Customer Service Office

Mark Samaro

** **** ******** ******

San Jose, CA 95110

Home: 408-***-****

Email: *******@*****.***

Mailroom Associates

Copy Center and Mail Room Associate professional with 30 years experience in a wide range of Facilities Site Operation, Customer

Service, Excellent planning and Organizational skills, Detailed oriented, valued for responsiveness and excellent customer service.

• Shipping and Receiving

•

• Self-motivated and Solution directed

Reprographics

• Coordinated & plan conferences and events

• Mail Distribution

• Audio visual site ups

• Customer Services & Administrative Support

• Expense report – tracking

• Able to perform light maintenances

• able to multitasks

• Managed highly confidential material

• copying

Key skills: Word Soft, Excel, WordPerfect, Outlook, Power Point, Email, and Voice mail, Internet, AccuRoute

Equipment: Flag ship, Power ship, smart-track Asscom Hasler 335 plus stamping machine Asscom Hasler IMCM Postal accounting

systems Asscom Hasler IMCM Postal accounting systems, Smart Device Monitor for Admins. Integrated audio, web, and video

conferencing, Canon Copier, GMC Bindery Machine and Velo Binding, Blazer II, shrink rapier,

Trained: GMP / SOP

Related Experience

Zelos – Space Systems Loral - Mountain View August 12, 2009 – September 4, 2009

Bindery Copy Assistant

• Reprographics, copying, binding, GMC binding, velo binging, laminating, 3 & 2 hole drilling.

• Copy numbers of reprographics requests for black/white and color photocopies.

• Calculates charges for jobs

• Perform and maintain billing logs.

• Stocking supplies and moving paper copier areas

OCE Business Service – Fenwick and West LLP - Mountain View June 17, 2008 – November 3, 2008

Facilities/ Office Service Associate

• Reprographics, copying, binding, GMC binding, Velo binging, laminating, 3 & 2 hole drilling.

• Copy numbers of reprographics requests for black/white and color photocopies.

• Handle sensitive and/or confidential documents and information.

• Verify reprographic jobs were completed as requested on the job request ticket.

• Troubleshoot jams and perform normal key operator preventative maintenance on machines.

• Placing Service calls, documenting copier error, problems

• Maintain detail log sheet on pick and delivery of copy jobs and faxes, take daily meter reads.

• Mail/Delivery to cliental personnel and/or designated drop off points

• Processing documents in a timely manner thought AccuRoute on ontool

• Half hour mail swap, pick up and deliver of reprographics jobs

• Scanning documentation, creating files and emailing back to clients

• Desk top delivery of express confidential interoffice mail

• Stocking and inventory catering supplies and Reprographics

• Daily receiving of FedEx, DHL, UPS, USPS

• Catering, preparing coffee, beverages, food, water, clean- up, wash dishes

• Set- up conference room, auto visual support, event site up

• Weekend coverage of reprographics, conference rooms, catering, events

• Delivery FedEx to the nears FedEx office at the end of the work day

• Customer support, answer phones, taking in job orders by phone

Ricoh Business Solution – Credence System - Milpitas February 17, 2008 – April 21, 2008

Facilities/ Office Service Supervisor

• Shipping & Receiving of incoming packages of DHL, FedEx, UPS, desk top delivery.

• Receive all packages into smart-track / power ship, troubleshoot any smart-track/power ship issues.

• Mail Operation, fine sorting mail for on site and off site campus, stamping mail, keep detail mailing report

• of outgoing postage and internal mail and off sites campus.

• Keeps detail mailing report and accounts, keep date base current for process mail, accurate.

• Daily mail picking–up and delivery of outgoing mail to the post office at the end of day.

• Keep sorting stations clean and supplied with interoffice envelopes and shipping supplies.

• Working with various vendors, keeping track of equipment and uniforms for staffing.

• Weekly and monthly reports, keeping track of time card of employees.

• Updating cubical location and employee’s name when move accurate.

• Keep track of open and close work order, make sure job or done and complete on a timely manner.

• Order paper supplies and keep track of usage, stock copier areas with paper.

• Supervise 3 employees, support lobby receptionist, faculties when needed, maintain company vehicles.

• Keep track of mileage and trips and repairs, replacing toner & printer cartridges.

Ikon Solution – Novellus Systems Inc - San Jose November 21, 2006 – February 13, 2008

Facilities/On Site Specialist / Field Specialist

• Field support for Yahoo, Sony, Motorola, Ariba, Novellus, America Online, Synopsys, Avago, Symantec.

• Runs high volume copy machines and performs binding,GMC,Velo binding and finishing work.

• Ensures convenience copiers are working properly, checking for quality via daily inspections.

• Clears paper jams and informs technicians of specific problems.

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as

required.

• Calculates charges for jobs performed and maintains some billing logs.

• Responds to and coordinates all service calls required by customer.

• Performing filing duties in conjunction with specific customer requests.

• Replacing toner & printer cartridges, update cubical, mail stops, daily service of cannon copier adding

• Receive all packages into smart-track / power ship, troubleshoot any smart-track/power ship issues.

• Mail distribution, fine sorting mail for various mail stations for on and off campus, keeps sorting station.

• Clean and safe, stamping outgoing mail, x-ray incoming material for all incoming packages.

• Perform daily administrative duties, keep detail employee list and database current and accurate.

• Inventory mailing supplies, maintained mailing equipment and supplies, placing service calls, keeping detail report

on outing postage, picking–up daily USPS mail, delivered outgoing mail to the post office at the end of day.

• Maintain company vehicles, keep track of mileage, repairs.

• Pick-up FedEx at the end of the day (on occasion delivery FedEx to nears FedEx office)

Westaffing - Xeron – Rockwell Collins San Jose November 12 – November 31, 2006

General Office Clerk

• Runs high volume copy machines and performs binding,GMC,Velo binding and finishing work.

• Mail distribution, fine sorting mail for various mail stations for on and off campus, keeps sorting station

• Receive all packages into smart-track / power ship, troubleshoot any smart-track/power ship issues.

• Perform daily administrative duties, keep detail employee list and database current and accurate.

• Pick-up FedEx at the end of the day (on occasion delivery FedEx to nears FedEx office)

• Replacing toner & printer cartridges, update cubical, mail stops, daily service of cannon copier adding

Johnson & Johnson Formally ALZA – Mountain View November 15, 2001 – March 12, 2006

Facilities/ Mail Operation Coordinator

• Provide supported for 4 satellite building & 11 conference room, supported all copier and office supply area.

• Work with the events planners to coordinate conference center functions, assist the technicians with large scope

conference room set-ups, ensure that all audio visual equipment in the conference center are functioning properly

• Ensure that conference rooms are clean on a daily basis, update procedures for audio-visual equipment, provide audio-

visual support to customers, ensure regularly scheduled PM maintenance of all audio visual equipment on campus,

provide light maintenances, janitorial, coordinate varies vendors for site operation.

• Provided light maintenance for rabbit copiers, monitored rabbit copier using smart device.

• Created work orders for repairs, light maintenance, furniture moving, audio visual equipment.

• Coordinated pest control, waste management, recycling and disposal, account & programs, maintained and operated

company utility van for mail deliveries, keep detail reports on building operation, provide onsite support to security.

• Managed expense account of $ 3,500 for purchasing supplies and equipment.

• Received incoming/ outgoing packages, receiving all incoming/outgoing USPS mail, process interoffice mail.

• Performed various mail sorting operations for domestic and international distribution, apply postage to mail, operate

stamping machine, maintained mailing stamping equipment and supplies.

• Pick –up USPS mail daily and delivered outgoing mail to the post office at the end of day.

• Knowledgeable in all UPSP regulation and forms, perform daily administrative duties, keep detail employee list.

• Maintain detail mailing report and accounts, keep detail date base current for process mail, accurate.

• Keep sorting station for of site campus current with employee name and keep areas clean and safe.

• Pick-up FedEx at the end of the day (on occasion delivery FedEx to nears FedEx office)

• Received incoming packages from various US wide couriers and the USPS. Post office.

JDS Uniphase Formally SDL – Santa Clara October 2, 1995 – May 1, 2001

Facilities Mail / Supplies Coordinator II

• Mail Distribution /Plan and design the operation of a new mail dept for H/R Dept

• Fine sorting mail, daily delivery and pick-ups, stamping mail for domestic and international

in accordance with USPS stamping and postal regulation and forms. Place service calls

• Knowledgeable in all UPSP Regulation and forms

• Keep detailed report of mail distribution, shipping, receiving, office supplies, Labs

• Keep detail mailing report and accounts, keep date base current for process mail, accurate

• Inventory of supplies for shipping and receiving, mail distribution, ordering of convenience

centers office supplies, shipping, mail, interoffice envelopes.

• Shipping & Receiving of incoming packages of DHL, FedEx, UPS ( daily desk top delivery)

• Receive all packages into smart-track, troubleshoot any smart-track issues

• Managed expense account of $ 30,000 for purchasing supplies and equipment

• Minor furniture moving tables, chairs. Support facilities maintenance group when need

• Pick-up FedEx at the end of the day (on occasion delivery FedEx to nears FedEx office)

• Maintain company vehicles, keep track of mileage, repairs

EDUCATION

Lincoln School, Graduated GPA 3.0 Received Diploma 1971-1975

Regional Vocational Center, Course Electrical Technology 1973-1975

Regional Vocational Center, Course Dry Cleaning, Adult Education 1975-1975

Community Center for Career Development, Course Auto Mechanies 1977-1977

West Valley Collage, General Education 1987-1988

PERSONAL / ACTIVITES

High school Booster Club Vice President

Support 16 High School sport organizations

DETAILS

Available upon request

Contact this candidate