Project Manager Customer Service

Kathleen E. Reddin

***** ****** **. *****: 586-***-****

Sterling Heights, MI 48310 Email: ***************@***.***

CAREER SUMMARY

An Application Development Team Leader and Project Manager with 11 years

experience in full software development life cycle. Acquired a strong

proficiency in prioritizing business requests, allocating resources, and

finding creative solutions. Consistent focus on communication and detailed

documentation. Expertise includes:

. Requirement Analysis

. Design Documents / Flow Diagrams

. Specification creation / review

. Test Case creation / execution

. Scope / Solution Concept Document

. Quality Testing

. Implementation Planning

. Maintenance / Support

. Project Estimating

. Project Tracking / Reporting

TECHNICAL/SOFTWARE ELEMENTS

Languages: Proficient: SQL, PLSQL

Experience: Visual Basic 6.0, Java, Fortran, Spice

Operating Systems: Windows XP, 2003, and Unix

Database: Oracle 10g, Oracle 8.0.5

Development Tools: Oracle Forms 10g, Reports 10g, Forms 6.0.5, Reports

6.0.5

Support Tools: Quest Toad v8.5.3.2, WebEx, Microsoft Office, Power

Point, Project,

Visio, Sharepoint, SQL Plus, Impromptu.

PROFESSIONAL EXPERIENCE

TransCanada/Great Lakes Gas Transmission Co., Troy, MI 1995-Present

Natural Gas Pipeline Transportation Company

Systems Lead - GLConnect 2005-Present

Team leader for cross-functional application maintenance support team of

6. Responsible for Project Management on system enhancement projects.

Responsible for prioritizing business requests and resource allocation.

. Project Manager of global team of 15, successful implementing the GLGT

Commercial systems Infrastructure move to Houston, TX in conjunction

with the upgrade of the system to Oracle 10g. Cut-over was achieved

smoothly, on-time and well under the $1Million budget.

. Achieved high customer service ratings, 4.5 on a 5.0 scale, for

delivering 4 successful 6 month enhancement projects from feasibility

phase through to implementation.

. Created and implemented a visual project scoreboard ensuring weekly

status updates for team and upper management.

. Achieved 98.2% of on-call support calls closed within 1 hour.

Senior Programmer Analyst 2001-2004

Responsible for all sub systems of the GLConnect Commercial mission

critical transitional system; Contracts, Capacity Release, Auctions,

Nominations, Gas Accounting, and Rates.

. Spearheaded all commercial system enhancements leading Great Lakes Gas

Transmission to achieve "top-rated American company among mega-

pipeline systems".

. Implemented successful team procedures that improved quality.

Kathleen E. Reddin

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TransCanada/Great Lakes Gas Transmission Co. (continued)

Lead Programmer Analyst 2000-2001

Responsible for Nomination sub system complete re-write, a custom

commercial transaction software system external customers use to

facilitate business.

. Led contractor team of 5 through full SDLC creating new custom

Nominations system consisting of 26 screens, 56 reports and

approximately 100 database objects.

. New GUI system implemented in January 2001.

Advanced Programmer Analyst 1999-2000

Responsible for new custom Nomination sub system requirements gathering,

analysis and documentation.

. Achieved high customer service ratings from business partners on

accurate and effective system solutions and design.

Project Engineer 1997-1999

Responsible for design studies utilizing software program, Unisim, to

determine future pipeline facilities such as new compressor stations and

/ or meter stations for future expansion projects. Prepared FERC

(Federal Energy Regulatory Commission) filings for new expansion

projects.

. Developed Access Database for design study results, improving

efficiencies.

Engineering Cost Coordinator 1995-1997

Responsible for project cost estimation and tracking for 4 project

engineers working on new expansion projects.

. Created automated process that updated cost tracking worksheets,

importing actual costs from accounting system through Impromptu into

Lotus worksheets and categorizing costs.

EDUCATION

Master of Science, Information Systems, Lawrence Technological University,

Southfield, MI

Bachelor of Science, Electrical Engineering, Lawrence Technological

University, Southfield, MI

MEMBERSHIPS / AFFILIATIONS

PMI, Obtaining PMP certification, expecting completion March 2010

Contact this candidate