Active Directory Software
Resume:
Jill Maso
Manville, NJ 08835 E-mail:
*********@*****.***
IT Professional
As a hands on IT professional, I work hard to deliver high end user
satisfaction. Achieving many qualifications and accomplishments earned by
succeeding in many IT projects that will increase company productivity and
efficiency. My ability to achieve goals with determination and confidence
gave me expertise in the following areas:
. Polycomm HDX
. Track-It
. Lotus Notes
. Active Directory
. Symantec Backup Exec for Windows
. TrendMicro OfficeScan
. Wireless setup
. BlackBerry Enterprise Server
. BlackBerry 8830 and Pearl
. Remote Desktop
. GoToMeeting
. Windows XP
. Windows 2003 Server
Other experiences acquired through the years are:
Operating Systems
Windows 2000, Windows 2000 Server, Windows 2003 Server
Hardware
Polycomm HDX 9000, Dell Latitude, Dell OptiPlex, IBM ThinkPads,
HP/Compaq Evo, Compaq M700, Compaq DeskPro EN Series, HP/Compaq
ProLiant Servers, IBM BladeCenters, IBM Blades, Quantum M1500 Storage
Library, HP LaserJet printers, Xerox DocuColor, DocuTech, WorkCentre,
Tobisha Prot g M200 and M400, Blackberry 8830 and Pearl
Software
Microsoft Office, Visio, Intellisync, EasySync, Adobe Acrobat,
Internet Explorer, Outlook, SharePointe, VMware
Utilities
Axios Assyst, Symantec Ghost, VNC, PCAnywhere, IntelliAdmin, Live
Meeting, SMS, ArcServe 2000, HP JetDirect Utility, Symantec Antivirus,, McAfee eOrchestrator, LogMeIn, TrackIt!
Networking
Software Distribution, Antivirus Rollout & Updates, Network
Maintenance, Upgrades, Rollouts
PROFESSIONAL EXPERIENCE
ZenoSys, Working for State of NJ Department of Health Contract Position,
Trenton, New Jersey
Help Desk Supervisor, OITS, November 2009 to Present
. Managed three people in a helpdesk environment
. Worked with them to implement a Knowledge Base, tracking system,
processes and procedures and work flows using Track-It and Visio
. Used Track-It to input all calls
. Worked with providers to resolve technical and informational questions
over the phone
. Trained staff in the use of Track-It and Lotus Notes
Kinedyne Corporation, Branchburg, New Jersey
System Support Specialist, IT Dept, November 2007 to November 2009
. Worked remotely through the web and with Providea to resolve all
Polycomm issues
. Manage four support people in our remote locations
. Responsible for supporting 7 locations, including Alabama, Kansas,
Nevada, Ohio, Toronto, Pennsylvania, and New Jersey, traveling when
needed.
. Maintain backups using Symantec Backup Exec for Windows Servers
. Setup, configure and maintain our servers in all locations
. Setup emulators for automating applications using AutoIT
. Setup BES server and configured the BlackBerry 8830 and Pearl
. Maintain TrendMicro OfficeScan virus protection
. Setup and troubleshoot laptops and desktops
. Setup our wireless routers using WPA
. Maintain PeerSync and PeerLock applications which allows us to
replicate our data across the network
. Setup GoToMeeting, WebEx and NetMeeting as well as audio and video
conference calls
MedPointe Pharmaceuticals, Somerset, New Jersey
Computer Support Specialist, IT Dept, April 2007 to November 2007
. Responsible for monitoring backups using Symantec Backup Exec for
Windows 10
. Create and maintain security requests for user accounts and groups in
Active Directory
. Troubleshoot Outlook issues
. Troubleshoot XP issues
. Setup wireless and troubleshoot
. Setup and configure new laptops and desktops
. Setup and maintain servers
. Setup, deployed, and managed LogMeIn to all of our remote users
. Activated Blackberry devices and troubleshoot issues with the device
EduNeering, Inc., Princeton, New Jersey
Desktop Support Analyst Contract Position, IT Dept, May 2006 to March 2007
. Responsible for monitoring backups using Symantec Backup Exec for
Windows 10
. Create, configure and maintain accounts on Exchange Server
. Setup network printers
. Troubleshoot Outlook issues
. Troubleshoot XP issues
. Setup wireless and troubleshoot
. Setup and configure new laptops and desktops
. Setup, configure, maintain Antivirus Server
ImClone Systems Inc., Somerville, New Jersey
Systems Administrator I, Information System and Technology Dept, June 2004
to April 2006
. Create and maintain security requests for user accounts created in
Active Directory
. Create accounts in Lotus Notes 6.5 as well as recertifying ids and
security requests within Lotus Notes
. Configure network printers
. Setup servers with Windows 2000 Server, Windows 2003 Server, Windows
2003 Enterprise Server.
. Responsible for all backups using Symantec Backup Exec for Windows and
ArcServe 2000
. Create packages and advertisements in SMS
. Create QA Documentation for servers per FDA requirements
. Provide support for first and second level groups as well as other
third level support
ImClone Systems Inc., Somerville, New Jersey
MIS Associate, MIS Dept, October 2002 to June 2004
. Level II support with help desk calls - including troubleshooting
lotus notes, software installs, hardware setups such as printers,
scanners, etc., other software troubleshooting and imaging machines
using Symantec Ghost
. Work with users on the phone as well as in person
. Create SOP's for setting up computers and software
. Migrating users from Windows NT and Windows 2000 to Windows XP Pro
. Maintain TechExcel and Assyst, our helpdesk database
EDUCATION
Rider University
Lawrenceville, New Jersey
Computer Information Systems
Contact this candidate