Management Engineer

Robert A. Bajoros **** Huntington Rd, Trumbull, CT 06611

***/***-****-*?203/258-1920-M?**********@*****.***

Accomplished System Enginner with a strong background in software

engineering, server deployment, training, and management. Solid skills in

project management/project planning, execution, tracking, communications

and delivery. Demonstrates excellent: leadership skills, analytical

capabilities, technical expertise, administrative and time management

competencies. Customer driven management style and skilled in establishing

long-term relationships with customers and co-workers. Satisfied the needs

of top management at several Fortune 100 companies. Available for

positions that require extensive travel.

STRENGTH AND CAPABILITIES

. Analyze and define customer requirements used to create project plans.

. Project Management and Time Management using SDLC and Agile

methodologies.

. Installation, configuration, customization and maintenance of networks,

operating systems (Windows NT, XP, Server 2000/2003) and server hardware

(HP, Dell and Stratus).

. Experience with relational databases (Oracle) and database tools (SQL) to

query and create customize reports.

. Experience with server manufacturers utilities, proprietary software

applications and third party software including antivirus, Apache Tomcat,

CRM and leasing and loan applications.

. Develop application upgrade, risk mitigation and recovery plans.

. Strong ability to isolate technical problems, solutions, and select

approaches that are practical and effective.

. Develop test plans, test scripts, implement defect tracking and overall

quality assurance.

. Design and conduct educational programs relative to information

management and systems.

. Perform budgeting, business planning and staffing activities.

Career Highlights

Pitney Bowes, Document Messaging Technologies (DMT), Danbury, CT 2000 -

2009

Production mailing systems company

Systems Engineer

Responsible for an integrated server-based software suite for production

mail facilities. Accountable for business analysis, network monitoring,

server maintenance, database setup, localized customer software

configurations and production implementation.

. Achieved success on over thirty implementations for enterprise accounts

including many Fortune 100 companies.

. Install networked computers, servers, mail management and third party

software.

. Liaison between Sales, Engineering, Customer and Field Service.

. Train customers to properly utilize the applications for maximum

efficiency.

. Develop and deliver a one week training course for Field Service on first

level support functions.

. Experience working in an environment where priorities change quickly.

. Assisted the sales team on presales technical presentations and product

demonstrations.

. Gather business requirements, document and track customer enhancement

requests, develop test plans, test cases, test solution and deploy

customizations.

. Data manipulation; import, export, and database conversion.

. Provide Tier III support to the in-house technical support group.

. Implement support documentation and end user documentation applicable to

localized configurations.

Robert A. Bajoros Page 2

203/377-3152-H?203/258-1920-M?**********@*****.***

Mercedes-Benz Credit Corporation; Norwalk, Connecticut 1993 - 2000

International financing company

Packaged Systems Integrator/Developer (1995 - 2000)

Supported software applications for Daimler-Chrysler Capital Services.

Liaison between vendors, Mercedes-Benz Credit Corporation and Daimler-

Chrysler Capital Services to insure smooth assimilation of applications to

improve productivity of employees and maintain critical functionality.

. Supported critical application such as MS Office applications,

GoldMine (CRM), Fair Isaac (Credit Scoring), Credit Desk, Kapis,

Bottom Line, SuperTrump JetForm Central & Design.

. Maintained and regularly updated the McCUE/LeasePak database used to

track the Daimler-Chrysler Capital Services Leases and Loans and

create customized reports.

. Created an automatic customer invoice program and eliminated human

intervention and reduced collection efforts.

. Performed Project Management for the installation and/or upgrade of

existing applications.

. Planned, converted and validated VAX applications to UNIX and

performed administrative functions on both systems.

Help Desk Engineer (1995)

Performed internal customer support for Mercedes-Benz Credit Corporation &

debis Financial Services in the United States and Canada related for end-

users and dealers.

. Provided technical assistance on Windows 9X, NT, Mainframe and DOS

applications.

. Composed roles & responsibilities for the newly formed Help Desk

organization.

Technical Trainer (1993 - 1995)

Employed to create a technical education program for deployment of a local

and wide area network computer system throughout North America. Train

employees in the United States and Canada on Window applications, Novell

networks and proprietary software.

. Developed and maintained training manuals used in the classroom.

. Evaluated and recommended technical courses available from outside

vendors.

. Designed Help screens for a proprietary Window application.

ComputerLand Learning Network/ComputerLand Corporate (formerly NYNEX);

Stamford, CT. 1991 - 1993

National customer education company

Customer Education Manager

Responsible for providing computer applications training. Hired for start-

up of education division including initial budgeting, business planning,

staffing and training.

. Successfully expanded from 28 classrooms in New England to a

nationwide training organization supporting 176 locations.

. Recruited, interviewed, hired and managed full-time instructors

nationwide.

ISC-Bunker Ramo, an Olivetti Company, proprietary computer company;

Shelton, CT. 1978 - 1990

Manufacturer of banking and brokerage systems

Manager of Training (1984 - 1990)

Supervisor of Training (1981 - 1984)

Technical Trainer (1978 - 1981)

Education

Bachelor Degree in Data Processing Management - University of New Haven

Associates Degree in Data Processing - Norwalk State Technical College

Associates Degree in Electrical Engineering - Norwalk State Technical

College

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