Project Manager Customer Service

DEBORAH CLARK

E-mail: **********@***.*** Phone: 732-***-****

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A versatile professional offering 15 years of administrative, budgeting and technical experience primarily in IT

environments.

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CORE COMPENTENCIES

Expertise: Client Relationship Management • Project Management • Process Improvement • Team Building •

Budget Management • Vendor Management

Software/System Skills: MS Project •Word • Excel • PowerPoint • Outlook • Access • Visio • Sharepoint

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PROFESSIONAL EXPERIENCE

GLOWPOINT, Hillside, NJ (09/08- 02/09) Temp Position

Manager, Conference Production & Services

Project managed effort to build an east coast 24 x 7 conference support center, recruiting candidates,

setting procedures, training and tracking budgets

Performed hand-on administration of videoconference/audioconference bridges

Ensured top-notch customer service, providing resolutions in a prompt and efficient manner and

soliciting feedback to best manage operations

Monitored open incidents, generated network performance and production reports

Presented telecom demos to prospective clients

MEDEX/EMSI LLC, Clark, NJ (05/06-05/08)

Operations Manager

Selected property and arranged logistics for start up of new branch office

Acted as sole operator of walk-in occupational and health testing business, performing fingerprinting,

pre-employment drug screening and DNA specimen collections servicing 50-65 customers per day

Increased patronage by establishing and maintaining ongoing customer relationships

Cut communications costs by 12% implementing installation of VOIP phone system across branches

Remotely managed team of 3 paramedical examiners

GOLDMAN SACHS, NEW YORK, NY (12/01-05/06)

Senior Technology Analyst/Project Manager – Information Technology

Facilitated progress of telecom vendor contract negotiations through execution, between technology

product managers and legal team

Provided budget vs. spend analysis/financial tracking guidance to Technology Product Managers

Oversaw global PBX inventory process, reducing multiple maintenance providers by 20%

Executed full project life cycle for campus-wide conference room upgrade, managing $250 budget

and working with IT/BT/global teams, vendors, Managers, Upper Management.

Reported performance metrics to management with recommendations for service improvements

Recognized business need for streamlined multimedia installation process; managed relationships

between cross-functional departments, negotiated best pricing with vendors; resulted in a single point

of contact, costs savings up to15%

Conceived intra-departmental job awareness sessions, improving employee recognition and teamwork

efforts

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SPL INTEGRATED SOLUTIONS AT GOLDMAN SACHS, New York, NY (02/98-12/01)

Operations Manager – Multimedia & Event Planning

Developed automated meeting planning method, linking Multimedia and Dining and Conference

department via ACD technology.

Planned global executive level video conferences, quarterly town hall meetings, distinguished speaker

events, performed post-meeting budget reconciliation

Recruited, trained, managed workflow, established best practices, wrote performance reviews for

videoconference and audio conference support team of 6-12

Promoted knowledge of department’s services through creation of intranet based orientation, user

brochures, and direct presentations

Managed full SDLC for global conference information system integrating scheduling, inventory,

billing and resource management functions

SALOMON BROTHERS (CITIGROUP), New York, NY (06/88-2/98)

Technical/Budget Analyst - Investment Banking Technology Division (12/94-2/98)

Provided first level A/V and videoconference support to senior management

Performed maintenance and troubleshooting of videoconference systems supporting 19 branches

Wrote firm wide videoconference orientation pamphlet

Managed supply chain for Sun workstation acquisition supporting entire technology division,

leveraging strong vendor relationships to gain favorable pricing and delivery dates, preparing

machines for deployment, distributing site licenses and scheduling installations

Served as gatekeeper for technology expenses, scrutinizing invoices, generating department specific

expense reports

EDUCATION & PROFESSIONAL DEVELOPMENT

NJ Life and Health Insurance Producer License

Associate in Applied Science, Marketing, State University of New York, NYC

Associate in Applied Science, Liberal Arts, Middlesex County College, Edison, NJ

IP Convergent Networks, Voice, Data and Video • Polycom MCU Maintenance & CVE Training •

Polycom MCG Bridge Administration • Project Management • Programming • Communication and

Interpersonal Skills • Budget Management

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