Real Estate Sales

Susan Calaiacovo

*** ***** ***** **. . ******** Hills, Ohio 44067 . 216-***-**** .

********@*****.***

"A leader is one who knows the way, goes the way, and shows the way." -

John C. Maxwell

Work Experience

The Plain Dealer Publishing Company, Cleveland, Ohio January 2008 - Present

Training Supervisor for The Plain Dealer and The Sun Newspapers

. Train new account executives on the processes and procedures in

Advertising

. Train Prepress staff on Adobe InDesign

. Train major Real Estate advertising accounts on AdWriter software

. Train Real Estate accounts & Prepress staff on AdWriter software

for reservation of weekly ad

. Created and implemented workflow for Howard Hanna weekly ads

. Document workflows for Prepress, Advertising and Sun News

. Train new account executives on XPancenet

Major Projects

. Streamline processes and procedures to maximize staffing during peak

production days

. Process development for XPance at Sun News

. Train on software initiatives at Sun News

. Sales Bootcamp training for all new hires and interns

. Train Real Estate accounts on AdWriter software at all locations and

create documentation

. Train Coldwell Banker on Adobe InDesign

The Plain Dealer Publishing Company, Cleveland, Ohio January 2008 - August

2006

Nightside Prepress Supervisor

. Daily monitoring of all ads for next publication

. Supervised 14 members and prioritized all work for employees

. Main contact for all advertising related issues throughout the

night

. Managed workflow for all employees produced throughout the month and

adjusted schedules as needed

. Trained employees on new processes and procedures

Major projects

. Classified header creation for newspaper redesign

. Designed and implemented workflow for Realty One monthly print

publication and monthly online publication

. On project team for XPance software

The Plain Dealer Publishing Company, Cleveland, Ohio August 2006 - August

2004

Nightside Automotive Client Services Supervisor

. Worked with sales account executives on production goals for

Automotive

. Supervised 10 members and prioritized all work for employees

. Main contact for all advertising related issues throughout the

night

. Monitored all work that employees produced throughout the month and

adjusted schedules as needed

The Plain Dealer Publishing Company, Cleveland, Ohio August 2004 - August

1999

Retail Client Services Supervisor

. Worked with sales account executives on production goals for Retail

. Supervised 6 members and worked with clients on advertising needs

The Plain Dealer Publishing Company, Cleveland, Ohio August 1999 - April

1995

Training Supervisor

. Trained 30 employees on QuarkXPress

. Trained new employees on processes and procedures within

Advertising

The Plain Dealer Publishing Company, Cleveland, Ohio April 1995 - September

1993

Advertising Services Assistant and Paginator

. Production of the newspaper

. Electronic ad production

. Electronic pagination and page output

Professional Award

YWCA 2009 Professional Woman of the Year Recipient

. Nominated by The Plain Dealer

Education

Cuyahoga Community College (continuing education)

. August 1999 - June 2003

Padua Franciscan High School, College Preparatory August 1988 - June 1992

. Honor Roll Recipient

. 3 year varsity letter winner Volleyball

Computing Knowledge

Operating Systems

. Microsoft Windows

. Macintosh OSX

. Harris 2100

Application Suites

. Microsoft Office Suite (general)

. Adobe Acrobat Reader & Exchange

. Adobe InDesign

. Mactive/ATEX AdBase (Classified front-end system)

. QuarkXPress

. Newsmaker Pagination

WEB APPS

. AdWriter

. XPance

. XPancenet

. Presteligence AdInfinitum (tearsheet solution)

Contact this candidate