Customer Service Manager

Charles G. Mangrum

**** *** ******* ** **

McDonald, TN 37353

423-***-****

***************@*****.***

OBJECTIVE

To obtain a position with a reputable and established company where I

have grow and use my skills to the best of my ability.

TECHNICAL SKILLS

. Experience with most Microsoft applications

. Installation and operation of Microsoft Server, XP, Vista

. Setup of routers, hubs, switches, and most Cisco products

. Excellent customer service and technical support experience

. Extensive knowledge in CCTV and CCTV equipment

. Background in low voltage wiring

. Experience in repair and troubleshooting PC's, printers, & lap tops

EDUCATION

Associate of Applied Science, Information Technology-Computer Networking

Systems

ITT Technical Institute, Knoxville, TN 9/2005-9/2007

Deans List GPA 3.0-3.5

WORK HISTORY

Guardian Security Security Technician, Smyrna, TN

9/2008-6/2009

. Installing security, CCTV,C-Vac, cable, phone, and data in residential

and commercial buildings

. Experience installing surround sound, multi room audio, and home

theaters

. Working with and installing business PC's, DVR's, and networking video

servers for online viewing

. Installing/servicing CCTV in residential and commercial buildings

. Providing customer service and technical support to Guardian customers

. Extensive software training to Guardian customers and business owners

ICU Security Security Technician, Franklin, TN 1/2007-9/2007

. Installing/servicing CCTV systems in over 100 businesses in the Middle

TN area

. Executive level software training

. Troubleshooting and repair on video servers

. Daily experience working with and installing business PC's, video

servers, and many different modems and routers

. Daily experience running and terminating Cat-5 and coaxial cable

. Experience working with customers remotely and on the phone with

software and hardware issues

Electrician's Apprentice Rick Mangrum, Chattanooga, TN 5/2004-Present

. Pre wired, post wired, and rewired residential homes

. Pre wired commercial buildings

Comcast Communication Tech, Nashville, TN 8/2007-

10/2007

. Daily troubleshooting of radio frequency signal

. Repaired internet and cable TV in customers homes

Staples Office Supplies Specialist, Athens, TN 1/2007-8/2007

. Ensured recovery of entire department

. Maintained inventory & stock of entire area

. Provided great sales and customer service

Valley Mart Cashier, Athens, TN

6/2006-1/2007

. Ensured customer satisfaction

. Operated and maintained a cash register

. Maintained inventory and stock in store

Eagle Mart Assistant Manager, Cleveland, TN 12/2005-

6/2006

. Maintained and closed the store

. Ensured customer and employee satisfaction

. Accounted for large amounts of currency

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