Customer Service Software Engineer

Veda Adkins

**** **** ****** *******, ** *****

***********@*******.*** 740-***-****

SUMMARY

Successful Information Systems professional working on a variety of IBM

Mainframes and Microsoft software. A positive resourceful individual that

has strong customer service skills, project management, business

intelligence experience, and system implementation expertise. An adaptable,

self-motivated, and responsible leader who contributes to on time

completion and enhances team performance. Enjoys challenges and adapts to

new software easily and quickly produces results.

PROFESSIONAL/TECHNICAL SKILLS

Roles: Developer, Software Engineer, Systems/Analyst, Programmer/Analyst,

Programmer, Programmer Trainee

Databases:, VSAM, Oracle, IDMS, SQL Server

Software: CICS, COBOL, COBOL II, COBOL 370, AS400 COBOL, RPGII, ADSO, SQL, PL/SQL,

Discoverer Viewer, Discoverer Plus, Toad, SQL Server ReportBuilder

Operating Systems: VSE, OS/MVS, iSeries (AS400), Windows (3.1, 95, 98, 2000, XP,

Vista).

Other Skills: VSE JCL, OS JCL, ICCF, TSO, ISPF, Roscoe, Panvalet, FileAid, AbendAid,

Syncsort, CA-7, CA-11, Xpeditor, Microsoft Project, Microsoft Powerpoint, Microsoft

Access, Hawkeye, Jetforms, Implementer, Cisco, Active Directory

PROFESSIONAL EXPERIENCE

Holophane, a subsidiary of Acuity Brands Lighting, Inc., Newark OH.

2002 - 2009

Developer

Independently completed Microsoft ReportBuilder training to facilitate creation of

reports to enable the decommissioning of the Holophane legacy AS400 systems.

Fabricated 42 reports in 2 weeks this brought the project in on schedule.

Collaborated with SQL Server DBA's to create the AS400 legacy data dictionary.

Completed the exportation of AS400 legacy files to SQL Server.

Supported Oracle Order processing by completing internal support tickets and

researching Oracle processing issues.

Contributed to the Oracle Order to Cash implementation as a SME (subject matter

expert) on items setup.

Self-taught PL/SQL in order to develop and extract data to identify Oracle issues.

Learned Discoverer and created 25 queries to support Oracle order to cash

implementation.

Built ODBC database connectivity to Access and AS400 databases to create templates

for automatic delivery of month end customer Excel spreadsheets containing sales,

production, and shipment metrics.

Maintained and developed solutions for legacy AS400 systems as needed.

Coordinated installation of Jetform forms and fabricated all new forms.

Completed in-house training to assist in supporting Cisco and Active Directory as

needed.

Checkfree Corporation, currently known as FiServ, Norcross GA.

1996- 2002

Software Engineer

Conducted the development and packaging of two SBA (Safe Box Accounting) software

releases. SBA was used by 85 percent of banking institutions in the United States to

manage internal safety deposit boxes at that time.

Project Lead for two SBA documentation releases.

Participated in all levels of the customer product support for internal and external

SBA customers.

Acted as the SBA technical programming consultant when on-site services were

required.

Delivered training classes for the SBA system.

Represented the CheckFree Corporation at their annual SBA User Conference and

presented technical presentations for the SBA User Conference.

Whirlpool Corporation, LaPorte IN.

1990-1996

Systems Analyst

Developed new service contract batch system and supported the development and

implementation of the new online service contract system.

Adapted and improved the selection of appliance registrations to facilitate Whirlpool

marketing of service contracts.

Supported additional financial systems as needed.

Holophane, Newark, OH.

1985 - 1989

Programmer/Analyst

Implemented and maintained PIOS, a purchased software package for production and

inventory optimization, a complete manufacturing software system

Worked as a team member that addressed all in house modifications and enhancements.

EDUCATION

Associate Degree of Data Processing

Muskingum Area Technical College, currently known as Zane State.

Zanesville, OH.

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