Customer Service Human Resources
Resume:
Timesha K. Dacus
*** ******** **** #*** *******@*****.***
Home: 205-***-****
Hoover, Alabama 35226 Cell:
Objective: To contribute to an organization that can use an experienced HR
professional who offers excellent decision-making, problem-solving, and
excellent managerial skills, coupled with an outstanding personality.
EDUCATION
Louisiana Tech University - Ruston, LA
Master of Science in Industrial Organizational Psychology, May 2009
Bachelor of General Studies with emphasis in Psychology, May 2004
Bossier Parrish Community College-Bossier City, LA
Associate of General Studies with emphasis in Psychology December
2002
Affiliations - National Society of Human Resource Management, 2005 -
Present
Diversity Director for Society of Human Resource Management Rapid City,
SD, 2006 - 2007
Society for Industrial Organizational Psychology, 2008 - Present
PROFESSIONAL HISTORY
YOUTH AND FAMILY SERVICES, Rapid City, SD
Human Resources Specialist, August 2005 - August 2007
. Worked closely with the CEO and Finance Director: prepared reports
for Board Meetings, Finance/Budgeting Meetings, Human Resources
Meetings, and worked on special projects.
. Supervised workload and delegated tasks to the Human Resources
Assistant and Receptionist
. Analyzed, revised and developed Human Resources policies,
procedures, and maintained expertise on all YFS benefits, COBRA
insurance, Flex Plan, and Workers Compensation.
. Provided backup to all functions of the Finance Department, e.g.
multiple payrolls, 403b retirement plan, merit increases, annual
audits, & contract administration.
. Managed all recruiting functions for corporate exempt and non-
exempt positions including job postings, sourcing, telephone
screening, interviews, offer letters, new hire orientation
. Spearheaded new hire benefit packages, streamlining hiring
practices and procedures
. Maintained CDL files and random drug screenings to ensure all bus
drivers met the Department of Transportation Regulations
. Handled all employee/employer relations including the process of
Employee Performance Action Plans
. Conducted worker's compensation safety training for approximately
180 employees
Accomplishments
. Created supervision training for organization-trained approximately
20 supervisors on employee performance review, write-up process,
Family Medical Leave Act, and pay increase
. Renegotiated pre-employment physical, drug test, and immunization
contracts-bundled contracts into one contract; created one point of
contact for all service-saved organization approximately $1K
annually
. New Process! Worked with Work Force Readiness Program to increase
diversity in organization-promoted and increased diversity by 10%
. Provided employee safety newsletter bi-monthly and on-the-job
training to approximately 200 employees-reduced worker compensation
claims by 4%.
HERBERGER'S, Rapid City, SD
Human Resource Assistant/Events Coordinator, October 2004 - December 2005
. Provided new hire orientations and customer service training for
new associates
. Reviewed and maintained personnel records for approximately 120
associates
. Assisted supervisor in recruiting new employees: e.g. review
resumes, personal interview scheduling, interview, and reference
background checks
. Coached and assisted associates to meet productivity goals
. Managed all special events: e.g. Goodwill program, Community
Day, Holiday Party, booked entertainment, and announcements
. Certified Company Trainer
DELTA AIRLINES, Montgomery, AL
Reservation Sales Agent, November 1998-June 1999
. Coordinated reservations to meet passengers needs: rescheduling of
flights, meals, and seat assignments
. Assisted customers with travel requests by answering incoming calls
and matching the features and benefits of Delta Airlines to the
needs of the passengers
. Answered customer's inquiries regarding routing ticketing and fare
information
. Made and confirmed reservations for passengers on scheduled airline
flights
. Arranged reservations and routing for passengers at the request of
customer using computer reservation system and related software
programs
. Confirmed customer itinerary and processed payment of ticket and
confirmed reservation
Accomplishment
. Received 2 Customer Recognition Awards for excellent customer
service
ELECTRONIC DATA SYSTEMS, Montgomery, AL
Customer Service Representative & Data Entry, December 1997-November 1998
. Handled questions regarding loan consolidation program for
borrowers and loan holders
. Processed consolidation loan applications
. Researched outstanding applications to identify issues concerning
loan consolidation process
. Requested necessary payments to lenders to complete loan
consolidation processes
Accomplishment
. Provided borrowers with account resolution with less than 1%
error rate
REFERENCES
Available upon request.
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