Human Resources Customer Service

DANIEL E. KORTE, PHR **** BUCKSHOT COURT . WORTHINGTON, OH

43229

315-***-**** .

***@********.***

HUMAN RESOURCES EXPERIENCE:

Southern Wine & Spirits of Upstate New York 2007-Nov.'09

Syracuse, NY

Employment Programs Administrator/ Recruiter, Human Resources

Department

GENERALIST DUTIES

. Processed weekly payroll for 530 company employees

. Administered company benefits plans (medical/dental insurance,

401k, life insurance)

. Counseled managers and directors on interpreting Human Resources

policy and procedural issues

. Facilitated personnel actions and maintained employee

information database in SAP HRIS

. On-boarded new employees and out-processed separating employees

. Coordinated and contributed content to quarterly company

newsletter

. Produced reports supporting management and attorneys in federal

audits/ legal actions

. Performed compensation analysis to develop competitive salary

structure

. Organized special HR projects and programs including: open

benefits enrollment, scholarship awards, tuition reimbursement,

performance management, and employee events

RECRUITMENT AND SELECTION

. Developed and implemented cost-saving recruitment strategies

. Sourced and identified internal and external candidates,

providing hiring recommendations

. Managed the consistent pre-employment process for all candidates

including screening interviews, skills tests, background and

reference checks

EMPLOYEE RELATIONS

. Coached upper management on disciplinary issues and corrective

action counseling

. Worked with local unions on billing and insurance issues

. Managed employee recognition program

Oneida Indian Nation/ Turning Stone Resort & Casino 2003-

2007 Oneida, NY

Training Specialist, Human Resources Department

TRAINING

. Trained employees of all levels in career development programs

. Designed and delivered several innovative training programs in

leadership, communication, workplace civility, computing, and

professional/technical skills

. Coordinated and conducted weekly New Hire Orientation

GENERALIST DUTIES

. Wrote company policies and procedures, counseled management on

their application

. Consulted on design of company's performance evaluation and

management process

. Edited content and layout of company employee handbook

. Led project process applying technology to improve departmental

efficiency: designed and produced employee identification

photos; digitized HR forms for online completion; categorized

vast HR information database

. Devised and implemented Quarterly Leadership and Employee of the

Month award programs

. Designed an employee referral program to aid in recruiting and

retention

. Managed employee recognition and annual service award programs

OTHER WORK EXPERIENCE:

Bryant & Stratton College 2007-present

Liverpool, NY

Adjunct Instructor

. Responsible for development and delivery of Human Resources and

Sociology curriculum to adult learners, using active learning

and facilitation methodologies

AppliedTheory/ ClearBlue Technologies 2000-2003

Syracuse, NY

Team Leader, Customer Support Center

. Directly supervised a team of technical personnel to ensure high

quality customer service in a 24-hour technical support center

AppliedTheory Corporation 1999-2000

Syracuse, NY

Technical Consultant

. Provided support and problem resolution for customers connected

to AppliedTheory's wide-area network

Central Intelligence Agency 1994-1996

Washington, DC

Production Assistant Intern- Video Production & Multimedia

. Assisted in the production of training videos on cultural and

security issues for employees assigned overseas

EDUCATION:

Certified as Professional in Human Resources (PHR) by HRCI

Syracuse University

Syracuse, NY

M.A., Public Communication Studies

Virginia Tech

Blacksburg, VA

B.A., Communications and Sociology

PUBLICATION:

Interpersonal Relationship Development Through Computer-Mediated

Communication.

Master's Thesis project, Syracuse University. December, 1998.

(currently in E.S. Bird Library)

PROFESSIONAL ACTIVITIES:

. CNY SHRM Education and Professional Development Committee

member

. Society for Human Resources Management (SHRM) member

ALSO PARTICIPATED IN:

. CNY ASTD (American Society of Training & Development)

. WCNY Public TV- Volunteer script writer for auction fund-

raiser

. Syracuse University Newhouse Masters' Association

. Literacy Volunteers of America volunteer

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