Sales Customer Service
Resume:
Brad Lyons
Unit *N
Chicago, IL 60660
**********@*****.***
OBJECTIVE
To enter into a professional sales career which utilizes my sales
knowledge, strategic approach, and entrepreneurial spirit.
EDUCATION
Bachelor of Science in Marketing - School of Business May 2007
Northern Illinois University, DeKalb, IL
Emphasis: Professional Sales
SELECTED COURSES
Professional Sales Program (for more information, please visit
http://www.cob.niu.edu/sales) - Principles of Selling, Business-to-
Business Selling, Sales Management, Advanced Personal Selling (competitive
entry class)
Marketing - Principles of Marketing, Buyer Behavior, New Product
Development, Marketing Research, Marketing Strategy
WORK EXPERIENCE
Healthcare Compliance Representative
Stericycle - Bannockburn, IL - Temporary placement via Aerotek, September
2009 to December 2009
. Via telephone, signed up businesses for medical waste pickup
services as well as OSHA compliance tools
. Learned to speak to customers in the medical industry (i.e. doctors
offices, dentists, long term care facilities, nursing homes)
Sales Engineer - Midwest Territory
Franklin Products Inc. - Rockaway, NJ- January 2009 - August 2009
. Strategically targeted various key buying influences within
industrial settings
. Independently managed 35 customer, outside-sales territory
located in five states valued at $1.3 Million in revenue while
prospecting and securing new accounts
. Knowledge and technical understanding of industrial filtration in
the pharmaceutical, food, and general process industries
. Marketed a wide range of filtration, vessels and related equipment
used in the liquid and powder filtration industry
Account Specialist - CKE and Wendy's Franchises,
CareerBuilder LLC - Franchise Business Unit, Chicago, IL- October 2007 -
December 2008
. One of the founding members of the team that marketed specific fast
food franchise brands
. Established and developed self-sustaining clientele by strategically
leveraging my knowledge of targeted brands
. Implemented and made outside sales visits to secure larger contracts
and develop and secured new customers
. Successfully utilized my knowledge and skills to effectively
prospect for new sales opportunities
. Consistently achieved monthly incremental sales revenue quotas
. Sold the four top contracts within my Business Unit
Intern/Financial Representative
Northwestern Mutual Financial Network, Aurora, IL, August 2006 - September
2007
. Facilitated and assisted customers through all stages of the sales
cycle and established them as clients
. Experienced and obtained knowledge of the challenges and
opportunities of business ownership
. Successfully utilized the skills of successful sales prospecting to
gain referrals
The Intern `Program was ranked as one of Princeton Review's "Top Ten
Internships" for 8 consecutive years
. Established my own financial services clientele while maintaining 15
university credit hours per semester
. Earned State of Illinois life and health insurance licenses
Nordstrom Inc., Oakbrook, Illinois
Stock Associate - 2001-2003
. Independently managed and organized inventory both on the sales
floor and in designated back room stock areas
Salesperson - 2004-2006
. Successfully learned the language of high volume customers
. Learned and mastered the customer service skills that are deeply
embedded in the Nordstrom success and culture
. Maintained a sales average greater than $200 per hour (quota)
TECHNICAL SKILLS
. Office (Word, Excel, PowerPoint, Access), HTML (web design), Adobe
Photoshop
. Worked with various CRM systems (i.e. Salesforce.com)
. Excellent and experienced presentation and writing skills
PERSONAL SKILLS
. Foreign Language: Spanish
. Music: Piano and Guitar
References available upon request
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