Customer Service Manager
Resume:
Michael A. Deissig
http://www.linkedin.com/in/mikedeissig
Linden, New Jersey 07036
*******@*******.***
Objective
I am looking for a mid level position in Recruiting/Account
Management within a solid, established IT/Financial/Corporate firm where I
can utilize my recruiting and interpersonal skills.
Qualifications
Staffing and sourcing experience, Team Management, Customer Service
experience, computer literate i.e. Microsoft Word, Microsoft Excel,
PowerPoint, Smart Search Database, Winsearch, work well with a team, good
task manager, and the ability to put the time and effort in to a position.
Relevant Experience
Vonage 11/2007-Present
Position: Corporate HR Recruiter/Vendor manager
I am currently 1 of 4 recruiters in the HR department conducting
corporate and executive recruiting. My responsibility is to bring in
viable candidates for such requirements as MIS Support, senior to mid level
software developers i.e. (Java Developer, Web Developer), Financial
Analysts, QA Leads, Call Center Representatives, and more. I utilize an
internal database for searching amongst current employees of the company as
well as new applicants. I also use an array of job boards and user groups
to conduct my candidate searches, i.e. Monster, Dice, Craigslist, etc. I
negotiate vendor contracts through 3rd party agencies. I am constantly
meeting with directors and managers of different departments and levels to
find out what their current needs are and how I can best support both there
open positions, and future needs. I am responsible for not only finding
the best candidate on paper, but also for conducting full life cycle
recruitment to make sure not only the managers needs are met but that the
candidate's needs are as well.
Celerity 10/2006-11/2007
Position: Recruiter/Account Manager
I was the main recruiter in this NY based financial and IT consulting
firm. I worked on positions primarily focused on the financial and
investment banking world, i.e. Project Managers, Business Analysts, QA
Lead, Basel Reporting, PMO, Quantitative Analysts, Basel Reporting and
more. I was responsible for closing candidates on hourly and daily rates
as most of the positions were on long term contract basis. I was
responsible for negotiating rates and contracts with both clients and
candidates. I was also responsible for maintaining our VMO account with 2
large financial firms, coordinating between on-site managers as well as the
candidates and recruiters. I handled everything from submittals to
interviewing to hiring new candidates through the VMO. I was capable of
recruiting on these types of positions thoroughly and rigorously to
determine the best viable candidate. I was responsible for full
recruitment life cycle, from screening candidates, conducting face to face
in office interviews, presenting full description submittals, and taking
them through the client interview process. I was in charge of not only
posting jobs on the internet, sourcing for new potential candidates, and
taking the candidates through the process from start to finish, but for
obtaining leads on new clients and business and acting as a sales manager
as well
Adecco Technical 2/2006-10/2006
Position: Technical Recruiter/Account Manager
I have been responsible for numerous recruiting tasks: finding and
qualifying candidates for numerous corporate and transactional account job
orders. I had a wide range of job orders to work on and fill. I worked on
financial, scientific, technical, and IT based positions all contractual
such as; Business & Financial Analysts, Administrative Assistants, Lab
Techs, Scientists, Pharmaceutical Sales Reps, etc. I would prescreen
candidates, prepare offer letters, conduct background checks and process
new hire paperwork. Searching job boards, posting jobs, sending e-mails,
and making 60+ phone calls a day. I managed a group of 3 Technical
recruiters and oversaw 2 primary accounts. The team developed strong
skills over a 5 month period and succeeded well with the clients. I would
document all new candidates and screening information into an internet-
based database.
The Judge Group 6/2005-2/2006
Position: ITNET Recruiter
Internet recruiting/sourcing, for Information Technology full time and
consulting positions with clients in New Jersey and New York City. I was
also responsible for coordinating with the VMO to provide both interview
scheduling and submittals to necessary job requirements. I primarily
placed Programmers, DBA, Developers, and occasionally Data Entry positions.
Primary responsibilities were posting jobs on various boards (Monster,
Dice, etc.), and conducting resume database searches. Effectively matched
responses with open requirements, which resulted in placing 11 consultants
within a 5-month period. Supported a team of 5 Recruiters/Account Managers.
Commerce Bank 12/2003
-5/2005
Position: Teller/Customer Service Rep
Processed banking transactions and working one-on-one with customers
to resolve any banking problems in a high traffic branch. Was successful in
creating a positive customer experience.
The Ayers Group, Inc.
Summer Intern Position - 2001 and 2002
Supported the Staffing Services Division's Account Managers and
Recruiters by contacting candidates on the database to update their
information. Pre-qualified those candidates against open positions, such
as Data Operators, Data Entry, Administrative Assistants, and Programmers,
and presented them to the appropriate Account Manager.
Education
Hyde School Graduated, Received Diploma
Kaplan University B.S.
U.S. Army-Medically Discharged
.
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