Sales Customer Service
Resume:
Melissa L. Rodgers
*********@****.***
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Administrative and Customer Service professional offering experience in a
variety of areas including budgeting, tax preparation and marketing.
Proven successful at managing a diverse customer base. Recognized for being
strategic and thinking outside of the box to develop and implement
innovative and effective solutions. Professional communicator with
excellent interpersonal, oral and written communication skills. Highly
organized and self motivated with the ability to ensure multiple deadlines
are met.
Select Accomplishments:
* Successfully managed relationships among a client base of up to 200
travel agencies and corporate customers such as Kohler Plumbing,
Fiskars and Tombstone Pizza ensuring optimal customer satisfaction and
adoption of technology products
Developed and implemented initial and recurrent training programs which
increased customer satisfaction and increase product adoption.
* Coordinated the successful implementation of product in multi-office
installations including conversion and training plans
Effectively managed client relationships to discover and implement
effective Internet solutions
Developed effective web sites and managed regular web site updates
utilizing MS Frontpage and HTML
Coordinated product plan for assigned market segment representing over $10
million in additional revenue opportunities
Developed and maintained database applications to track and administer
various sales programs including variable pay and customer performance data
Familiar with relational database design, MS Access functionality and SQL
Extensive history of developing rapport with clients. In fact, a number of
customers have been retained based solely on a client's trust in me and my
ability to help them achieve their goals
Proven successful at identifying and developing new solutions that not only
met client needs but afforded my company additional revenue opportunities
History of successful project management including the utilization of MS
Project
Experienced and highly effective in delivering presentations to a diverse
audience
Able to translate technical jargon and complex ideas to end users and
conversely can illustrate client needs to programmers
Possess a strong technical aptitude and have extensive experience with
Internet products
Frequently recognized for thinking "outside of the box" to develop and
implement successful solutions
Work History:
Western Association of Travel Agents, Regional Representative, 4/08-12/09
Responsible for maintenance and growth of membership base including
planning and implementation of educational events, resolving member issues
and ensuring that membership base is knowledgeable about current WESTA
programs and services.
Travel Distribution and Technology, Business Development Representative,
10/07 - 02/08
Responsible for ongoing customer account management and satisfaction
including the successful implementation of IT and business process
engagements, development of SOWs, project plans and marketing materials.
Worldspan, Field Sales Representative, 05/05 - 10/07
Independently prospect and qualify potential sales targets, develop sales
materials, work with internal and external customers to develop unique
solutions to customer requirements.
Independent Real Estate Consultant, 04/03 - 05/05
Develop and maintain unique and effective marketing programs including
internet, print and social media, successfully managed multiple
simultaneous transactions to close.
New Approach Consulting, Independent Consultant, 01/01 - 04/03
Delivered outsourced marketing and administrative solutions to customers
including maintaining Internet marketing programs, bookkeeping, collections
and sales prospecting.
Worldspan, L.P., 10/90 - 01/01
Market Manager:
Managed multiple projects including development and rollout of new
products, conducted
training sessions and developed sales collateral to assist in sales
efforts.
Sales Programs Administrator:
Developed and maintained applications to manage company variable
incentive plan, prepared reports to evaluate effectiveness of various
sales programs, managed department budget.
Account Executive:
Responsible for successful management of assigned portfolio of
accounts as indicated by successful contract renewal and maximization
of customer profitability and satisfaction.
Northwest Airlines, Automation Coordinator, 07/89-10/90
Responsible for implementation and recurrent training of Pars (Worldspan)
reservation system within portfolio of accounts. Designed and implemented
training plans, resolved issues and ensured accounts were using system at
peak efficiency.
Travel Counselor, 07/86-07/89
Researched and booked customer travel utilizing Pars and Sabre GDS systems
and Trams back office, experienced in leisure and corporate travel.
Education and Training:
State University of New York/Empire State College, BS - Business
Administration, May 1999
Professional Certifications: Certified Travel Counselor (CTC), July 1991
Software Proficiencies:
* MS Word ( MS Excel
( MS Access ( MS Power Point
( MS Project ( MS Front Page
( Trams CBO ( Salesforce.com
* Quickbooks ( MS Outlook
* Worldspan ( Sabre
Executive Courses:
* Project Management
* Successful Variable Compensation Plan Design and Administration
* Relational Database Design
Contact this candidate