Customer Service Manager
Resume:
Bryan Gramaglia
Raleigh, NC 27603
*****.*********@*****.***
____________________________________________________________________________
_________________________________________________
Objective To obtain a position at your company, as a Warehouse
Supervisor. In my new role I will strive to do my best and work
hard using the experiences and skills I have gained through life
and past work experiences.
Summary Detail oriented, Engineering/Distribution Professional with
strong business skills who is results oriented and believes in
accuracy and precision. Dependable, reliable, and self
motivated. Proven ability to work independently or excel in a
team environment.
Education 2007 - Present Wake Technical Community College
Raleigh, NC
Electronics Engineering Technology (Associates Degree)-
Currently finishing classes to complete this degree in 2011.
Electrical Engineering- After attaining my AAS degree I will
work through a satellite program via the University of North
Carolina at Charlotte to obtain a full Bachelors degree by 2013.
Professional January 2009 - October 2009 Schmalz Inc.
Raleigh, NC
Experience Product Manager-Vacuum Clamping and Applications Engineer-
Vacuum Components and Systems
March 2003 - January 2009 Schmalz Inc.
Raleigh, NC
Distribution Manager
Schmalz Inc. is a Worldwide leader in the field of vacuum
technology for robotics and workholding, which develops,
produces and sells vacuum components for gripping, handling,
and clamping systems.
. Inventory - managed stock, recommended purchasing levels,
FIFO requirements, design and layout of
warehouse and work space.
. Assembly - design and assembly of products per specific
applications, to customers' exact specifications. This
required visits to customers' facilities to assemble
products and train staff on how the products are to be
used properly and safely.
. Design - Solid Works 3D modeling, electrical diagrams and
setup, basic structural and mechanical knowledge;
including troubleshooting, testing, and final inspection
of products before shipping.
. Shipping/receiving - order processing, scheduled
deliveries, and incoming shipments via truck, plane, and
sea. Negotiated rates and discounts to optimize
productivity and minimize cost. Managed trade show setup
and tear down, specific to the type of show and the
company's needs.
. Customer service - direct contact with customers to find
their needs and process their requests. Find solutions
specific to customer applications through phone, email,
and face to face meetings and presentations.
. Computer Literacy- in depth knowledge of Excel and Word,
operating systems, and basic troubleshooting and
maintenance for Windows based systems. Working towards a
certification in Solid Works and Lab View.
References available on request.
Contact this candidate