Customer Service Manager
Resume:
Tracey Horn
Indianapolis, IN *6203
Tel: 765-***-**** ***********@*******.***
Profile My experience has allowed me to develop skills in different areas
of the retail industry. I have specialized in Softlines and Human
Resources. I am aiming for a Human Resources position where I can utilize
the 3 years of experience that I have gained.
Experience
Assistant Store Manager of Softlines, Sears Holdings, Austin, TX 2008-
2009
. Responsible for all aspects of the Softlines division, 1.5M
worth
. Manage a team of 4 Leads and 20 to 25 associates in execution
of tasks
. Executes Client/Business plan consistently across all
departments
. Execute Customer Service strategies, policies, and programs
. Responsible for Opening/Closing store
. Act as Customer Service manager
Human Resources Manger, Sears Holdings, Austin, TX / Indianapolis, IN
2005-2008
. Coordinate all payroll activities for management as well as
associates
. Conduct internal investigations maintaining 100%
confidentiality
. Lead orientations and training for all new associates
. Conduct company training on all HR matters, including
Harassment, Discrimination and Pay for work
. Manage the store cash office
. Ensure compliance of all Government and Company Policies
. Create and maintain associate recognition programs that are
focused around the company vision
. Recruitment, retention and termination of a quality workforce
. Act as a Customer Service Manager
Softlines Lead, Sears Holdings, Austin, TX 2005-2005
. Execute and Maintain merchandise presentation standards
. Provide proactive support to customers and associates
. Responsible for the selection, scheduling, training, coaching,
supervision, and performance management of Merchandise and Customer Assist
team
. Act as a Customer Service Manager
Shopping Concierge, Westfield Shoppingtown, San Diego, CA 2004-2005
. Deliver a "WOW" customer experience to all guests in the
Shoppingtown
. Establish and Maintain relationships with the retailers in
order to help drive their sales
. Project owner of a regional direct marketing campaign called
Prize Patrol used to market grand openings of new stores and services in
multiple Shoppingtowns
. Conduct all service functions of the Shopping Concierge center,
including answering a multi-line phone system, issuing gift cards, managing
cash, customer complaints, and any other situation that may arise
. Perform daily cash reconciliation of gift card sales
Education
5/2003 Purdue University, West Lafayette, IN
School of Consumer and Family Sciences - Bachelor of Science: Retail
Management
Focus: Organizational Leadership Supervision
Specialized Courses: Leadership Strategies, Teamwork and Group Dynamics,
Customer Service, E-tailing, International Retailing (Study Abroad),
Customer Relations
To Whom It May Concern:
I found your job posting and believe that I am exactly what you are looking
for! I was an HR / Office Manager for Sears for over 3 years now and have
gained much experience in the industry.
Most recently, I was the Assistant Store Manager of Softlines. This made
me responsible for all aspects of my department, from staffing, training,
merchandising, and everything else you can think of!
Previously, I was the HR department. That means I was solely responsible
for recruiting, training, retention, payroll, and everything else that goes
with HR including all paperwork and payroll for 150+ employees. Tacked on
to my role of HR Manager, I also acted as the Office Manager. If you are
looking for someone with knowledge, experience, and drive to succeed, then
we need to talk.
I am currently residing in Indianapolis, IN, however Austin is my home and
I am eager to return. From the sound of your posting, you are looking for
a driven, multi-tasker who can master their job. I believe that I am that
person and would love the opportunity to sit down and make you believe that
as much as I do. Take a look at my resume and I look forward to hearing
from you.
Sincerely,
Tracey Horn
***********@*******.***
Contact this candidate