Engineer Sales

EUNHEE LEE

*** ****** **. ( Honeoye Falls, NY *4472 ( 585-***-**** (

E-mail: ***********@*****.***

QUALIFICATION SUMMARY

I am an innovative, high energy professional with 10+ years of progressive

experience, superior analytical skills and strong commitment to my

customers. I am highly skilled at analyzing issues (both technical and

business related) and then implementing solutions to increase customer

satisfaction, quality and efficiency. I excel at translating & applying

complex concepts into everyday practice. I am able to make recommendations

/decisions in ambiguous situations. Decisions are data driven but balanced

with experience, collaborative input & strategic goals.

I have consistently demonstrated success in the following broad-based

competencies:

DATA MINING AND EXPERIENCE IN BUSINESS PROBLEM SOLVING

STATISTICAL ANALYSIS OPERATIONS

COMMUNICATING RESULTS & CONTINUOUS PROCESS PROJECT MANAGEMENT

MAKING RECOMMENDATIONS IMPROVEMENT

Computer & Programming Skills

. Proficient in Word, Excel, Access, Outlook, PowerPoint, Visio

. Experience with SQL Programming, VBA and macros

. Experience with Siebel CRM Reporting, Cognos, JMP & Minitab

PROFESSIONAL EXPERIENCE

Xerox Corporation - Rochester, NY

Sales Operations Manager

2007 - 2009

. Key team member contributing to the planning, development and deployment

of vital functions including sales coverage, quotas and incentive

compensation. This involved translating business requirements and

strategic direction into operational tasks that drive higher sales

revenue.

. Awarded with a recognition bonus for outstanding development and

deployment of key sales computing tools in Excel resulting in the

estimated annual productivity increase of 4.8% or 100 hr per salesperson.

. Used data analysis to provide customer profiles and answer important

business questions. The included using SQL programming to extract the

required data, interpreting the results with statistical tools and

presenting key insights to Senior Management.

. Effectively delivered training sessions to our sales force on use of

software, order to collection process efficiency changes and annual

incentive strategy.

. Consistently helped Account Reps achieve or exceed revenue quotas

totaling $800M for NA by providing pre and post sales support to sales

personnel.

. Collaborated in the implementation of and evaluated the effectiveness of

marketing campaigns and incentive promotions.

Demand Analyst

2005 - 2007

. Improved forecast accuracy 23% and reduced absolute error by 11% for

responsible product portfolio.

. Used marketing analysis and applied regression techniques (logistic and

linear) to provide fact-based projection of equipment forecasts for Direct

& Indirect Channel orders, installs and removals.

. Communicated detailed trend analysis on the monthly basis to VP

Marketing, VP Supply Planning & Senior Product Marketing Managers.

. Effectively negotiated forecast proposals with Senior Management,

Product Marketing Managers and Business Team representatives.

. Participated in gap analysis between Quarterly Financial Plan &

forecast trends.

Process/Materials Development Engineer

2001- 2005

. Development Engineer responsible for scale-up and technology transfer of

toner to Xerox's first chemical toner facility.

. Led cycle time improvement for EA particle processing; decreased cycle

time by 25%.

. Implemented SPC for key process parameters.

. Conducted lab-scale studies & led pilot plant studies for scale-up of new

materials.

Process Engineer

1999-2001

. Process Engineer responsible for photoprocessing of thermal inkjet

printheads in Class 100 fabrication facility.

. Primary technical support for projection aligners, plasma etch systems,

wet etch processes, and polymer spin coating processes.

. Primary interface with R&D team for introduction of new products and

polymer/chemical materials.

. Led yield improvement for new product portfolio increasing yield from 43%

to 98%.

. Key participant in increasing area capacity 10x.

. Implemented use of SPC for key process parameters.

Kodak Canada - Toronto, ON

Development/Manufacturing Engineer

1995-1999

. Coating Engineer for Inkjet product portfolio.

. Primary engineering support for web coating and conveyance technology and

solution making.

. Led improvement projects increasing output 8% - 50% of various Inkjet

products.

. Coordinated pilot-scale experiments and made recommendations for the

scale-up of Inkjet development products.

. Interfaced with suppliers, marketing, and internal customers.

. Provided general technical support for color paper and film development

teams.

EDUCATION

University of Rochester

. Masters Degree, Chemical Engineering

Queen's University at Kingston, Canada

. BSCE, Chemical Engineering

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