Project Management Black Belt
Resume:
lisa Thompson
**** ****** *** ** + Massillon, Ohio 44646, 330-***-****+ ******@******.***
Top-performing Vendor Managed Inventory analyst with APICS certification in
process. An accomplished Business analyst, Project Management professional,
Lean6?(sigma) Black Belt trained, SAP Power User/STAR, IT background, Franklin
Covey disciplined, and customer focused.
Summary of qualifications
BA Degree with Emphasis on Systems and Project Management
20 years experience in Business Systems Analysis, Inventory Planning
and Customer Services
Championed and implemented new business systems/processes that
resulted in $17M shift in market share.
Specialist in using data to drive to root cause analysis and
permanent correct actions using L6? and SAS JMP software.
MCP certified
APICS certification in process
Professional experience
2002 - current Timken Corp CSR/Business Analyst/Systems
Analyst/VMI Project Lead
Developed and implemented Vendor Managed Inventory process.
Black belt trained in L6?
Created E-tools for Call Center: Web Portal, On line doc. Management
Collected data for financial reporting and analysis of Global
Business through Data warehouse and SAP queries.
CSR in a technical environment for Bearing, Tools, Lubricants and
more
Promoted to positions of increasing responsibilities and authority
three times while at Timken
1997-2001 Franklin Covey
Technical Support Rep
Provided Customer support on all software products sold by FC
Provided tech support for Palm-Pilots
Provided support on varied platforms including NT, Windows 3.1, 95,
98, and ME
Promoted to the administrator in charge of the technical support
online forum
Tenacious troubleshooter - member of select group that solved
unsolvable problems
Education
2009 - Currrent APICS Certification
Cleveland, OH
Working towards CPIM
Completed Materials Management
2003 - 2005 Malone College
Canton, OH
Bachelors Degree, Business Administration, Systems Management
Emphasis
High degree of focus on team project management
Final Research project was on Error Reduction at The Timken Co.
Managed a full time job, family of 7 and maintained a GPA over 3.0
1999-2001 Weber State University Ogden, UT
Studies in Computer Science
Completed all three core classes and electives for MCSE
Passed the Server Test and received MCP
1995-1997 Salt Lake Community College SLC, UT
Graduated with AS Degree in Business
AS Degree in Business, with an emphasis in information systems.
Graduated with a 3.5 grade point while raising four young boys!
For more information go to LinkedIn Click here
References
PAT TEAL-TRUDEAU TIMKEN CORP
Shawn Olsen PHR Goodyear Tire & Rubber Company 330
936 5244
Clark Johns Timken Corp
David Christensen Hyper Com
****.********@******.*** .
4173 daphne Cir NW . Massillon, Ohio 44646 . Phone Cell 330-***-**** wk
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