Customer Service Sales

Michael Fleyshman

*** *. ***** **.

Chicago, IL *0606

Telephone: Day/Night 773-***-****

E-mail: **********@*****.***

PROFESSIONAL PROFILE

A highly skilled and results-oriented manager with superior leadership

experience in multi-unit retail operations:

Budget Preparation ? Financial Analysis & Management ? P & L

Responsibility ? Sales and Sales Forecasting ? Strategic Planning ?

Customer Service ? Employee Supervision & Development ? Marketing ?

Merchandising ? Vendor Relations

EXPERIENCE

PLS Financial Services - (May, 2002 - August, 2009)

District Manager - (May, 2008 - August, 2009)

Chicago, IL

. Directly supervised the daily operations of 6 stores producing

$3.6-million annually in gross revenue.

. Utilized all assets and resources, including 55- employees to

achieve corporate goals and objectives.

. Prepared budgets including monthly, quarterly and yearly cost

and estimates.

. Executed staff training and development strategies, which

included motivating and mentoring to provide a level of service

excellence.

. Engaged staff to promote higher sales.

. Reduced Bad Debt by 50% over the previous year by improving the

efficiency of the front line process.

Director of Operations - (May, 2002 -April, 2008)

Los Angeles, CA

. Directed and oversaw the daily operations of 8-stores, which

included 3-District Managers, 8-Store Managers, and over 100-

Customer Service Representatives.

. Played a considerable role in coordinating the remodeling and

construction of 8 new stores.

. Recruited senior management team and motivated action by

autonomy with accountability.

. Steered business development, operational efficiencies, and

strategic planning which drove revenues from zero to $7-

million/annually.

. Prepared budgets including monthly, quarterly and yearly cost

and estimates

OMRON Electronics - (September, 2000 - April, 2002)

Schaumburg, IL

Applications Engineer

. Installed industrial circuit board testing equipment and

provided 5-day training seminars to new users.

. Provided technical support for field sales presentations.

. Developed training manual for table-top version of company's

main unit.

EDUCATION

Northern Illinois University - (June, 2000)

. B.S., Electrical Engineering

Skilled in the use of ADP Wizzmo Works Payroll, and the following

Microsoft products: Excel, Word, Access, PowerPoint, and Outlook.

PERSONAL

Able to Speak Russian Fluently

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