Manager Customer Service

WILLIAM A. SMITH

**** ***** ***** **** ********, Missouri 63038 636-***-****

*********@*******.***

SUMMARY

Enterprising, versatile Prepress Manager with a demonstrated record of

success to streamline processes, reduce cost, and improve quality that

impacts bottom line results. Understands and values critical design and

print criteria. Innovative leader known for building and developing high

performance teams to meet customer demands and business objectives.

AREAS OF EXPERTISE

Process Improvement and Customization Project Costing and Scheduling

Color Management Resource Management

Technology Solutions Customer and Vendor Relations

KEY ACCOMPLISHMENTS

. Reduced cost for flexo plates by developing system to maximizing

reuse. Established procedures for file prep reducing errors and

rework.

. On-site software installation, startup service, and training for all

software products focusing on the integration of EskoArtwork into

customer workflow. Classroom training in a certified EskoArtwork

training center focusing on general software use. Technical phone

support and E-training for ArtiosCAD.

. Achieved two-thirds cost reduction, improved plate turnaround time and

print quality by converting analog plate production to digital for off-

site flexographic printing operation.

. Established and maintained strong collaborative relations with all

vendors and internal departments to solve problems, improve quality,

and suggest innovative processes resulting in decreased cycle-time.

. Recommended and implemented software for plate layout and imposition.

Beta site for upgraded software with direct input to developers for

improving functionality.

. Designed and created "special inks" database standardizing ink

creation and enabling access by all network users.

Professional Experience

Bernadette Print Group,

2008-2009

Prepress Manager

Hazelwood, Missouri

Integrated print, envelope, personalization and lettershop facility

Managed all aspects of pre-production including proofing, file prep,

and plate production. Responsible for quick turnaround, time

sensitive print for target marketing and promotional material.

Esko-Graphics/ EskoArtwork

2006 - 2008

Technical Service Consultant Application Engineer

Vandalia, Ohio

Integrated pre-production software for the printing and packaging industry

Installation and training of all EskoArtwork Suite 7 prepress software

St. Louis Lithographing Company,

1999 - 2006

Prepress Manager/Director of Electronic Technology

St. Louis, Missouri

Specialty high-end label print house serving the wine, spirits, candy and

cigar industries

Managed all aspects of prepress, plate, and art production. Experienced

with critical tolerance for print and cut, special inks and coatings,

embossing, foil stamping, steel rule and PMC die cutting. Organized,

distributed, and managed multiple workflows according to customer needs

and scheduled production.

. Proposed design criteria to customer and design agencies to provide

cost effective, quality print production.

. Provided effective technical support for Customer Service Reps and

sales staff to submit quotes. Proposed design criteria to customer

and designers to provide cost effective, quality print production.

Director of Electronic Technology 1997 - 1999

Promoted to newly created position charged with research, development,

purchase, implementations, and training of digital technology for

prepress, plate, order processing, and quality services departments.

. Implemented LAN network and high-speed connection to an FTP server

allowing customer and designer file transfer capabilities and PDF soft-

proofing for quick customer approvals.

. Directed team to update quality services department establishing

procedures for print production using color management process

controls.

Lead Operator/System Manager 1990 - 1997

Spearheaded the implementation of digital prepress. Evaluated and

recommended initial hardware and software purchases. Managed system,

trained operators, and set procedures. Recommended and installed

upgrades including digital proofers, workstations, scanners, servers for

RIP's, and RAID disk for archival.

Education & Related Training

Southern Illinois University, Edwardsville, Illinois - Liberal Arts

Graphic Arts Technical Foundation, Pittsburg, Pennsylvania - Color Mgt

New Horizons, St. Louis, Missouri - Microsoft NT NCES

University of Missouri Saint Louis, St. Louis, Missouri - MS NT Web

Admin

Technology/Computer Skills

Software:

Adobe: Illustrator, Photoshop, Adobe Creative Suite CS3, Acrobat v8.0

Esko-Graphics: DeskPack, PackEdge, Backstage, Plato, Artios CAD, WebCenter,

FlexRip

Nexus RIP, Nexus Edit, Kodak Prinergy Evo

Microsoft Windows, Word, Excel, Outlook

Operating Systems:

Macintosh and PC computer platforms: Macintosh OSX, Microsoft Server 2000

and Workstation 2000

Hardware:

Creo Trendsetter, Kodak Approval, Dell servers, SDLT tape and CD/DVD RW

backup drives Fuji scanner, Esko-Graphics image setter, HP 5000, Epson 3000

proofers

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