Customer Service Administrative Assistant

Maureen A. Carlson

**** *. ***** ******

Chicago, IL 60643

Email: ***********@***.*** Phone: 773/779-5467

Summary Administrative professional combining 30 years of

management experience with handling confidential

matters, staffing and personnel needs, including

conducting interviews, training and supervising.

Client Service Rep 2004-2008

Proofreader Kokopelli Communications Group, Inc.

Processed client print orders from inception to

completion

Tracked the status of every client's job orders

Selected custom-made promotional items for clients

Established client/vendor relationships

Initialized proofreading system

Proofread all client materials prior to production

Established filing system for sales reps

Purchased office supplies

Customer Service Rep 2003

A.W. Andre Company, Inc.

Maintained customer accounts by addressing their office supplies

orders, processing returns and handling customer

complaints

Accounts receivable

Human Resource Director 1996-2002

Assistant Operations Manager Brown Marketing Communications, LLC

Executive Assistant Established filing system for Administrative

Department

Proofreader Handled staffing needs for Administrative

and Media Departments

Proofread copy for radio/TV scripts, brochures, inserts for all

clients

Processed and printed all company vendor checks

Planned Agency special functions including annual holiday party

Maintained timesheets for Administrative Department

Supervised reception relief team of five

Received three promotions within six years

Administrative Assistant 1980-1995

Proofreader Smith, Badofsky & Raffel, Inc. Advertising

Reception Relief Typed and proofread all executive correspondence

Prepared new business presentations, creative strategies, copy

for print ads, brochures, radio/TV scripts and media

plans

Proofread final copy for all accounts prior to production

Streamlined copy and keylines from art director to copywriter to

account supervisor to client for final approval

Scheduled studio time, booked talent for radio/TV commercials

Attended the production of numerous radio/TV commercials

Interviewed, hired and trained support staff

Skills Word, Excel, Proofreading

References Available upon request

Contact this candidate