Project Manager Management

Venkat Karicherla

*****************@*****.***

Phone: 805-***-****

OBJECTIVE

To acquire a challenging Business Analyst role on business operations where

my acquired skills through extensive experience and knowledge are put into

extensive use, thus contributing to the growth and productivity of the

organization.

SUMMARY

. Business Analyst (Green-Card holder) with 4+ years of strong

experience in SDLC with domain experience in Healthcare,

Pharmaceutical & Telecom Industries.

. Strong experience in gathering user requirements, analyzing them and

translating them into business requirements.

. Excellent project management skills with an ability to understand the

business domain, formulate business goals and to control the project

life cycle to deliver the artifacts on time and within specified

budget.

. A highly efficient team player possessing excellent analytical,

interpersonal, communication, documentation skills and carry focused

approach towards achieving targeted goals.

TECHNICAL SKILLS

Operating Systems Windows 2000/NT/XP, UNIX

Reporting Tools Metastorm ProVision v6.1, SAS 9.0

Project Management Tools MS Project, Metastorm ProVision v6.1,

Requisite Pro, Microsoft SharePoint 2007

Modeling Tools MS Visio, Metastorm ProVision v6.1, IBM

WebSphere Business Modeler 6.1

Configuration Management CVS, Clear Case.

Tools

Software Testing Tools Mercury Quality Center

Defect Management Tools Test Director, Rational Clear Quest

Languages ColdFusion, SQL, SAS

Databases Oracle, MS Access, MS SQL Server

Methodologies Rational Unified Process, Agile, Waterfall,

RAD

EXPERTISE

. Experience with carrying out projects through SDLC lifecycle in

Relational and Object Oriented design methodologies.

. Experience in interacting with business users to identify business

information needs and initiating process changes.

. Initiated Requirements gathering process, authored Use Cases using

UML.

. Proficient in developing Business Process Modeling (BPM) flows,

Requirement elicitation and gathering, Use Case Model, Analysis Model,

Design Model, Implementation Model, Use Case Diagrams, Behavior

Diagrams (sequence diagrams, collaboration diagrams, and activity

diagrams), and Class Diagrams based on UML methodology using Rational

Rose, Visio and Metastorm ProVision.

. Experience in Functional and UAT testing.

. Experience in acting as a liaison between various business units and

working with cross-functional teams to gather requirements.

. Strong business acumen, strategic thinking, communication,

interpersonal and presentation skills adept at creating, editing, and

coordinating extensive communication networks (facilitation of joint

application development (JAD) sessions and interviews, written

correspondence, reports, implementation requirements, project status

reports, oral presentations, e-mails, etc.) to keep executive staff

and team members apprised of goals, project status, and resolving

issues and conflicts.

. Experience in full life cycle system development, from requirements

gathering and business case development to rollout, maintenance &

production support.

. Experience with training and mentoring team members with product

knowledge and business processes.

. Experience writing user manuals / guides and how-to documents for the

user community.

. Extensive knowledge of Object Oriented Analysis and Design using UML,

Rational Unified Process (RUP) using Rational suite (Rational Rose,

Requisite Pro, Rational Clear Quest) and Visio.

. Flexible, innovative and able to thrive in a fast paced, growth-

oriented and time-critical environment. Able to focus on multiple /

conflicting priorities and at the same time able to shift priorities

to keep the deliverables and the project on schedule.

. Excellent organizational and interpersonal skills with a strong

facility for acquiring new knowledge very rapidly.

. Adapt to new systems and environments quickly.

. Requirements management using tools like DOORS and Rational Requisite

Pro.

. Extensive experience in working with metadata and analyzing it to

check whether there is consistency in the expected results.

. Excellent interpersonal, communication and documentation skills and

the ability to lead the team towards target goals.

. Responsible for maintaining all the documents throughout the project

lifecycle on Microsoft SharePoint 2007.

PROFESSIONAL EXPERIENCE

Hanger Orthopedic Group, Bethesda, MD

Jun'08 - Present

Business Process Analyst

Hanger Orthopedic Group, Inc. is the world's premier provider of orthotic

and prosthetic (O&P) services and products. Owning and operating more than

600 patient care centers nationwide, Hanger's business also includes

distribution centers and the largest O&P network management company in the

country.

Responsibilities:

. Modeled current state & future state processes for the Workflow

Improvement (WI) Project.

. Facilitated JAD sessions (Web-Ex) for workflow mapping.

. Created proposals; presenting and "selling" the plan to management;

facilitating sessions, leading process flow documentation exercises,

and reviewing the resultant Business Requirements Specifications.

. Identified requirements, gaps and opportunities for OPS2 system -

replacement for the existing legacy system (OPS).

. Key liaison between the Business Users and the Application (OPS)

Manager.

. Analyzed Business Requirements, performed gap analysis and segregated

them into high level and low level Use Cases, Activity Diagrams/State

Chart.

. Prepared detailed Use Cases, and UML Diagrams using Metastorm

ProVision

. Created System & Data flow diagrams for the decision logic using

Metastorm ProVision tool.

. Worked collaboratively with analysts, SMEs and business stakeholders

to maintain interface metadata, and contribute to the overall process

improvement.

. Responsible for tracking and analyzing corporate system assets and

their data flows.

. Was involved in writing business rules and drawing process flow and

System flow diagrams for Request through Registration, Clinical

Evaluation through Material Selection, Financial Counseling through

Subsequent Scheduling, Fabrication Follow-up Evaluation, Invoice Claim

Creation through Delinquent Accounts etc.

. Maintained the all documents on Microsoft SharePoint throughout the

project lifecycle.

. Assisted the BPI Program Director in preparing RFP (Request For

Proposal) for the software vendors.

. Efficient in Change Management; status reporting, issue resolution,

and defining operational policies and procedures.

. Facilitated requirements prioritization.

. Responsible for maintaining all the documents throughout the project

lifecycle.

. Attended meetings, walkthroughs and Peer Reviews.

. Responsible for weekly status.

Verizon Business, Thousand Oaks, CA

May'07- May'08

Business Analyst

Verizon is one of the leading Telecom companies. Verizon website enables

the processing of all payments, business and personal, by one-click. It is

a web based internet application that provides Verizon partners the ability

to process credit card payments more efficiently; by reducing time and

error; as well as improving security. Another system that was being

developed was an online alert system for customer to register for banking

and credit card alerts online and receive alerts via fax, pager, email and

short message service (SMS).

Responsibilities:

. Created As-Is Models & To-Be models to Perform GAP analysis of

business rules, business and system process flows, user

administration, and requirements. Ensured compliance requirements

(Title 21 CFR Part 11) were met.

. Responsible for Verizon's requirements documentation for Consumer e-

Ordering, and General Business billing applications.

. Created proposals; presenting and "selling" the plan to management;

facilitating sessions, leading process flow documentation exercises,

and reviewing the resultant Business Requirements Specifications.

. Involved in all phases of the software development life cycle (SDLC)

and prepared the Design Documents and Functional Specifications

Document as per SEI CMM standards.

. Facilitated JAD sessions for communicating and getting information

regarding growth and demands.

. Researched to determine if solutions to business needs currently exist

within or outside the business unit, and if not, whether new solutions

are feasible.

. Assisted the Project Manager to manage the development of Verizon's

core functionality sub application to update and control on time

delivery using MS Project.

. Efficient in Change Management; status reporting, issue resolution,

and defining operational policies and procedures.

. Key liaison between the Business Users, Application Manager and the

Development team.

. Created & Identified the Test Cases, Test Plans and selected Test Data

for Software Testers.

. Participated in various meetings and discussed future release

enhancements and Modification Request.

. Identified problem areas and opportunities that would assist in

achieving the project goals.

. Prepared Use Cases, and UML Diagrams using MS Visio

. Communication with the development team and created periodical status

reports

. Effectively interfaced with key stakeholders and business users to

understand and analyze the business needs and data to model the target

business processes.

. Documented business requirements and communicated these requirements

to the development team for the design and implementation of business

solutions.

. Worked with developers and testers in writing test cases, developing

test scenarios and test data besides acting as liaison between

development team, testing team and various stakeholders to resolve

issues and defects.

. Participated in the planning and execution of the User Acceptance

Testing effort.

. Resolved issues related to requirements during system testing and UAT.

. Initiated and validated changes as well as facilitated new user

training and ongoing training and support of project systems, upgrades

and modifications in system rules.

. Tested, implemented and provided 24 x 7 production support.

Dr. Reddy's Laboratories, Hyderabad, India

Jan'06-Dec'06

Business Analyst

Dr. Reddy's Labs is India's leading research-oriented Pharmaceutical

Company with core businesses in pharmaceuticals and diagnostics. The

company has a long history of pioneering developments in pharmaceuticals

and biotechnology, with leading products in several. The project was to

create a workflow process to the current system to handle customers'

requests via phone and fax. The goal of the project was to improvise the

current Business Processes Improvement (BPI) to work more effectively. The

primary audiences include consumers, hospitals, doctors, pharmacist's

distributors and general users.

Responsibilities:

. Gathered and analyzed Business Requirements, created workflows,

process maps and requirement documents for the project.

. Gathered and documented detailed functional specifications and system

documentation.

. Interviewed Business Process Owner (BPO) and key stakeholders, asking

detailed questions and carefully recording the requirements in a

format that can be reviewed and understood by both business people and

technical people.

. Worked with management teams to understand the kind of reports they

will be interested and determined the standard queries required in the

report generation module

. Involved in conducting JAD sessions with Business and Developer units

both onsite and off-shore via web-conference.

. Communicated with Business Partners on status of issues, action plans,

and timeframe for resolution throughout development cycle.

. Participated in various meetings and discussed Enhancement and

Modification Request issues.

. Participated in various testing related review meetings and peer

document review meeting.

. Prepared monthly status reports for Enhancement Requests to the

project team that was used in efficient tracking and monitoring of

open issues of the project.

. Used an iterative software development process for building the system

. Developed presentation slides in MS Project, and were used during user

interaction sessions

. Prepared Logical Data Diagrams depicting data mapping of the user

interface fields

. Prepared Use Cases and UML Diagrams using MS Word and Visio

. Gave valuable input in terms of Modification Requests and Enhancement

Requests.

. Prepared test strategy document that defines test environment, phases,

time lines of different phases, entrance and exit criteria into

different phases, and resources required

. Maintained the documents throughout the project lifecycle.

Apollo Hospitals, Hyderabad, India

Jan'05-Dec'05

SAS Programmer / Analyst

Hospital Management System - The HMS comprised of four modules namely

Outpatient module, Inpatient module, Pharmacy and Diagnostics. The hospital

caters to the needs of employees in addition to other patients on need

basis. Was involved in the improvement of pharmacy operations by automating

and standardizing the daily review of inpatient medication orders to

optimize drug usage, lower costs and reduce the potential for errors.

Responsibilities:

. Responsible for defining the scope and business rules of the project,

gathering business requirements, and document them textually or using

models.

. Acted as the liaison between the technical and functional team

members, ensured that requirements were developed accurately.

. Developed & managed all the work plans, acted as the key client

contact, handled all kinds of scheduling and resource planning, ran

all status meetings & compiled various reports.

. Analyzed the Facility to better understand the business process and

data flow. Reviewed the various security measures on data flows.

. Interviewed the users, project sponsors, domain experts and previous

database managers to gather requirements during Joint Application

Development (JAD) sessions and interviews.

. Analyzed and evaluated all the information gathered from multiple

sources, reconciled conflicts, decomposed high-level information into

details, abstracted up from low-level information to a more general

understanding, distinguished user requests from the underlying true

needs and distinguished solution ideas from requirements.

. Coordinated work plans between project manager and client using

Microsoft Project.

. Scheduled and tracked progress of team members through project

completion.

. Created the relational database management system (RDBMS) in MS Access

and imported data to populate it from the previous database.

. Developed forms using front-end SQL queries to report drug usage for

inventory management and present it dynamically, using MS Access

Reports.

. Collaborated with team members on product documentation and training

of business users.

. Performed statistical analyses and designed reports using SAS for key

Health Care modules like IP billing, OP billing and Pharmacy as needed

by the higher management.

. Processed the data in SAS for the given requirement using SAS

programming concepts.

. Tested and debugged SAS programs against the SQL database.

EDUCATION DETAILS

Bachelor of Engineering (B.E.) 2000-

2004

Electrical and Electronics Engineering

SCSVMV University, Tamil Nadu, India.

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