improvement Program. Designed and delivered

leadership training and development.

4/2011 – 1/2013

ANOINTED FLOORING, INC., Charlotte, NC

Project Manager/Technical Writer

W rote procedures and created flowcharts in MS Word and Visio in order to standardize processes for

Customer Relations strategy, Contract Management, and Payment Process workflow. Collaborated with

client and SMEs to create the internal process system describing the mechanics of how new business

Tangela M. Davis, MBA

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strategies were to be developed and successfully evolved into customer contracts. Developed employee

handbook that was reviewed and approved by the NC Department of Commerce Employment Security

Commission. Developed targeted marketing material using MS Word, PowerPoint, Publisher, InDesign

and Visio.

3/2009 – 10/2012

EDUCATIONAL RESOURCES, INC., Dulles, VA

Curriculum Developer/Instructor

Designed and developed instructional materials in the areas of technical and professional development

trainings for the telecommunication industry.

_______________ EDUCATION AND TRAINING _______________

The University of Phoenix at Charlotte, Charlotte, NC

Masters Degree in Business Administration 2005

University of North Carolina at Charlotte

Bachelor of Science in Business Administration – Human Resources Management 1997

_______________ EXTERNAL LEADERSHIP ACTIVITIES _______________

Carolinas Care Partnership – Board of Directors (Current)

Mitchell Community College – Board of Advisors (Current)

Unique Caring Network, Inc. – Board of Directors (Past)

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