Customer Service Technician

George Rodriguez

*** **** *** ******

Bayonne, NJ 07002

Phone: 201-***-****

E-mail: ***********@*******.***

Objective:

To obtain a challenging and rewarding position in the field

of Information Technology

Summary of qualifications:

Over seven years experience of installation, troubleshooting

and upgrade of software computer systems and peripherals.

Highly focused on meeting deadlines resulting in high

customer satisfaction and cost savings.

Capable of working individually or as a team member.

Very strong analytical, written, verbal communication and

interpersonal skills.

Work experience:

12/2008-09/2009 Spherion/Technisource,South Plainfield, New Jersey

Deployment Technician

Deployed Hewlett Packard laptop computers to Eli Lilly

Pharmaceutical Corporation, Indianapolis, Indiana. Imaged

computers and create user account in Active Directory and

client encryption. Grant permissions to user to various

resources and applications. Forward requests to DBA for

database access rights. Setup computer using Symantec Ghost.

Planned and executed large scale PC deployment and

replacement. Software used was Lotus Notes, Remedy version

5, Visual Basic, Wise Package Studio, Install Shield, SMS,

and Altiris Agent, also maintaining and supporting Microsoft

Windows 2000, Microsoft Windows XP Professional.

11/2007-9/2008 PC Computer Services, Bayonne, New Jersey

Computer Technician/Customer Service

My job requirements were but not limited to full support of

Microsoft Windows XP Professional, Microsoft Windows 2000

for break-fix, install, move, add change, and preventive

maintenance activities e.g. anti-virus (Norton) installs,

defragmentation, clearing temp files, patch implementation,

incident resolution. Maintained accurate, complete and

up-to-date inventory records of all computers and printers.

4/2007-10/2007 Touch Dynamic, Maplewood, New Jersey

Hardware Technician

Performed installations of CPU's, SATA hard drives, memory,

and video cards. Configurations, upgrade maintenance, and

troubleshooting for POS (Point Of Sale) Computers. Created

Ghost images of new computer with Microsoft Windows 2000 and

Windows XP Professional through a LAN environment. Daily

work orders are setup for individual technicians. The

FS100, Galaxy, Global CS-200 computers are checked on a

technician bench for any hardware and software defect before

being moved to Q/C department.

6/2005-3/2007 National Archives and Federal Records Center, Bayonne, New

Jersey

Computer Technician/Customer Service

Installation of Operating Systems and software including

Microsoft Windows 2000, Windows XP Professional, Microsoft

Office 2003, Symantec Ghost, MacAfee Antivirus. Planned and

managed the upgrade of DELL, HP workstations and upgraded

Windows XP Professional. Installed and configured desktops

and laptops peripheral hardware including DVD drives, hard

drives, memory, modems, printers and network cards.

Maintained ongoing customer relations and strong client

trust and freelance on weekends.

11/1998-5/2005 Wackenhut Corporation/Savvis Communications, Jersey City,

New Jersey

Supervisor/IDC Administrator

Controlled access to the Internet Data Center (IDC) that

notifies the appropriate individual of customer, visitor and

contractors arrival as required by the client. Worked

directly with the (NOC) Network Operation Center on call,

network administrator, customer service and reboot client

servers as required. Worked with facilities personnel to

ensure a position work team environment. Responsible for

viewing all incoming e-mails and use of Siebel Enterprise

5.0 for viewing client's static's.

Education:

4/2008-8/20008 American Vocational Technology Institute, Hackensack, New

Jersey

PC/LAN Help and Support Specialist: Certificates

Topic included 400 hours of hands-on-training in A+/Network+

& MCP. Configured Windows 98, Windows XP Professional,

Windows 2003 server, VMWare Workstation and Network

Infrastructure. Performed software and hardware maintenance

tasks on computers and peripheral equipment.

9/1999-6/2000 Worldwide Educational Services, Jersey City, NJ

Network Administration/PC Support Program

Certificate in Network Administration/PC Support- 4.0 GPA

Intensive 600 hour hands-on training in configuration of

network Microsoft operating systems.

1998 Zoeb Institute, Jersey City, New Jersey

Computer Repair Training Technician: Certificate

References: Furnished upon request.

Contact this candidate