Customer Service Representative
Resume:
Roger Lee Cornwall Jr.
Hollywood, CA. 90028
6671
*******@*******.***
Education:
Watterson College Commercial Art 1989-1990
Van Nuys College of Business 1990 Data Processing 1990
ICS / Harcourt NRI Schools PC Specialist, Multimedia Programming 1997-2000
Objective:
A career oriented position as a Call Center Customer Service Representative
where I could utilize my training and experience to contribute to my
employer's productive operation as a valued member of a professional team.
.
Experience:
Call Center Telephone Service Representative
Sept 2009 - Jan 2010 Adecco Glendale, CA
Assignment with Bank of America. Assisted customers with Short Sales in
Country Wide Home Loans acquired by Bank of America. Servicing Government &
Conventional Home Loans. Training included Mortgage, Escrow & Insurance.
Utilized PC & headsets.
Call Center Telephone Service Representative
May 2008- June 2009 Career Strategies Calabasas, CA.
Assignment with Davis Market Research. Data collector for telephone
surveys, using Windows PC terminals using Win CATI and html java enabled
surveys, used headsets.
Call Center Telephone Service Representative
Oct 2006 - Sept2007
Kelly Services Woodland Hills, CA
Assignment with The Recycler Classified Advertisements Company. Answered
inbound calls to place advertisements, offered up sells from text only to
photo ads, outbound calling to customers to upgrade and renew ads. Utilized
Windows PC, Outlook, Word, Excel spreadsheets, Headsets. Processed credit
card, check and cash payments. Awarded Gift Certificates for weekly sales
contests.
Call Center Telephone Service Representative
Jan 2000- July 2007
CA Walker North Hollywood, CA.
Data collector for telephone surveys, using Windows PC terminals using Win
CATI and html java enabled surveys, used headsets.
Call Center Telephone Service Representative
Nov 2004 - Feb 2005
Exact Staff Calabasas, CA.
Assignment with INQ an Internet Based Service Company to provide customer
support and offer up sell 30 day trial offers. Utilized Windows PC,
Headsets. Processed credit card payments. Used headsets.
Data Entry Payroll Clerk
Jun 2000 - Aug 2000
PDQ Personnel Services INC. Reseda, CA.
Answered phones and dispatch residents requests by phone, Entered
department payroll into proprietary developed Excel spreadsheet for the LA
City Wastewater Bureau of Sanitation.
Call Center Telephone Service Representative
Sept 1992 - Aug 2004
Interviewing Service of America Van Nuys, CA.
Data Collector for telephone surveys. Using HP terminals, CATI CFMC, IVR
sound, PC internet based surveys in high volume call center. Specializing
in remote and in house client monitoring. 4 rehires. Seasonal Part time
work
Call Center Telephone Service Representative
April 1996 - Jan 1997
Guthy-Renker Internet Palm Desert, CA.
Performed customer service tasks utilizing PC customer database. Included
data entry and assisting customers for America's Choice Mall.
(www.choicemall.com). http//www.guthy-renker.com
Call Center Telephone Service Representative
Sept 1995-Feb 1996
Telelink Systems Denver, CO.
Offered special rates on premium channel services to existing cable
television customer s nation wide in this high volume call center.
Call Center Telephone Service Representative
Oct 1993 - March 1994
800- Direct Canoga Park, CA.
Inbound telephone operator for this high volume call center specializing in
the catalog mail order industry.
Call Center Skills And Experience
17 Years Experience in Call Center
Customer service oriented
Provides Consistent Excellent Customer Service
Build & Retain Rapport With The Customer
Inbound And Outbound Sales Representative
Seasoned Sales Professional
Type 40 wpm By Touch
Handle Customer Calls, Entering Orders, Establish Relationships With
Clients
Part Of A Productive Team In Fast Paced Call Centers
Reliable, Punctual, Courteous And Positive
Meets and Exceeds Production Index Goals and Expectations
Highly motivated entrepreneur
Cross-sell consumer products and assist with general clerical duties
Excellent written and oral communication skills
Proficient in MS Word, Excel, Power Point, Access
Contact this candidate