Customer Service Manager

Jaclyn Reyes

**** ****** ***** ? Duluth, GA ***96 ? Phone: 678-***-**** ? email:

***********@*****.***

Leader / Manager /Bilingual

Employee Training / Quality Control

Financial Budgeting / Reporting / Problem Resolution

"Motivated Leader and Problem Solver"

Goal oriented, patient listener, and consistent in maintaining a positive

attitude. Articulate, as well as

effective in working with people from different backgrounds and cultures.

A problem solver, who quickly grasps complex situations, and turns them

into manageable tasks.

AREAS OF EXPERTISE

. Fluent in English and Spanish

. Value-Added products and customer service

. Maintaining a fun and positive work force

. Team Building, Motivation, and Performance

. Product and Market Optimization

. Successful experience in direct Face to Face sales

KEY CAREER ACCOMPLISHMENTS

New Peachtree Parts and Service (2004-Present) Atlanta, GA

. Administrative Assistant: Successfully developed new and improved

marketing solutions to upsurge the company's interest to new clients.

Built, developed, and increased excellent relationships with new and

existing customers. Assisted owner in leasing aspects of the building

by providing yearly agreements, ensuring building rules were followed,

and the collection of rents. Managed all aspects of office support

including accounts payable and receivable, scheduling, filing, office

maintenance, and telephone reception.

Wilson's Leather Inc. (2001-2003) Duluth, GA

. Assistant Store Manager: Successfully trained and supervised a group

of customer service personnel. Worked with and managed sales team to

increase company revenue. Coordinated shift scheduling of all

personnel. Assisted in the operation of daily duties such as

monitoring inventory and total gross profits, preparing record of

transactions, and making deposits.

Parent to Parent (2000-2001) Atlanta, GA

. Translator: Provided professional translation services for non-English

speaking clients regarding health and legal issues. Assisted with

documentations and follow-ups with clients to maintain a professional

rapport.

EDUCATION

Georgia State University - 2009

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