Customer Service Sales

SIMONE PIZZA

Coral Springs,

FL *****

Cell: 954-***-****

Email:

******@***.***

SUMMARY

B.A., Communications, Florida Atlantic University, Boca Raton, FL

I am looking for a position that is commensurate with my skills and

experience.

Unique ability to perform effectively with people of diverse backgrounds

and all levels of authority.

. Strong leadership skills and a team player.

. Aptitude for excelling in a fast-paced environment.

. Computer literate with Microsoft Windows, Unix, IBM and ITT

programs

. Excellent written and verbal communication skills.

PROFESSIONAL EXPERIENCE

Baker Govern & Baker, Fort Lauderdale, FL

2009

Accounts Receivable and Skip Tracing Representative

Collected on third party accounts for UPS and Geico. Skiptraced accounts.

TMS Health, Boca Raton,

FL

2008 - 2009 Account

Management- Sales-Telecommute-POSITION ELIMINATED

Outsource partner for Office Depot. Managed 750 accounts in the Business

Direct Division for Office Depot's

small to medium businesses. This is performing a similar job as when I

worked for

Office Depot but working for the Outsource Partner. Attained sales over

102% to goal

per month.

FLORIDA BUILDER APPLIANCES, Pompano Beach,

FL 2007

Accounts Receivable Representative-Business to Business

Assigned to 4 showrooms. Responsibilities include managing accounts

of major homebuilder corporations to determine credit terms and limits, to

make outgoing and handle incoming calls in order to arrange payment plans

and suspend accounts for non-payment. Send Notice to Owners and possibly

lien addresses that are in default of net terms. Balance, research, and

resolve accounts. Invoice for payment and provide customer service.

OFFICE DEPOT, Boca Raton,

FL

2004 - 2006

Account Management--Sales--OUTSOURCED

Managed over 2000 contracts, National and GSA accounts, through

consultative solution based selling and cross selling to grow these

accounts 11% over last year. Provides excellent customer service and

performs as a dedicated account manager for all of the customers' needs.

Assigned to target 250 house accounts to drive revenue through selling and

cross selling.

Business Direct Division Prospecting/Anti defection/Welcome

Contacted and established new customer base using Dun and Bradstreet

reports.

. Awarded for top sales: January, February, April, May and

September 2005

. Awarded May 2005 Consistent Top Producer - Sales

. Top sales representative 6 months running, January - June

2004

. Generated over $40k per month in revenue, averaged 11 orders

per day over department goal of five

TRIAD FINANCIAL CORPORATION, Margate, FL

2002-2004

Senior Loan Representative-WENT OUT OF BUSINESS

Responsible for calling delinquent accounts to set up payment arrangements

with customers. Contacted customers using skip tracing ability to locate

owners and the vehicles. Authorized to determine if a vehicle needed to be

repossessed. Ability to read and interpret credit reports.

. Recovered over $100,000 worth of damaged vehicles and

subrogated against insurance companies to recoup the company's

money.

JTECH COMMUNICATIONS, Boca Raton, FL

2001 - 2002

Corporate Collection Representative-Business to Business Accounts

Receiveable

Responsibilities included accessing Dun and Bradstreet reports of major

corporations to determine credit terms and limits, to make outgoing and

handle incoming calls in order to arrange payment plans and suspend

accounts for non-payment. Balanced, researched, and resolved accounts.

Invoiced corporations for payment. Provided customer service. Posted

payments.

. Recouped over $70,000 of profit and loss for the company by

invoicing and resolving issues with corporate billing offices on

old invoices so they would pay.

GENERAL MOTORS ACCEPTANCE CORPORATION, Boca Raton, FL

1995 - 1998

Account Supervisor (Credit Administration) BUYOUT UNABLE TO RELOCATE

Managed over 200 accounts. Responsible for making outgoing calls to set up

payment arrangements with customers in arrears with his/her account. Also

provided customer satisfaction on incoming calls, insurance and

confiscation follow-ups on total losses and to determine if a vehicle

needed to be repossessed. Knowledge of Credit Risk Management, Skip

Tracing, and interpretation of Credit Bureau Reports.

REXALL SUNDOWN, Boca Raton,

FL

1994 - 1995

Distributor, Relations Representative

Responsibilities included but were not limited to extensive customer

service, encompassed problem solving and complaint resolution, return goods

authorizations, as well as product inventory.

AMERICAN EXPRESS TRAVEL RELATED SERVICES, Plantation, FL

1986 - 1993

Membership Services Representative

Promoted in 1990 to Membership Service Representative. Responsible for

providing service to more than 200 customers daily. Handled special charge

authorizations, credit, collections, emergency cash, and account

balancing. Excelled in effectively resolving account problems.

Consistently received outstanding performance review. Received quality

customer service awards.

COMMUNITY INVOLVEMENT

Just Read Florida Program

Co-Chair, School Advisory Forum, J.P. Taravella High School

Member, School Advisory Council, J.P. Taravella High School

Member, Parent, Teacher, Student, Organization, J.P. Taravella High School

Volunteer, Navy JROTC, J.P. Taravella High School

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