Human Resources Customer Service

Alex Kweskin

310-***-**** ********@*****.***

SUMMARY I am an innovative Human Resources leader with an ability to

develop strong relationships and align HR with the needs of

rapidly changing businesses, improving efficiency, productivity

and bottom-line performance. I am a team player with a

strategic and customer service focus. I have a successful track

record of accomplishments in the private and public sectors.

Experience managing:

Employee Relations ( Talent Management ( Recruitment ( Turnover

Analysis ( HRIS Systems Organizational Development ( Payroll,

Compensation & Benefits ( Learning & Development Affirmative

Action ( Diversity Initiatives ( Reward & Recognition Programs

EXPERIENCE

2/06 - Present VICE PRESIDENT, HUMAN RESOURCES Los Angeles, CA

Wells Fargo Capital Finance, a Fortune 500 Company specializing in

premier financial services

Senior business partner leading employee relations, talent

management, organizational development, recruiting, and

training for 1,700 team members across the United States.

. Partnered with managers as an internal consultant to

strategize, define and resolve complex issues. Successfully

managed 30 under-performing team members within 18 months.

. Investigated employee allegations and worked closely with

outside legal counsel to negotiate legal settlements with a

cost savings worth more than $500,000.

. Counseled managers and team members on Fair Labor Standards

Act (FLSA) changes. Identified and reclassified exemption

status of more than100 team members.

. Reduced organizational training costs more than 50% by

utilizing internal resources. Directed and delivered training

initiatives across the enterprise including: Interviewing,

Compensation, Respect in the Workplace, Performance

Management, Strengths Development, Generational Differences,

and Authentic Leadership. Redesigned New Hire Orientation.

. Designed and delivered creative team building activities for

25 department off-sites and meetings.

. Developed organization Recruitment Strategy. Recruited 23 new

employees in 3-months and hired a full-time Recruiter.

Reduced turnover by 5% within the first year by improving

recruitment process and training leaders to effectively

manage performance.

. Increased HR presence across enterprise by creating quarterly

HR report (includes turnover analysis, workplace trends, HR

activities and announcements).

. Oversaw business-line Affirmative Action Plan and

implementation process.

. Served as HR advisor to the organization's Diversity Council.

> Awarded 2006 & 2007 Wells Fargo Human Resources - Key to

Success for Innovation Award

> Awarded 2008 Wells Fargo Human Resources - Key to Success for

Initiative Award

> Recognized by Wells Fargo Affirmative Action Team in 2008 &

2009

7/03 - 2/06 HUMAN RESOURCES MANAGER Los Angeles, CA

California National Bank, a private financial institution

focusing on retail & commercial banking

Senior business partner building client relationships with more

than 1,000 employees in 25 corporate departments and 66 retail

branches across Southern California. Managed HR team.

. Restored Human Resources credibility by improving employee's

HR experience and rebranded the department by creating an

internal newsletter & key initiatives.

. Revised disciplinary process to ensure compliance with state

and federal laws, as well as internal policies. Provided

senior executives guidance and legal interpretation to

mitigate risk. Won more than 50 unemployment claims against

the organization.

. Developed New Hire Orientation in support of an

organizational cultural shift with first 6 months.

. Designed and delivered more than 25 new training programs for

employees and managers.

. Reduced turnover 10% by creating internal benchmarks.

Enhanced recruitment strategy by editing nearly 200 job

descriptions, renegotiating vendor contracts to reduce costs,

installing an applicant tracking system, revising background

check process, and developing selection criteria.

. Served as HR advisor to the Community Relations Committee.

Alex Kweskin

Page 2

310-***-**** ********@*****.***

8/98 - 5/03 RECRUITER/GENERALIST Los Angeles, CA

The California Endowment, the state's largest healthcare

foundation

Hired as the organization's first HR representative with an

emphasis on forming the department, creating policy & practice

infrastructure, and developing a cost effective recruitment

strategy.

. Managed overall corporate recruiting strategy to include a

comprehensive marketing plan.

. Filled more than 300 requisitions across the enterprise -

from key executives to administration and technology

positions.

. Created Employee Handbook within first 6 months. Provided

employee relation guidance and policy interpretation toward

conflict resolution.

. Designed New Hire Orientation and oversaw the completion of

benefits enrollment. Presented benefit plan options to

President and CEO.

. Designed employee enhancement programs to attract and retain

talent including a Wellness fair, Got Diversity initiative,

recognition programs, and industry knowledge-sharing program.

11/97 - 8/98 HUMAN RESOURCES - TEMPORARY SUPPORT Los

Angeles, CA

Act-1 Personnel, staffing agency

Temporary recruitment support to Baeder/Murphy Executive Search

Agency. Wrote job descriptions, cold-called applicants, pre-

screened candidates, completed verbal & written job offers, and

conducted background checks. Assisted in the design of an

internal applicant tracking system.

11/96 - 11/97 OFFICE MANAGER Los Angeles, CA

Enterprise Entertainment, corporate & private party planners

Managed day-to-day office/facility issues. Responsible for

client relationships, managed payroll, hired & supervised

staff, developed policies & procedures, and oversaw company's

financial outlook.

5/96 - 11/96 EXECUTIVE ASSISTANT Chicago, IL

Bank of America, a Fortune 500 Company specializing in premier

financial services

Provided comprehensive support to the Senior Vice President of

Investments. Managed team calendar, prepared meeting

materials, wrote customer correspondence and acted as executive

liaison.

EDUCATION

1992-1995 PURDUE UNIVERSITY West Lafayette, IN

Bachelors of Arts in communication and minor in English, graduated

December 1995

University Scholar & Dean's List, Alpha Lambda Delta and Phi Eta

Sigma Honors Societies

MEMBERSHIPS

Society of Human Resources Management (SHRM), Professionals in

Human Resources Association (PIHRA), and American Society for

Training & Development (ASTD)

TECHNICAL SKILLS

Proficient in Microsoft Office Suite (Word, Excel, Access,

PowerPoint, and Outlook), PeopleSoft, ADP, Ceridian, People-

Trak, Quiz Testing, Webtime, Polycom Viewstation, OrgPlus,

Adobe Acrobat,

Adobe Photoshop, data mining & Internet research, and web

design experience

References Available Upon Request

Contact this candidate