Technical Support Manager
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John Herring
Tulsa, Oklahoma 74132
******@*****.***
SUMMARY
Accomplished technical expert with noted success in customer support
in the technology field
QUALIFICATIONS
Extensive knowledge and experience in the technical support field
WORK EXPERIENCE
2009-Current Siwel
Consulting
CSR /Tech Support
Tulsa, Oklahoma
Technical Support for Verizon
Currently at this position I provide tech support for
Verizon Wireless/Business employees. This includes basic Windows
troubleshooting and some hardware support. Things that cannot be
taken care of over the phone are dispatched to local desktop
support.
2009. Kelly Services
CSR Tulsa,
Oklahoma
Technical Support for United Airlines
This position consisted mainly of password resets and
basic hardware troubleshooting. Most cases where dispatched to
local hardware support.
2009. Cleveland Public Schools
Technical Assistant Cleveland,
Oklahoma
Took care of all the computers in the school district
At Cleveland Public Schools I was the main point of
support for the teachers and administration of the school
district. This included Windows/hardware/network
troubleshooting. Also built many new stations for the computer
labs and teachers.
2008. Kelly Services
CSR Tulsa,
Oklahoma
Technical Support for United Airlines
This position consisted mainly of password
resets and basic hardware troubleshooting. Most cases where
dispatched to local hardware support.
2006. Homeland
Cashier/Dept Manager Cleveland, Oklahoma
Ran Cash registers/ Last 2 years ran the Frozen Food Dept.
EDUCATION
High School Cleveland Public Schools Cleveland,
Oklahoma
Graduated 2004
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