Human Resources Resource
Resume:
RESUME
Annette K. Franklin
Spring, Texas 77386
********.*******@*****.***
Software and Office Skills
SAP, Taleo, Microsoft Word, Excel, operate peripheral office equipment,
Office Outlook, ten-key calculator by touch; accurate math computation;
accurate grammar/spelling; effective communicator; excellent organization,
attention to details and resolution; manage an office efficiently;
cooperative in personal and team efforts to achieve goals for success.
Professional Experience
November, 2008 to Present
. Cypress Fairbanks Medical Center Hospital - HR Representative
. Duties includes assisting H.R. Director, Generalist and Recruiter -
Data entry and maintenance for employee badge I.D. system conversion;
various projects in Excel; personnel file maintenance; coordinating,
scheduling exams; background checks; employment verification; handling
and referring confidential employee concerns.
10/2007-06/2008
Reliant Energy, Inc.
Human Resources Representative
. Coordinate recruiting activities (i.e. posting positions, scheduling
interviews, travel arrangement, background checks, prepare offer
letters, assemble new hire packets, reject letters, etc.)
. Coordinate Unemployment Claims (i.e. - responsible for receiving,
analyzing and responding to unemployment claim-related documents
within pre-determined time limits.
. Employee Verification (i.e. Employment Verification Documents,
Reference Checks
. Worked with benefit vendors regarding employee questions or
problematic benefit issues
. Research and resolve individual participant cases and events which may
involve processing transactions and performing calculations
. Accurately keys and retrieves benefit information for vendors as
requested using HRIS to create links between HR and vendors
. Inform plan participants and assist them in analyzing benefit changes
due to change in participant status
. Maintains log of issues, decisions and changes in plans using various
spreadsheets and HR systems
. Work with payroll regarding deductions of premiums related to various
plans chosen by participants
Audit benefit reports
. Provide technical and administrative support for all personnel-related
activities.
. Serve as main point of contact for all data-related employee
questions. Research and provide interpretation/application on all
date-related issues such as compensation, FMLA, FLSA, employee
entry/exit to/from system records. Provide knowledge support for SAP
users in remote locations.
. Execute Human Resources Information Systems (HRIS) transactions and
reports.
. Maintain employee files/documentation
. Follow documented process and controls for adherence to audits
. Develop and maintain procedural documentation and process
. Effectively utilize resources, computer systems, software programs and
phone equipment
. Consistently apply knowledge required to perform technical and
procedural aspects of the positions.
. Minimize escalations of HR issues to specialist areas.
. Conduct outbound calls as necessary.
06/2003-07/07/06
DSS-Office of Community Services Baton Rouge, LA
Human Resource Analyst 3
Supervisor: Joy Thibodeaux
Reason for Leaving: Relocation
. Provide assistance and technical guidance to employees, Human Resource
Liaisons in the field offices, and managers regarding Civil Service
Rules, department policy and procedures, as well as Federal and State
Laws that affect personnel matters.
. Confers with Human Resource Liaison in field offices to ensure that
employees all induction paperwork is processed timely. Receives and
reviews induction paperwork to ensure compliance with Federal Law,
Civil Service Rules and agency policy. Maintain suspense files on
Social Work License verifications, reallocations dates, etc. and
reminds H.R. Liaisons when actions are not submitted timely.
. Process all personnel/payroll actions in the ISIS-HR (SAP) system for
assigned geographical regions (approximately 450 employees). This
include new hires, promotions, demotions, organizational unit changes,
separations, bank details, credit union deductions, taxes, retirement,
etc. Assists employee with payroll problems, identifies problems with
paychecks, leave, deductions not taken, etc. and corrections to ISIS-
HR (SAP) records as needed. Cuts off-cycle checks when necessary.
. Maintain reports such as vacancy reports, activity reports on filling
positions, bi -weekly and monthly statistical reports reflecting
personnel status changes and other reports used by management in
budget preparation, staff utilization, etc.
. Compute salary and service time for employees. Verify accuracy of
information and makes or requests necessary revisions. Ensure that
any pay mechanisms such as hiring with extraordinary credentials,
variable special entrance rates, etc. are used in accordance with
Civil Service rules and department policy.
. Process retroactive forms/actions relative to correction of
payroll/personnel information regarding eligibility dates, leave
information, hours worked salary adjustments, etc. into ISIS-HR (SAP)
system. Assist Time Administrators in the preparing and submission of
prior pay period adjustment forms to ensure accurate reporting.
. Consult with Regional Administrators and District Managers regarding
the best way to fill vacancies to meet agency needs. Determine which
positions must be filled competitively and assists H.R. Liaisons in
Publishing Job search announcements, running newspaper ads, etc. when
list are not adequate.
. Requests Civil Service Certificates of Eligible and forwards to
Regional Office to be worked. Reviews completed certificate to verify
that appointment was made in accordance with Civil Service Rules and
agency policy. Assist H. R. Liaisons in coding certificate as needed.
Provide guidance to Supervisors in the interviewing process, in
selecting candidates who are within reach and in completing applicant
flow data after selection.
. Screen applications for positions under the Direct Hire Partnership
agreement. Certifies eligibility for hire, notifies candidate of
eligibility/ineligibility. Maintain continuous "register" of
applicants interested in working in the assigned geographical regions.
Issue in-house certificate/preprinted Applicant Recapitulation Report"
to H. R. Liaison in region when vacancy occurs. Purges register when
applicants are hired, decline positions or fail to respond for
interviews. Ensure that hires are made in accordance with the
agreement.
. Oversee hiring under QUEST for the assigned geographic regions.
Ensures that all vacancies for jobs covered by QUEST are announced in
Job Search - or that a valid exception situation exists, that
applicants meet the criteria specified in the Job search
announcement(applicant has valid grad, typing skills required, etc)
and that hires are made in accordance with the agreement. Strictly
scrutinizes the recommendation to hire any employee who does not meet
the preferred qualification requirements to determine sufficient
justification. Make recommendations to appointing authority regarding
preferred qualification requirements.
. Ensure that personnel files for employees in assigned geographic
region are in order and are complete. Assist in researching records
to provide pertinent information and documentation for the purpose of
grievance processing, disciplinary actions and/or special projects as
they relate to assigned regions.
. Assist Human Resources Manager in the development/revisions and
preparation of personnel/payroll related instructional
information/materials, for the purpose of training designated staff on
such topics as the timely preparation and processing of personnel
transactions, organizational charts, etc. Assist in delivery of such
training workshops, etc.
. Composes and prepares routine correspondence regarding human resource
program areas of responsibility. Attend meetings, workshops, etc. as
required.
. Yearly audits done in field offices to make sure HR Liaisons and Time
Administrators are adhering to policy and procedure.
3/2003 - 6/2003
DSS-Office of Family Support Baton Rouge, Louisiana
Human Resource Analyst
Supervisor: Jason DuPuy
Reason for Leaving: Lateral Transfer
. Prepare all proper forms on personnel selection procedures, Civil
Service examining and testing requirements, promotional procedures,
employee benefits and career counseling. Prepare all proper forms on
personnel actions for Regional Office Staff and Parish Manager, in the
region, as directed by Regional Administrator. Maintain confidential
personnel records; leave records, salary increase, and evaluation
controls on all employees. Initiate and maintain sign-in sheets for
daily record of attendance, enter payroll information in ISIS system,
reconcile time entry report (ZT02) with sign-in-sheets and leave
slips, reconcile leave records and clear payroll problems with
Regional Office staff. Serve as EEO Coordinator for Regional Office.
Counsel with employees regarding changes in personnel policy, Civil
Service testing, insurance, credit union, taxes, etc. Prepare bi-
weekly staff on Board Report for Region to be submitted to the
Director of Field Operation.
6/2002 - 3/2003 DSS-Office of Family Support Baton Rouge, Louisiana
Office Coordinator
Supervisor: Jason DuPuy
Reason for Leaving: Promotion
. Examine and verify all Performance Planning and Review Forms sent to
the regional office, totaling an employee base of 260, for accuracy of
data, prior to Regional Administrator's signature. Maintain log on all
merits, re-allocations, attainment of permanent status, assuring all
actions are completed timely and accurately, prior to submittal to the
State Office Human Resource section.
. Screen calls, properly route calls to appropriate staff/agency and
relay accurate message. Provide phone coverage for regional staff.
Process incoming and outgoing postal mail.
. Secure maintenance for office equipment as needed for computers,
printers, copiers, fax, server, telephone and typewriters. Conduct
yearly physical inventory of furniture and equipment. Fill out
necessary paperwork to show transfers, loans, acquisitions or disposal
of items in a timely manner and in accordance with established
guidelines.
. Compiled and submit reports on contents to determine insurance
liability, Crime and Bond Reports to determine insurance premiums.
Issued ID Badges for incoming OFS employees within region.
1/1998 - 2/1999
DHH - Office of Public Health Baton Rouge, Louisiana
Clerk Chief
Supervisor: Janet Merritt
Reason for Leaving: Maternity
. Duties included assigning and issuing out state property tags for
equipment bought by the state for various office and health units
throughout the state of Louisiana. Handled and prepared correspondence
to go out with tags. Input all information about equipment into the
mainframe under Property Control, making sure all new equipment is
shown in the database within a 45 day time frame to comply with
Division of Administration.
. Transferred equipment throughout the state and updating database to
show equipment where about. Prepares and reconciles all property tag
request, transfer sheets and invoices. Create mailing labels and form
files for letter sent out and faxes.
. Field work consists of auditing the different regions to determine if
they are in compliance with state rules concerning property. Check to
make sure all state equipment is accounted for in their unit and is
tagged properly with state tag. Check to make sure property records
are kept.
1/1993 - 1/1998
DSS/ Office of Community Services
Baton Rouge, LA
Clerk
Supervisor: Marty Gibson
Reason for Leaving: Promotion
. Responsible for preparation and typing of outgoing correspondence and
contract forms. Review typing consistency and conformance with
supervisor's standards and procedures.
Log reports, files, copy, and sort and distribute quarterly reports
across the state to all providers. Create mailing list for surveys
and special projects. Send faxes, make inquiries or follow up calls.
Prepare files; organize materials, assists in designing tables and
other documents for compiling, summarizing, and reporting information.
6/1992 - 1/1993
DSS-Office of Community Services
Baton Rouge, Louisiana
Client Service Worker
Supervisor: Marty Gibson
Reason for Leaving: Promotion
. Researched, file and maintain various contracts sent to the Gary W.
unit.
Typing memos, and preparing memos to be sent to field staff. Collect,
file and update MIS reports. Typing and preparing contracts to be
viewed by Contract Managers. Develop and maintain database on class
members Abuse/Neglect incidents as they occur. Analyzing and preparing
reports on Abuse/Neglect data for each class member.
12/1991 - 6/1992
DSS-Office Community Services
Baton Rouge, Louisiana
Secretary
Supervisor: Marty Gibson
Reason for Leaving: Restricted Appt.
. Serve as receptionist for the Office of Community of Service. Collect
and distribute mail and some typing of interoffice correspondence.
Sort mail, file, and post audits, Second Level Tracking File,
preparing merge memos for field staff and other correspondence as
needed. Assist staff on work load, typing and preparing contracts to
be received by Contract Managers.
EDUCATION
1990 Bachelors Degree (Sociology) Southern University, Baton Rouge, LA
2006 Human Resources Management, Kennesaw State University, Kennesaw, GA
REFERENCES UPON REQUEST
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