Customer Service Software

MARK L. ZANS

*** ***** **** ****** *********, Florida / Phone 772-***-**** / Cell 772-

***-**** / / *-**** - ***@*******.***

Professional Objective:

To gain a position which will allow the application of knowledge and skills

acquired in the field of Planning, Geography, Geographic Information

Systems, or Earth Science.

Profile:

Motivated, personable, professional with college degree and a successful

track record of employment. Talent for quickly mastering technology and

software programs. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate and timely reports,

maps, and information.

Education:

Central Missouri State University (now University of Central

Missouri) Bachelor of Arts - 1982 - Double major in Geography and Earth

Science.

Skills Summary:

Project Management Computer skills Mapping software knowledge

Report Preparation Customer Service including the latest

Written Correspondence Scheduling versions of ArcInfo /

Professional Cartography skills ArcEditor / Arc Reader /

Presentations Excel / Power Point

Professional Experience:

Senior Planner / Geographic Information Analyst: Indian River County -

August 99 to September 09

Reviewed proposed site plans, subdivisions, planned developments and

special developments for compliance with Land Development Regulations

(LDRs) and Comprehensive Plans. Conducted pre-application and

technical review committee meetings. Prepared complex staff reports

for presentations, and made presentations before both public and

private boards. Authored professional correspondence to county

departments and customers. Created and maintained the zoning and

landuse shapefiles using ArcInfo, ArcView, and other ESRI products.

Created and mainained databases showing zoning and landuse changes

thru the years for historial reference. Maintianed several other

geographic layers including cell towers mapping, address mapping,

subdivision mapping, and boundary mapping for the Planning department

and other departments. Mastered various computer programs including

PowerPoint, Paint Shop Pro, Paint, Adobe Writer, and graphic programs

for making products used in county departments. Supervised and

maintained Census Bureau information programs (LUCA, PSAP) for the

county.

Graduate Student: Southwest Missouri State University - Springfield,

Missouri. September 97 to August 99

Designed and delivered a plan for a park to the city of Humansville,

Missouri for which the city paid the class. The class donated the

money back to the university. Completed 36 hours towards degree.

G.I.S. Analyst Johnson County, Kansas - January 90 to August 95

Created, built, and maintained geographic information system layers

for use in county work. Maintained parcel database and specialized

databases for planning department and for others. Accountable for

customer request for maps and aerials. Used mapping software Arc/Info,

Arc/Reader, and various other software programs.

Supervisor: U.S. Census Bureau - Kansas City Regional Office - September 88

to July 90

Updated and digitized the TIGER (Topographic Intergrated Geographic

Encoding References). Hired and supervised 18 workers in the

digitizing section for various Census Bureau projects. Oversaw and

tracked production of information and maps to make sure projects

were done in a timely matter.

REFERENCES: Available upon request.

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