Human Resources Training

Suellen Scoby

*** ******* *****

Champaign, Illinois 61821

Home - 217-***-****

***********@*****.***

Highlights of Qualifications

. Active Training and Recruitment background

. Strong background and understanding of Human Resource policies and

procedures

. Current Workplace Mediation and Facilitation certification

Employment History:

"Graduate College/University of Illinois - Urbana Illinois

1/08-present

Assistant to the Dean, Graduate Student Academic Affairs - Currently act as

an "ApplyYourself" technical consultant. Attended various workshops having

to do with successful graduate web recruitment techniques. Conducted

several months of research on graduate education and how colleges use the

web for prospective student recruitment purposes. Worked on the

redevelopment of web recruitment initiatives for the Graduate College.

Coordinated the budget and execution of regional Graduate College off- site

recruitment efforts. Attended NAGAP conference and participated in

workshops dealing with recruitment initiatives. Developed Recruitment

materials used in off campus student recruitment efforts. Banner CORE user

and Graduate College Communication team member.

Graduate College/University of Illinois - Urbana Illinois 3/07-

01/08

Assistant Director for Graduate Admissions Application, Communications and

Training -

Worked with SMEs and users to determine direction of training classes and

materials. Planned &

developed training materials and communications for the Admissions unit.

Participated in various committees within the Graduate College. Worked with

departmental contacts about issues dealing with graduate application

materials and the graduate application system. Served as the primary

admissions contact with the third party vendor for the ApplyYourself

graduate application system. Along with Graduate College IT created XML

files to facilitate ApplyYourself project for University departments.

Worked within ApplyYourself and the Banner student records system to

facilitate the approval of Graduate admissions applications.

AITS/ University of Illinois- Urbana Illinois

8/01- 3/07

Help Desk/Research Programmer - Diagnosed computer and software

application problems while working with administrative clientele. Worked

with second tier technical staff to resolve issues in a timely manner.

Monitored university wide network and server activity. Actively assisted

University staff and students with first line SCT Banner support issues.

Documented Help Desk incidents within the Clarify problem reporting system.

Assisted University Staff with use of the State of Illinois Ethics training

application. Followed AITS security procedures while working with faculty,

staff and students on computing issues.

Amdocs (formally ITDS)- Champaign, Illinois 4/98-

12/00

Revenue Assurance Analyst/Product Support - Performed billing and

accounts receivable verification procedures for various telecommunications

clients. Responded to primary product support incidents. Acted as a liaison

between various clients and Amdocs programmers. Facilitated dialogue

between clientele and Amdocs staff while dealing with programming and

staffing issues. Entered details of computing incidents into the WMS

problem tracking system.

Education

BS

08/95

MS Business/Technology with emphasis in Training & Development

12/02

Both from Eastern Illinois University, Charleston, Illinois

EASI (Equal Access to Software and Information) -- Barrier Free Web Design

- 05/06, Barrier Free E Learning - 05/06 and Train the Trainer - 07/06

40 hour Foundation Mediation Certification - The Pulse/Nancy Love - San

Diego, CA -10/04

Managing Workplace Mediation Trainer Certification - MTI - Kansas City, MO

- 09/08

Facilitating Learning in Organizations - DePaul University- Chicago, IL -

11/08

Professional in Human Resources - DePaul University - Chicago, IL - 05/09

Computing and Software Experience

. Microsoft Office: Excel, PowerPoint, Word, Access and Publisher

. Banner Data and Recruiting & Admissions

. Adobe CS4 Creative Suite

. SQL and Acrobat

. Google Documents

Memberships

ASTD

SHRM

NTEN - Nonprofit Technology Community

Eastern Illinois Alumni Association

Volunteer Opportunities

Illinois Literacy Project Read Tutor- 2006

Climb up So Kids Can Grow Up -volunteer recruitment, webinar and marketing

assistance - 2009-present

Many Voices Press - SEO and other marketing realignment advice and service

-2009-present

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