Customer Service Quality Assurance

Frederick L. Ford Jr.

**** ***** **. ***. *.

Hoover, AL. 35226

Cell: 205-***-****

********@*****.***

Objective

Seeking an entry level position in Computer Electronic Engineering Technology position with a

progressive employer where I can contribute to the development of new technologies.

Skills & Qualifications

• Extensive experience working with PC hardware and software installation

• Working knowledge of troubleshooting and problem-solving solutions

• Excellent communication and verbal skills, customer service, analytical, and decision making

skills

• Thorough understanding of technology with focus on delivering quality assurance to satisfy all

customer service needs

• Desktop Management Software and Symantec and antivirus software experience (SMS)

• Dell Certifications on Dell printers, PCs, and laptops

• Energetic, organized, entrepreneurial, and self-motivated

• Experience in TCP/IP, Networking and UNIX, T1/ADSL routers and cat5 installation and

Wireless Repair and Logistics

• Microsoft Power Point, Word, Excel, Works Word Processor, Office One Note, Works Spread

Sheet, Norton’s Internet Security, Norton’s Antivirus, Norton’s System Works, McAfee

Fortress, Adobe Reader, Super Worm Removal, Microsoft Office 2003; Windows 98, Windows

2000, Windows NT, Windows ME, Windows XP, Windows Vista MS/DOS; Compaq, Dell

Certifications, Apple, Hewlett Packard, PCMCIA cards, Wireless Networking, Routers T1/ADSL

Routers and Cat 5 installation

Professional Experience

Sizemore Staffing (CTDI) Hoover, AL Sept. 2009- Dec. 2009

CTDI Technician

• Wire line & Wireless Repair and Logistics

• CPE Product (Set-Top Box, Modems & Data) Repair

• Repair power supplies for Google

Beacon Hill Technologies (Dell), Birmingham, AL Jan 2009- Sept. 2009

PC Technician

• Traveling to customer home and businesses performing repair and maintenance request for Dell

• Maintenance and repair of printers, PCs, and laptops

Modis Staffing Atlanta, GA Sept 2005-

Oct. 2008

PC Technician

• Troubleshoot the Windows OS (desktop support)

• Install and maintenance hardware and software

• PC service calls and ISP set up

• Ability to travel to customer location

Teletech Inc., Fairfield, AL July 2004- Sept.

2005

Customer Service Technician

• Customer Service Professional assisting customers and answering questions pertaining to their

computer needs and accounts

• Strong customer service, analytical, and decision making skills

• Good verbal and written communication skills

Best Buy Hoover, AL March 2003- June 2004

PC Technician

• Customer Service Professional assisting customers with their computer needs and questions

• Diagnose and repair hardware and software issues on client PC’s

• Install hardware and software for clients

• Install/configure/repair network and local printers

• T1/ADSL and cat5 installation

•

Education

ITT Technical Institute Bessemer, AL March 2001-March 2003

• A.S. in Computer Electronics Engineering Technology- March 2003

• Awards: Highest Honors, Hardware and Software Installation Awards, Perfect Attendance.

• G.P.A- 3.6

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