Project Manager Customer Service

Zain Naqvi

*-**** ******** ****

Richmond, BC V*E-4W6

Email: *********@***.*** Phone:778-***-****

SUMMARY:

. Experience working as a Software Test Engineer

. Experience writing test cases

. Execute white box testing, stress testing, manual testing, black box

testing, functional testing, user interface testing, performance

testing, and acceptance testing

. Working experience with Microsoft Visual Studio and Bugzilla

. Experience with game testing at TigerGaming.com.

EXPERIENCE:

ZONIVERSAL INCORPORATED - Bellevue, WA Mar 08 - Present

(Contractor)

Software Test Engineer

. Create test cases for Performance testing on customer projects

. Testing project specifications according to test cases

. Executed white box testing on customer projects - web based

applications

. Executed on stress testing, manual testing, black box testing,

functional testing, and acceptance testing

. Reporting findings to project manager to coordinate with SDE's on how

to update/triage the problem

. Testing Javascript using minor coding in XML for bugs and

functionality

. Participating in bi-weekly SCRUM meetings with developers overseas to

update status on projects and debugging

. Bug Tracking Tool- Bugzilla

. Utilize debugger within Visual Studio for bug logging purposes

Environment: Bugzilla, Eclipse, Web Monkey, Visual Studio

BIDMETRICS MEDIA - Vancouver, BC Jan 08 - Mar 09

Software Test Engineer

. Creating test cases for clients websites to identify potential problem

areas

. Conducting Performance Testing using Apache Jmeter, Stress Testing and

UI testing of completed sites

. Utilize Eclipse to design websites. Designing and maintaining

customer websites that are prewritten in Java and XML based. Modified

code when necessary.

. Participating in bug triage meetings that prioritized which bugs were

to be fixed first.

. Utilize Bugzilla for bug tracking.

. Obtaining customer feedback and communicating findings to the

development team to ensure better tracking and customer service

. Participating in weekly SCRUM meetings with head office in SF Bay

Area, to ensure that projects were on time and within budget

. Perform manual testing on HTML web applications

Environment: Bugzilla, Internet Explorer, Apache Jmeter

IARS SYSTEMS ENGINEERS - West Vancouver, BC Jan 05 - Mar 05

Jun 03 - May 04

Software Test Engineer

. Responsible for writing test cases on TigerGaming.com website

. Tested poker and roulette games.

. Informed programming department of findings by creating test log

. Participated in bug triage meetings with other departments

. Conducted Performance Testing on online games, as well as various

other testing such as: functional, stress, UI testing, and manual

testing.

. For manual testing run Javascript and Java in Eclipse

. Log bugs in Frontrange ITSM.

. Provided a high level of knowledge to customers and stakeholders about

the functionality of the website by using information obtained from

writing test cases and carrying out subsequent tests

. Worked closely with web designers to facilitate a user friendly

website

Help Desk

. Obtained feedback from customers and created logs that were then used

by development team to improve site functionality

. Contributed to improvement in customer service and reduced costs by

assisting in creating customer service manual that would be used as a

step-by-step problem solving tool for common problems

. Acted as a liaison between customers and development team by answering

questions regarding website functionality in real-time

Environment: Frontrange ITSM, Eclipse

WEB ERA COMPUTERS - Vancouver, BC Sep 01 - Jun 02

Contractor

. Performed white box testing on customer sites and informed build team

of any findings

. Worked with a senior project manager helping him implement project

tracking procedures which also identified high-risk areas of projects

. Gathered Requirements for software by interviewing clients (end

users), in early stages of development.

. Worked with a development manager during the entire product

development life cycle. (SDLC)

. Provided help in conducting post-project reviews to log issues arising

from deployment, also helped the project manager in developing in-

house development process by obtaining feedback from clients.

Environment: MS Office

EDUCATION:

SIMON FRASER UNIVERSITY - Burnaby, BC Jan 06 - Jul 09

Earned Bachelor's Degree in Business Administration (Management

-Information Systems)/Arts

KWANTLEN POLYTECHNIC UNIVERSITY- Richmond, BC Jan 02 - Dec 05

Certification in Business Management

SKILL SET:

Languages: Visual Basic, Visual C++, HTML, XML, Java programming

Operating Systems: Windows 2000 Professional, Windows NT/XP/MS Vista

Software: Microsoft Visual Studio, Web Design/Testing, MS Office

2000 - 2007,

Tools: MS Office, Bugzilla, Eclipse

Testing Stress Testing, Manual Testing, Black Box Testing,

Functional Testing, Acceptance testing, Performance

Testing, User Interface Testing

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