Sales Manager

Michael Underhill

**** * ******* **. #*, El Monte, CA 91733

*************@*****.***

626-***-****

QUALIFICATIONS:

. CCNA Cisco Certified Networking Associate

. CompTIA A+

. Adept at building and configuring PC hardware upgrades / replacements

- Hard-drives, CPU's, RAM, Motherboards, Network cards, SCCI, RAID,

BIOS

. Experience troubleshooting and diagnosing hardware issues from

- Weak power supplies, bad memory, corrupted hard-drives, etc

. Utilizing ISO disc image software for hard-drive reimaging

. Solid experience with, WIN95-2000, XP, NT and server 2003

. Software troubleshooting, installs, moves, adds, changes and deletions.

. Networking skills with TCP/IP, Cisco 3600 series Routers and 2900 series

Switches

EXPERIENCE:

24x7 Break-Fix/IMACD Field Tech

Boeing / Dell '08 - 'present

. Production impacting I.T. break fix Tech on Boeings 777 factory floor

for final assembly

. Create / work Trouble Tickets throughout the Everett and Renton factory

. Troubleshooting factory network on assembly line during line moves

. Working independently in a large corporate environment.

I.T. Technician

AA Connection March - '07

. Designed and set up small office LAN, with File & Print Server / Fax

Server

. On-call troubleshooting, add/remove email, file sharing, VPN, printing

Furniture Sales Associate

Underhill's Furniture '06 - '08

. Competitive commission structured sales averaging $45K / month

Furniture Warehouse Manager

Underhill's Furniture '03 - '06

. Leadership position, responsible for all Furniture Warehouse Operations

. Management of 35000 Sq Ft warehouse inventory, overseeing 13 warehouse

personnel

. Regular I.T. maintenance of office LAN, printers, servers and tape

backup

. Restoring user Database access through Active Directory account

management

. Installing and troubleshooting printers and fax modems

EDUCATION:

BA in Business Administration - Management Information Systems / Seattle

Pacific University '04

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