Customer Service Office

Luretha Hanson

********@***************.***

*** ******** ***

Covington, Georgia 30016 Cell: 706-***-****

Objective: To obtain a position in the field of customer service.

Professional Experience

Eagle Print Shop Statesboro, Georgia 2008 2009

Printing Services Worker

• Processed customer orders through the print shop to be completed effectively.

• Operated machinery in bindery and finishing area to complete customer jobs.

• Provided customer service by answering customer calls and questions of the customers.

• Generated job quotes for customers.

• Provided composition work for customers on print jobs.

• Operated printing machinery to successfully complete customer orders.

• Followed copying protocol in the printing work environment.

• Assisted other team members to increase print shop productivity while carrying out the instructions of the supervisors.

• Utilized Microsoft Office and Adobe Products to process customer orders.

• Completed the proper job request paperwork for customer orders.

Statesboro Publishing Company Statesboro, Georgia May 2008 August 2008

Prepress Intern

• Assisted in Prepress Department daily processing of customer files to produce printing plates for offset web press.

• Produced film and printing plates for offset press.

• Handled and proofed customer files for production.

• Proofed samples of printed products.

• Imaged and proofed electronic files in CTP (computer to plate) process.

• Revised electronic art files and prepared them for imaging.

Publications Student Assistant

Georgia Southern Registrar’s Office Statesboro, Georgia 2006 2007

• Executed clerical duties while managing incoming office phone calls and concerns of current students and parents.

• Performed data entry of office documents into the proper database and organized files into the appropriate areas.

• Composed layouts for various office projects and documents.

• Edited important office documentation before production.

• Assisted in the production of diplomas for graduation.

• Handled student class registration information.

• Assisted in summer student orientation.

• Assisted in preparation activities for commencement day exercise.

• Scanned and indexed important documents into Banner.

• Placed academic courses in their proper classrooms by using Banner software.

Education

Georgia Southern University Statesboro, Georgia

Degree Received: Bachelor of Science in Graphic Communications Management

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