Project Manager Quality Assurance

Eddie R. Williams, PMP

* ********** ***** **********, *** Jersey

H: 609-***-**** C: 609-***-**** *********@*******.***

Program/Project Management

Summary of

Qualifications

OBJECTIVE: SEEKING A PROGRAM MANAGEMENT OR PROGRAM/PROJECT MANAGEMENT

OFFICE POSITION TO MAKE A LONG TERM CONTRIBUTION

A highly skilled and successful Program Manager with more than 20 years of

experience creating and implementing business plans, strategies, programs

and projects spanning a variety of industries. Key management liaison to

ensure overall program and project delivery. Specialist in change and

configuration management (product life cycle) quality assurance (V & V &

testing), business process/analysis, and the system/application/software

development life cycle (SDLC). Experience spans system/software/application

development including web site/portal, infrastructure/network, EAI, and

ERP. Extensive experience with Work (Task) Breakdown Structures (WBSs) and

P/PMO portfolio development and management. Demonstrated success in

applying project management methodologies and best practices in the

insurance, healthcare, pharmaceutical, government, aerospace (R & D,

system/software engineering), academia, and financial services industries.

Along with being a strong manager of programs/projects and resources, has

also been recognized as a problem solver who can quickly identify gaps and

deficiencies in WBSs, plans, methodologies, and supporting processes.

As a Program Manager, was responsible for:

- Client expectations and user satisfaction and overall program delivery

- Day-to-day operations and multiple project activities. Led program and

project teams to successful close outs. Programs and projects included

issues and risk, communication, information/computer security planning

and management from initiation through implementation and close out.

- Conducting program and project assessments and reviews

- Creating and developing policy, procedures and methodologies based on

best and good practices

- Leading and developing/coaching/mentoring/training diverse project

teams, program and project managers, and individual members (employees

(managers/staff), in-house and out-sourced consultants).

- Creating weekly/biweekly senior management account presentations and

program/project performance and status reports for Steering committee

and Program/Project Management Office.

- Determining (along with Business and Technical input) the right

resource mix for program and team success

- Providing extensive direction and participation in business and

technical review processes.

- Managing certain assigned critical projects

As a Program Manager, having P & L responsibility, within Program/Project

Management Offices (P/PMO):

. Participated in the creation, development and management of P/PMOs and

strategic planning

. Participated in sales, marketing, and account management, business

development, contract/proposal development, negotiations, and budget

determination activities

. Provided direct input into development and managing of multimillion

dollar budgets

. Interfaced and collaborated with business and IT organizations to

create business cases and develop business/technology solutions

. Directly supervised, mentored and coach project and program managers

. Developed best practice program and project management methodologies

. Managed and provided governance for multiple programs and projects

(portfolio)

. Established positive customer and client (internal and external)

business relationships

Management Skills

Business Process Change and Configuration Earned Value

Education/Training Financial/Budget Personnel

Development Administration

Project and Program Relationship Risk

Subcontract/Vendor Total Quality Verification and

Validation

Methodologies

Agile Evolution Iterative JAD MSF Object

Oriented

RAD RUP S-D SDF/TOPP SDLC Spiral

Structured Waterfall

Standards and Tools

DOD/MIL GXP IEEE ISO QA/QC SEI/CMM/CMMI

SOX MS Project Planview PreSage Primavera eProject/Dap

tiv (pro

PIV

(portfolio)

PROFESSIONAL EXPERIENCE

TANGIBLE VALUE, LLC.

02/08 - 02/09

. Program/Project Management (Financial Services, IT) (Contract Services

(Manager for program/project) (IT and Financial/Tax Services),)

Led program development team of business analysts, system architects,

database administrators/developers, application developers,

infrastructure/network specialists/engineers, quality assurance, and

technical writers. One program was the development of an enterprise wide,

web based application, including infrastructure, consisting of over 20

Feature Set component projects for 130 facilities. This responsibility

included the required assessments and development of the supporting

infrastructure, and computer and information system security. Responsible

for program/project management planning, financial/budget development and

management (9-13 million dollars), change and configuration management

control, client relationship management, resource management, and status

reporting through Program/Project Management Office to client/customer.

Directly participated in all technical, business, and QA reviews.

. Conducted an immediate program/projects assessment that identified

several high risk areas and issues and created and set up the change

and configuration change control process.

. Participated in the establishment of a successful development approach

(Agile/iterative with combined waterfall/RUP) used successfully for

the enterprise application and supporting infrastructure development.

. Created and developed (team collaboration) a master program plan and

schedules that encompassed the entire program. Identified and

established best practices for the development and integration phases

and introduced a lessons learned reporting process.

. Managed solution delivery in an n-tier environment.

TEKsystems Client: True Position, King of Prussia, PA 09/07 - 10/07

. Sr. Program Manager, PMO Wireless Product Development

Supporting program manager for an R & D Product program requiring System

Life Cycle Development, Quality (including V & V), Configuration and

Subcontractor/Vendor Management.

. Provided a gap analysis of the product and system life cycle

development process and guidelines (methodology). Identified

activities for improvement and provided recommendations for the

implementing a Change/Configuration Control Management Process and a

full Quality Assurance process that would support Program/Project

industry standards and SOX compliance.

. Built enterprise program/project plan template (high level and detail)

that could be tailored to any program/project to support planning for

the development process, WBS, scheduling, resources requirements,

realistic costing, and Earned Value planning and management.

. Shared a method for implementing the company's use of lessons learned

throughout the product and system (software, hardware, firmware

(embedded) development and production phases, steps (processes), and

activities.

.

Webster Data Communications, Inc. Client: EDS, Cherry Hill, NJ

04/06 - 07/07

. Sr. Program/Delivery Manager, (Healthcare/Human Resources) PMO

. EDS administers Retirement, Healthcare and Human Resource services.

EDS currently provides Administrative Benefits for Defined Benefit

(Retirement) and Health and Welfare through Application Modules and

Websites and Portals. Support for Application Business Requirements,

Application/Software and Database SDLC with the supporting Infrastructure.

Business and Technical Program Manager with responsibility for managing

client programs and directly participating in enterprise program and

project management development:

. Manage major accounts and programs (several) with direct

responsibility for all programs/projects and client relationship

management (application development and maintenance and enhancement

project activities (10-20) major projects: out-of-scope and large

scale, 50 plus product support projects: in-scope and small scale)

Accomplishments:

. Brought several Programs to a state of Green (stable), when the status

was Red (Average to poor) to Yellow. 500,000 to multimillion dollar

programs/projects.(Dashboard reporting)

. Participated in Enterprise Reviews of Program/Project, QA and

Configuration Management Documentation some deficiencies and areas of

improvement

. Directly supported the development of a strategic plan that ensured

achievement of business objectives

. Participated in the creation and development of a Program Operation

Manual

CDI CORPORATION, Philadelphia, PA 07/05 - 01/06

. Sr. Program and Project Management Coordinator/Lead, PMO

Created and developed a master plan (project initiation through close-out)

and oversaw 12-14 delivery project managers for a multimillion dollar

enterprise-wide, full life-cycle application and infrastructure development

project. Ensure major milestones are met and coordinate the plan's update

and revision meetings. Largest customized (web based with supporting

infrastructure) application development initiative. Twelve to fourteen

Project Managers and Leaders; 800 - 900 intended users in Australia, UK,

Canada, and the US; significant integrations to almost every other

application package installed at CDI. As part of the PMO at CDI

(Program/Project Office), had direct responsibility for development and

management of budget and program risks.

Burlington County Institute of Technology 03/05 - 06/05

. Instructor of Computer Science and Information Management Systems

COLLABORATION and Professional Development:

4/03 - present

Pennsylvania and New Jersey

Program/Project Management Support

. Continued training, research (technology information) and professional

development for PDUs to extend Project Management Professional

certification (acquired enough to extend beyond 2012)

. Selected to be a co-presenter at the PMI World Congress, October 2007

and 2008

. As a proposal team member (domestic and international support),

provided consulting/advice/evaluation for PMI ID (International

Development) SIG for a PMI approved proposal for the development of

Project Management in Africa

. Provided consulting, advice and evaluation for Tngraphix

(owner/developer Damon Green) on IT/Web/portal (B to B, B to C)

development proposal, requirement definition/specifications, and the

project web development processes and deliverables. Identified areas

for assessment for network/infrastructure and business continuity and

disaster recover, and implementation of security requirements.

(Collaboration of knowledge sharing)

NEW JERSEY TEACHING AND LEARNING COLLABORATIVE, Inc. (NJTLC),

Upper Montclair, NJ 10/03 - 02/04

. Sr. Program/Project Management Consultant

Sr. Consultant and member of the management team for the New Jersey

Teaching and Learning Collaborative, Inc. (NJTLC) for the State of New

Jersey Abbott Program/Implementation. As a member of the management team,

responsible for management support in the areas of Program/Project

Management, Professional Development and Training and providing

consulting/advice for operational infrastructure and application

development programs for over 30 school districts.

CIGNA, Philadelphia, PA 01/03 - 03/03

. Sr. Infrastructure Project Manager

Successfully managed the requirements definition, design, and construction

(build process) and implementation of an infrastructure environment

(addressing information security and data center upgrade requirements) for

a two/three tier, client/server, object oriented RFP Application. While

being the liaison for LOB's, directed project managers

(Business/Application) and managed the infrastructure's technical leads and

other specialists (DBA, System Administrators, Network/Server Engineers).

Responsible for the planning, budgeting, resource selection and management,

quality assurance, configuration management/deliverables, and reporting of

the highly visible project initiative. Also, oversaw the schedule and

process for System, Acceptance, and Technical Quality/Interop. testing (ORT

- Operational Readiness Test) before release into Production.

- Conducted facilitated session to ensure enterprise application

integration process was understood

- Successfully managed the resources and life-cycle processes through

implementation for the production deployment

RayAnn Enterprise Publishers, Burlington, NJ

01/02 - 06/02

. Project Manager

On- line Publishing and E-commerce Web Site Project

. Successfully managed the implementation of web site for publishing and

ecommerce and it marketing strategy (online/offline)

CORETECH, King of Prussia, PA 06/98 - 10/01

. Program Manager

PMO member assigned to Application and Network Practices of projects medium

to large scale (multimillion dollar programs/projects (over 5 million

dollars). Provided professional technical and business management services

to a variety of industries including Healthcare, Pharmaceutical, Financial

Services, Government, and Insurance. Also, managed Coretech internal

project for internal research and development for the creation of a

corporate-wide Knowledge Base and Data Warehouse (including CBTs and e-

learning) to support project/resource engagements. Directed efforts of

several project managers, SMEs, technical specialists, etc.

As a Program/Engagement Manager and member of Program/Project Management

Office (PMO), provided governance and contributed to the development of

P/PMO, managed project managers and leads (portfolio) while managing

projects using the selected methodologies.

FINANCIAL SERVICES (Community banks, mortgage companies, etc.)

Internal and external project for CoreTech. Project Manager - Participated

in the preparation and development of a handbook, marketing activities,

sales sheet, and presentation for application assessment and development

for e-business and financial services business projects.

Clients: Access Group - Loan Management, CoreStates Bank (now First

Union/Wachovia), Citigroup, National Penn Bank, etc.

WASHINGTON STATE GOVENMENT

Project Manager/Quality Assurance - Web Site State-Wide Juvenile

Information System and Application Development Project

Project team members were located in Washington, Irvine, Ca. and Israel.

Environment: (Testing several client and servers configurations.)

Set up for Lead tester and other testers at King of Prussia facility. Used

Rational Test Suite and VMWare. Development - NT web server w/IIS,

WebSphere, VB/NT/UNIX/Oracle and SQL

CABRINI COLLEGE, Radnor, PA,

Program/Project Management - Application (administrative/e-commerce) and a

website development project.

The application and website projects received "Excellent" client ratings.

KEYSTONE HEALTH (Healthcare Insurance Plans), Philadelphia, PA,

Senior Project Manager - Management of Suspended (Pended) Claims Management

Project)

- Successfully brought together the combined efforts of several Lines of

Business (LOB) managers and supervisors representing several partners

(health plans) to reduce suspended (pended) claims and time-to-pay

(with Service Level Agreements) while understanding the requirements

of HIPAA. Developed supporting quality assurance plan.

- Participated in the development of the requirements and initial

prototype for BI and Dashboard reporting system (using COGNOS tools)

J&J, JANSSEN PHARMACEUTICAL, Titusville, NJ,

Program/Engagement Manager - Provided on-site program and project quality

oversight (on-going) for the project/resource engagements: network/data

center development and management, system, application development, Help

Desk, and migration projects. The project had a domestic and international

or global impact.

J&J, JANSSEN PHARMACEUTICAL, Titusville, NJ

Project Manager/Business Analyst - Application Assessment and Development

Project - Managed the successful application architecture assessment to

develop a 3-Tier, J2EE, Java and C++ object oriented application

architecture framework.

J&J, JANSSEN PHARMACEUTICAL, Titusville, NJ

Y2K Quality Assurance Lab Manager & Engagement Manager - With US and

international/global responsibility, successfully implemented and closed

out of the Y2K Project (infrastructure (including

LAN/WAN/telecommunications) and critical applications. (Multimillion

dollars and over 300 resources internationally, with multiple teams)

Environment: Developed and installed a mirror/model of the production and

data center environment.

OMICRON Client: Einstein Health Care, Betz Dearborn, Wawa. Philadelphia,

PA 1997- 1998

Program/Project/Engagement Manager

- As a Program and Business Manager, successfully planned and managed

two large scale (domestic/global) Windows migration, WAN and

telecommunications network development, Exchange/Outlook, and ERP

(Peoplesoft) implementation (including security, backup, business

continuity and disaster recovery process) and deployment projects

(Network and Distributive and Mainframe environments). Staff:

project managers, network and infrastructure engineers, application

developers, desktop and system administrative specialists, DBA,

trainers. Used Virtual Project Management (Two large scale

projects: WaWa, Betz Dearborn - multimillion dollar budgets). 30-40

thousand users worldwide.

- As a Project Manager, successfully completed an RFP, proposals

review and evaluation, and network vendor selection for major

healthcare (Einstein) project for a production network and data

center development.

- Project Manager/Adviser for the development of a company-wide

process/methodology and procedures for development projects within

the Reliance Insurance Company.

- As Technical Director/Advisor, supported the successful development

of a VB/Oracle application PI information system to support a user

base of several thousand for a pharmaceutical company. Successfully

managed the network development and application migration project

for an investment company (Vanguard).

INDEPENDENT CONSULTANT, Philadelphia, NJ and Michigan

1989 - 1997

Technical Management Services Consultant

Program and Business Manager

- Provided consulting to businesses for planning, development,

marketing, and management, including preparing technology tactical

and strategic plans.

- Conducted reviews and audits of companies' operations and

organization to determine compliance with contract, customer, and

company requirements.

- Successfully managed several information system development,

network installation and rollout projects, including

office/business process automation, for LAN/WAN.

- Successfully managed several accounting/financial application

system projects

RCA/GENERAL ELECTRIC, Communications Division, Camden, NJ

1985 - 1989

Division Administrator/ Manager (staff management and P & L responsibility

and annual project and program budgets for 10-20 million dollars) -

Government, aerospace (NASA, DOD - possessed secret, NATO, and ComSec

clearances) government and commercial contracts.

System and software Life Cycle Management and Control

- Implemented division control methodology for system and software

life cycle development, (system/application), including firmware

production and manufacturing interface

- Managed several software and system projects as prime with several

subcontractors/ vendors while ensuring that configuration

management and quality assurance processes contributed to the

success of the life cycle development processes

- Directed a team of software engineers/designers to develop and

control a 15 million dollars, nation-wide, custom consolidated

relational database system for LAN/WAN.

HUGHES Aircraft, System Division, Fullerton, Ca

1984 - 1985

Quality/Product Assurance Specialist/Manager

- As a Quality Assurance Manager, was responsible for life-cycle

Independent Verification and Validation (IV & V) of computer and

communication systems (with international and document (classified)

impact), including software and firmware. Reviewed development

processes and was required to also sign-off of all budgets and

certification of systems and products. Participated in quality

control audits and code reviews. (secret clearance, including NATO

and COMSEC)

EDUCATION

. MBA coursework, ESI/George Washington University School of Business and

Public Management - Project/Program Management

. Bachelor, Management - Information Systems/Business, University of

Redlands, Redlands, CA, 1981

. Taught Management at Temple University, Philadelphia, evening class, 1988

CERTIFICATIONS/Awards

. Project Management Professional (PMP) 1999, recertification through 2012

. State of NJ BOE Approved Computer Science Instructor

. Outstanding "Kudos" award for a system/software development organization,

RCA/GE

Training

NETWORKS (LAN/MAN/WAN)/INFRASTRUCTURE; DATA COMMUNICATIONS AND DISTRIBUTED

PROCESSING; INFORMATION SYSTEMS; STRUCTURED AND OBJECT ORIENTED

METHODOLOGIES; TRAINER/INSTRUCTOR; THE DEVELOPMENT

PROCESS(ES)/SOLUTIONS/APPROACHES; SYSTEM/SOFTWARE (INCLUDING FIRMWARE

(EMBEDDED) LIFE CYCLE DEVELOPMENT, MODULAR TECHNIQUES; ITERATIVE AND

INCREMENTAL DEVELOPMENT; DEVELOPING METHODOLOGIES, SYSTEM/ENGINEERING

MANAGEMENT; UNDERSTANDING THE 3/N TIER ENVIRONMENT, PRODUCT MANAGEMENT;

PERSONNEL MANAGEMENT; RISKS ANALYSIS AND MANAGEMENT; CONTRACT AND FINANCIAL

PLANNING/MANAGEMENT; EXECUTIVE LEADERSHIP; TOTAL QUALITY MANAGEMENT;

PROGRAM/PROJECT MANAGEMENT; CONTINUITY MANAGEMENT (BUSINESS, AGILE VS

TRADITIONAL DEVELOPMENT METHODS, OPERATIONS, AND INFORMATION TECHNOLOGY);

REVIEWS AN AND AUDITS, CONCEPTS FOR QUALITY IMPLEMENTATION

USING/INTEGRATING THE CONCEPTS OF QA, QC, TQM, SIX SIGMA, TEAM DYNAMICS AND

Q-METHODS; WEB AND PORTAL DEVELOPMENT PROJECTS, E-BUSINESS/E-COMMERCE;

INTERNET MARKETING; AND HIPAA AND PART 11 REQUIREMENTS, HR/BENEFITS

ADMINISTRATION, ETC.,1980- 2010

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