Project Manager Software

NKECHI E. ILOABACHIE

Rockwall, TX *****

312-***-**** *******@*****.***

PRODUCT MANAGER

Software Expertise ~ Project Management

Technically savvy, meticulous Product Manager with a record of success

applying ROI-based approaches to delivering market-driven products,

increasing operational efficiency and profitability. Proven ability to

take initiative and implement solutions with success. Willing to travel.

Additional capabilities include:

( CRM Tools ( ERP Tools ( SEO Tools

( Project Team Leadership ( SDLC Methodologies (

Strategic Planning

( Emerging Technologies ( Business Needs Analysis (

Product Roadmapping

CAREER ACCOMPLISHMENTS

Bowman Systems L.L.C.

. Spearheaded and administered Customer Relationship Management (CRM)

software which is now utilized company wide.

. Recognition award for stellar performance (3rd Quarter, 2009).

. Goverened customer retention effort by overseeing knowledge based

editorials.

. Selected by Vice President to manage client relationship for company's

most profitable account.

Click Commerce, Inc.

. Exclusive software distributor for Secure Communications Group.

. Chosen as one of two company representatives to perform global software

testing for AS2 interoperability and conformance certification.

PROFESSIONAL EXPERIENCE

BOWMAN SYSTEMS L.L.C., Shreveport, LA

* Work remotely from Rockwall, TX.

Client Support Specialist (2008-Present)

. Support liaison for Information Management, Search Engine, and Housing

softwares.

. Administer and test all workflow revisions to Customer Relationship

Management (CRM) and Content Management systems.

. Identify, document, and discuss product defects and expectations with

Programming team in weekly meetings.

. Communicate with customers regarding software updates and new releases.

. Work with Database and System Administrators to apply patch fixes to

client systems.

. Schedule software upgrades and database replications.

. Perform circle test on Information Management software for Quality

Assurance.

. Acquire feature enhancement suggestions from clients and effectively

communicate these recommendations to FE Team for consideration.

. Record and publish help document on key software functions for client

reference.

. Coordinate software customizations based on customer business needs. Also

facililate entire release process, including requirements documentation,

functional design, development, testing, QA, and post-implementation

support.

NKECHI E. ILOABACHIE Page Two

PROFESSIONAL EXPERIENCE

(Continued)

CLICK COMMERCE INC., Chicago, Illinois

Technical Support Engineer (2006-2007)

. Maintained multiple customer databases.

. Assisted customers in unifying product content using Enterprise Resource

Planning (ERP) software.

. Facilitated client and staff training workshops on usage and application

of software collaboration tools.

. Created weekly progress reports on secure communications software using

MS Excel.

. Reserved and updated record of software releases and upgrade paths.

. Provided installation, set up, and support for secure communications

software.

. Created command files and batch jobs to automate data transfer.

. Performed global software testing for AS2 interoperability and

conformance.

. Developed and administered user roles and relationships in web

application.

. Worked with software developers and QA specialists to recognize software

issues and deliver patches to clients.

EDUCATION

THE PENNSYLVANIA STATE UNIVERSITY, University Park, PA

Bachelor of Science in Information Sciences and Technology

Minor in Business and Liberal Arts

~ Work Experience:

Pennsylvania Office of Attorney General - (Human Resources Section):

Project Manager for Human Resources IT Modernization Project.

PROFESSIONAL DEVELOPMENT

Software Development Lifecycle Methodologies, Web Design & Development,

Usability Testing, Quality Assurance Testing, Search Engine Optimization,

Project Planning/Tracking/Management, Issue-Based Problem Solving, Teamwork

& Collaboration

TECHNICAL SKILLS

Programming & Web Development: C, C++, Java/Javascript, SQL, UML, HTML,

XML, MS FrontPage, Photoshop, FTP, Content

Management Technologies.

Databases: Oracle, MS SQL Servers, MS Access

Business Tools: MS Excel, Word, PowerPoint, Outlook, Project, Visio,

Business Objects, WebEx/ Go ToMeeting Web

Conferencing

Systems: MS Windows 95-2000/NT/XP/Vista, MS-DOS, UNIX, Mac OS X

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