Software System

Jaspreet Singh 253-***-****

***** ** ***** ****** ~ Kent, WA 98030 *********@*****.***

Versatile IT Professional: Technical Support Technician ~ Systems

Administrator ~ Network Administrator

Innovative and results-driven IT professional with six-plus years of

experience in diverse environments. Enthusiastic team player with

excellent technical skills in problem solving, troubleshooting, and

system administration. Demonstrated ability to resolve moderate to

complex software/hardware/network problems in stressful and fast-paced

environments.

Technical Experience

Languages C, SQL, PL/SQL

Operating MS Windows 9X/200X/XP, UNIX, DOS

systems

Databases Oracle, MS Access

Tools Developer, Visual Basic (VB), SQL Loader

Certifications A+, Network+, MCSE

Professional Experience

RAINIER DISPATCH LLC, Seattle, WA 2004 - 2009

IT Support Technician

. Analyzed, logged, and tracked complex software and hardware

issues/incidents - network connectivity, applications, servers, and

peripherals (printers, etc.).

. Coordinated hardware and software installations and upgrades in 100%

compliance with company and industry standards.

. Identified best resolution of complex matters and coordinated

implementation of action.

. Handled troubleshooting to isolate and diagnose system problems to

increase up-time.

. Provided on call network technical support assistance for users for

overall network access and workstation accessibility.

. Utilized corporate tools and systems in tracking changes, service

requests, and activities.

. Installed new software releases, system upgrades, and patches to

resolve software issues.

Junior Systems Administrator - Vehicle Tracking System

. Handled all areas of system and network administration: server

maintenance, software upgrades, security, installation of 3rd-party

software, and operating system design.

. Conducted test/upgrade/configuration/maintenance/troubleshooting on

Windows/UNIX servers.

. Monitored server back-end processes and performance; conducted server

security audits, system backup restore procedures, and other disaster

recovery and business continuity processes.

. Maintained system and tape backups and performed system/file

restorations.

. Troubleshot credit card terminal, related hardware, and specialized

industry software issues.

. Maintained two telecommunications systems (voice/voicemail).

. Re-imaged all end-user computers to standardize previously

inconsistent specification, configuration, and software. Centralized

formerly incompatible FTP and encryption processes.

. Support and maintain user accounts (rights, security, systems groups).

MICRONET MANAGEMENT CORP, New York, NY 2003 - 2004

Developer & Administrator - Nursing Home Management System

. Designed, developed, and supported complex system for pharmaceutical

chain, including multi-user interface and patient prescription

tracking system spanning multiple nursing homes.

. Built prototype using VB and Oracle; set UI specifications and

developed UI and backend.

. Controlled system access with programmatically built-in-administrator

control.

. Updated and migrated data from data files into Oracle database using

SQL*LOADER.

. Used OLE to provide MS Word invoices; used Crystal Report Writer for

reporting.

Education

Bachelor of Science (BS), in Client/Server Technology, University of

Punjab, 1993

Certifications: Comptia A+ ~ Comptia Network+ ~ Microsoft Certified Systems

Engineer (MCSE)

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