Project Manager

Ludmila Volkovich

** ********* ***** *** (c) (*09)

***-****

Voorhees, NJ 08043 Email:

********@*******.***

Senior Program and Project Management Professional

Performance / Process Improvement ( Business / IS Management

Highly experienced professional in Project / Portfolio / Program

Management, Process Improvement with over 25 years of information

technology experience in development and management of full systems

life cycle. Managed multi-vendor enterprise-wide projects, including

outsourcing, merger, system conversions and system integration

activities. Demonstrated ability to lead diverse teams of

professionals to new levels of success in variety of highly

competitive industries, cutting edge markets, and fast-paced

environments.

Champions current project management standard processes. An energetic

practitioner of contemporary Project Management methodology and is a

Subject Matter Expert in Project Management, Process Improvement,

Program, Portfolio and Performance Management.

Managed the planning and implementation of complex strategic projects

or programs such as Global Project Management Excellence Program,

Global Applications Delivery Quality Management Program. Established

and managed Service Excellence and Organizational Metrics program.

Defined new organizational metrics to measure quality and customer

satisfaction, growth, people (professional development) and

efficiency. Designed Metrics Scorecards to analyze variances of

critical metric measurements against organizational objectives.

Participated in the Organizational Assessments, recommended business

improvements and transformation programs. Established initial PMO

with strategic organizational vision to enable profitable business

growth and to drive improvements in applications delivery.

Implemented best Project Management processes and procedures,

standards and tools. Developed Resource Capacity Planning Model,

designed centralized Structured Governance Process to support the

management of resources and coordinate the oversight of portfolio

tracking.

Technically competent in a complex Informational Technology

environment.

Areas of Expertise / Professional Strengths:

Portfolio Management & Project Management Methodology Development

Governance

Process Improvements Business Process Quality Management

Reengineering and

Transformation

Performance Measurements Organizational Change Revenue Enhancement

Mentoring and Coaching Organizational Development Emerging & Advanced

Technologies

Team Building and Matrix Management Implementing and Managing

Development Large Systems / Products

Systems Design and Organizational Assessment Capability Evaluation and

Development Process Improvement

Strategy

Business Analysis Cost reduction Risk Assessment &

Mitigation

Publications

. The Standard for Portfolio Management, Member of PMI Project Team,

2006

. Project Management Book of Knowledge, 3rd edition (Russian

Translation), Member of Verification Committee, 2005

PROFESSIONAL ACCOMPLISHMENTS

Managed the planning and implementation of complex strategic projects or

programs such as Global Project Management Excellence Program, Global

Applications Delivery Quality Management Program. Established and managed

Service Excellence and Organizational Metrics program. Defined new

organizational metrics to measure quality and customer satisfaction,

growth, people (professional development) and efficiency. Designed Metrics

Scorecards to analyze variances of critical metric measurements against

organizational objectives.

Participated in the Organizational Assessments, recommended business

improvements and transformation programs. Established initial PMO with

strategic organizational vision to enable profitable business growth and to

drive improvements in applications delivery. Implemented best Project

Management processes and procedures, standards and tools. Developed

Resource Capacity Planning Model, designed centralized Structured

Governance Process to support the management of resources and coordinate

the oversight of portfolio tracking.

Supported growth, development and goals of the Project Management practices

and PMO through various leadership and continuous improvement initiatives

to ensure progress and success in areas of global delivery and integrity of

service

Provided project management governance including developing and ensuring

execution of detailed project plans, managing cross-organizational project

staffing, and ensuring end-to-end process implications leveraging standard

project management methodology

Managed implementation of the EDS Global Project Management System (Project

management methodology, best practices and processes, standards and tools)

at the Applications Delivery Unit

Established and managed Service Excellence and Organizational Measurement

program to enable the EDS Applications Delivery Unit (ADU) to operate

efficiently and with the highest level of quality. Developed critical ADU

organizational metrics aligned with organizational objectives. Designed ADU

Metrics Scorecards to analyze variances of critical metrics measurements

against organizational objectives. Worked directly with eHRO ADU Leaders to

develop continuous improvement plan and to enable transition of the

organization to the new maturity level

As a Project Management Subject Matter Expert, mentored and coached more

than 20 Project Managers on project planning, estimating techniques,

project life cycle requirements, risk management and change control

Participated in projects appraisals according to the Standard CMMI

Appraisal Method for Process Improvement (SCAMPI) to identify strengths and

weaknesses of current processes, to determine organizations' capability and

maturity level and build transformation plan to move organization to the

higher maturity level

Led team of Project Management experts to establish initial PMO discipline,

new processes and procedures to enhance Project Management Administration

and develop high-performance PM Teams

Designed centralized Structured Governance Process to support the

management of resources and coordinate the oversight of portfolio tracking

Developed consolidated Master Project Database utilizing MS Project

Database, and designed reporting process enabling the senior leaders to

analyze critical portfolio information from different perspectives across

clients, projects, resources, etc...

Conducted regular portfolio reviews with leaders and project managers and

provided recommendations

Was part of the PMI team to develop "The Standard for Portfolio Management"

Provided project management leadership and expertise for high profile

companies (IBM, EDS, Towers Perrin, Exelon Energy, Peco Energy)

. Successfully managed multiple concurrent projects with overlapping

schedule and resources and distributed team arrangements

. Produced and maintained project schedule, integrated project plan and

other project artifacts

. Developed and managed project budgets and project performance

. Effectively organized and managed resources in US and overseas

. Coordinated activities to meet deadlines and deliverables

. Measured, recorded, evaluated and communicated performance of the

portfolio and projects

. Identified variances and defined corrective actions needed to ensure

achievement of success criteria

. Developed risks assessments and contingency plans

. Analyzed critical issues and problems. Organized meetings to drive

solutions and decisions

. Provided vendor management to ensure project deliverables

. Managed enterprise-wide HelpDesk to support multiple applications

. Utilized best project management processes, methodology and tools

. Ensured that project results contribute positive business value and

meet agreed-upon scope, cost, budget, schedule, and quality objectives

Managed design, re-design and implementation of application systems and

also ongoing support for 30 financial applications used by thousands of

online users and operations staff (PECO Purchasing Cards Accounting

reconciliation System (PCARDS), PECO Claims System, Capital Co-Owner

Billing Systems, Employee Expense Reimbursement System, Customer Refunds,

Payment Processing (Bill Print), General Ledger Interfaces, etc)

Implemented PeopleSoft modules to support growth of PECO Energy business.

Managed implementation of the PeopleSoft Financials accounting structure,

business rules and data models into multiple PECO applications

Managed major system conversion project as part of the merger of PECO

Energy and Exelon Energy Corporations' Information Systems: PassPort /

Exelon Performance Solution Financial Integration Project (PECO PassPort

application is an enterprise-wide ERP system containing Accounts Payable,

Purchasing, Work Management, Action Tracking, Contract and Document

Management, Inventory, and Financials modules)

Provided evaluation of business opportunities and potential project

assessment for new initiatives, resource estimates, cost-benefit and

technical analysis for potential clients in the E-commerce area. Performed

client relationship management, provided sales support as requested

Managed a project to develop a Data Warehouse for Web-user Demographics and

Site Utilization Patterns analytics, involving customer data integration

processes across diverse web portals

Performed enhancements and maintenance of the GLOBAL PLUS - International

Trust Accounting and Asset Management system for Premier Systems LTD.

Developed new functionality of the suspense portfolio for multi-currency

transaction processing. Produced automated inquiries for portfolio and

account information

PROFESSIONAL HISTORY

Project Management Expert /Sr. Project Manager

DANATIX Information Technology Inc, NJ

2009 - current

Clients: Triangular Media, Inc.

Advanced Project Manager / Leader

Electronic Data Systems (EDS)

2006 - 2008

Project Management Expert /Sr. Project Manager

DANATIX Information Technology Inc, NJ

2002 - 2006

Clients: EDS, Towers Perrin, Momentum Consulting, Inc., Exelon Energy

Company,

Applications Manager

Systems and Computer Technology, Inc. (SCT), Malvern, PA

1995 - 2002

Clients: IBM Global Services and PECO Energy, Philadelphia, PA

Project Leader

Premier Systems LTD, Malvern, PA

1991 - 1995

US Residency Status

U.S. Citizen

Education / Professional Associations

MS in Mathematics (Functional Analysis), Tashkent University, School of

Mathematics, Tashkent, USSR

Continued Education

. Various courses on information technology tools and application

development methodology and management skills, Course in Management of

Data Warehousing Projects (1990 - 2005)

. CMMI, Standard CMMI Appraisal Method for Process Improvement (SCAMPISM),

Advance Program / Portfolio Management, various Leadership Courses (2006-

2008)

. Member of Project Management Institute (PMI) and Delaware Valley Chapter

of PMI (2003 - present)

Developed and Taught Courses and Workshops

. Advanced Project Management course for Multi-Client Implementation Team,

Towers Perrin, 2005

. Advanced MS Project Schedule course for Multi-Client Implementation Team,

Towers Perrin, 2005

. Project Management Fundamentals for DCISIVE, Inc - Boca Raton, Fl, 2003-

2004

. Operations Research course for Applied Mathematics major at Tashkent Poly-

Technical University, USSR, 1988

. Approximation Methods course for Applied Mathematics major at Tashkent

Poly-Technical University, USSR, 1987

. Operating Systems and Computer Programming course for Applied Mathematics

major at Tashkent Poly-Technical University, USSR, 1987

Technical Skills and Tools

Project Management Tools / Methodologies: PMI Methodology, MS Project, MS

Office (Word, Excel, PowerPoint, VISIO, etc.) PRIMA (Risk Assessment and

Control Methodology), Rational Unified Process (RUP), Capability Maturity

Model Integrated (CMMI), ProjectInVision (PIV), Work Breakdown Structure

(WBS), Earned Value Management Technique

Architecture/Design Tools and Methodologies: CASE Tool LBMS, Business

Analysis Book of Knowledge (BABOK), ERWin, Data Warehouse design and

implementation

Application Development Tools: ORACLE, SQL*Plus, PL/SQL, MS Access,

PeopleSoft Tools, PeopleSoft SQR, COBOLII, DB2, CICS, SQL, QMF, UNIX, HTML,

C++, PL1, FORTRAN, JCL, IBM Utilities, TSO, ISPF, MVS, VAX VMS

Data Analysis and Reporting: MS Access, Cognos Impromptu, SAP

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