Quality Control Management

Eli DeFreitas

** ******* ******

West Warwick, Rhode Island 02893

401-***-**** / *************@*****.***

OBJECTIVE

"A middle/upper-level management position with responsibilities including

problem

solving, planning, organizing, and managing budgets."

SUMMARY OF QUALIFICATIONS

Senior-Level Management with strong leadership skills in manufacturing

operations, production management and business development. Outstanding

track record in establishing and implementing market-focused quality

improvement processes and procedures to stabilize business, reduce

operational costs, grow revenue and improve efficiencies. Adept in

directing and integrating manufacturing and staff functions; providing

Corporate Management with reliable and timely Division performance reports;

overseeing the effective application of manufacturing/sales service

resources; planning for maintenance, modernization and replacement of

equipment required to meet objectives; ensuring Division maintains industry

competitive posture for attracting business. Proficient in establishing and

maintaining highest degree of customer satisfaction and employee/labor

relations. Recognized for coaching/mentoring approach to staff development.

Assertive...articulate...outstanding work ethic and integrity.

PROFESSIONAL EXPERIENCE

AMERICAN PRINTING, Rumford, Rhode Island

1999-Present

General Manager

Direct the management and growth of a $6.5 million commercial printing

company specializing in printing services, point of purchase, digital

printing and routing, mail, fulfillment and storage. Key functions include:

analyzing cost center efficiencies in comparison to industry standards;

reviewing profit & loss and trial balance to ensure percentages are in line

with sales; analyzing labor, fixed and variable expenses; developing and

implementing Standard Operating Procedures (SOPs) and revising as needed;

scheduling and setting up production; performing job closes to identify

losses and gains; determining root causes for losses and implementing

corrective action reporting (CAR) and procedures; creating and implementing

business plans to expand business base and reduce operational costs;

providing leadership to team; managing budget; implementing quality control

and customer satisfaction measures; setting and reviewing department

managers' goals quarterly; conducting weekly and monthly management

meetings to discuss performance measures and efficiencies; analyzing

estimated versus actual, chargeable and non-chargeable time, make ready

times per plate, run times, spoilage, waste, cycle times and job close

daily, weekly and monthly; negotiating with suppliers for consignment items

of all supplies.

Accomplishments:

. Instrumental in growing business from $550,000 in 1999 to $6.5 million

2008.

. Successfully restructured plant operations that led to a four-fold

increase in cash flow.

. Increased workflow production without adding additional staff and

reducing overtime 68% from 2007 to 2008.

. Spearheaded efforts and committees aimed at continuous improvements in

manufacturing and customer satisfaction.

. Relocated two production plants to new facility without loss of

production time, under budget and ahead of projected schedule.

. Established cost-center standards to evaluate profit areas and job

tracking.

. MIS Co-implementer of Epace, allowing job tracking throughout plant

and office areas; streamlined data collecting information; integrated

inventory, job production and scheduling.

. Implemented 5S methodology throughout office and plant workflow,

resulting in increased production throughput, organization and

cleanliness.

. Implemented Kanban Supply Inventory System.

. Reduced material inventory 96%; implemented Just-in-Time (JIT)

material inventory with material cycle times of 3.8 days.

. Established successful quality control programs to eliminate waste and

spoilage in all departments; reduced production costs and increased

efficiency with a total hourly turnover rate reduction of 50%.

. Implemented client-specific Quality Assurance Programs that guaranteed

quality and tracking throughout entire project and resulted in a 110%

increase in additional business 2008.

. Negotiated contracts on serviceable machinery with an average savings

of 32%.

Page Two

Eli DeFreitas

American Printing Accomplishments Continued

. Implemented company-wide Cross Training Program, resulting in greater

latitude for employees and company.

. Implemented FSC (go green certification that tracks from tree to end-

user).

. Reduced non-chargeable time 13% in Press Department through accurate

tracking measures; trained personnel and revamped SOPs, resulting in

sustainable 7% non-chargeable time.

. Implemented Preventive Maintenance Program, resulting in 15% decrease

in unscheduled downtime.

FINE LINE GRAPHICS, North Providence, Rhode Island

1997-1999

PRE-PRESS LIAISON

On-site liaison to key national food industry clients. Duties included:

ensuring quality control standards and meeting of strict quality standards

at third party flexographic printing plants; establishing close ties

between client expectations, off-site plate production and various printing

companies; managing Plate Department consisting of two-shift production

staff; utilizing latest technology in image reproduction, color management

and reproduction and flexographic plating technology; overseeing color

managed plates printed at third party printing facilities.

Accomplishments:

. Performed color consultation for clients including Hershey Foods, Coca-

Cola, Slim Fast and The Frito Lay Company to name a few.

. Implemented plate room SOPs, resulting in a 22% reduction of plate

rejection; maintained a 1% plate rejection per month.

DOCU-PRINT, East Providence, Rhode Island

1995-1997

PRESSROOM MANAGER

Managed pre-press operations for a commercial offset printing company.

Primary functions included: managing operations, maintenance and personnel;

overseeing production of full color work in a high quality oriented

environment; establishing and implementing quality control procedures;

formulating inks and digital information; troubleshooting and repairing

equipment.

Accomplishments:

. Implemented regularly scheduled Preventative Maintenance Program for

off-set Printing Department.

. Improved inter-departmental awareness in order to increase

productivity in workflow.

. Established high standard quality control procedures related to all

phase of print production with zero-defect goal.

EDUCATION

JOHNSON & WALES UNIVERSITY, Providence, Rhode Island

BACHELOR OF SCIENCE/BUSINESS MANAGEMENT PROGRAM-EGD 2012

ADDITIONAL TRAINING

PCC Color Theory Training

Lean Manufacturing-The Graphic Arts Technical Foundation

Certificate/Supervisory Management-Educational Services

Executive Leadership Development

NAPL Group Member

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