Engineer Project
Resume:
William "Chuck" G. Smith
PO Box 661
Beebe, AR 72012
501-***-**** Mobile
501-***-**** Home
***********@****.***
I have11 years' IT experience with large retail firm with responsibilities
that included maintenance and system upgrades for PC's, servers, printers,
RF devices, etc. located in Distribution Center and retail locations.
Have been recognized as a Top Twenty Performer for Target and received the
quarterly achievement award for performance.
Experience
2006-2009 Target Stores &
Distribution Maumelle, AR
Systems Engineer
. LAN & WAN 2nd level Help Desk support for Distribution Center
data center, stores and office locations in the field. Utilized
Remedy and HPSD incident management systems.
. Software and hardware support for desktops, laptops, printers
and tablet pc's, including setup and reimage of devices as
needed.
. Telephone and voice mail system administration, (move, add,
change and delete).
. Project lead for Next Gen Lan infrastructure upgrade completed
early with no impact to facility operations.
. Assisted in startup of new Distribution Center in North Carolina
as well as shutdown of Maumelle facility.
. Worked with Application, DBA, network and O/S support teams to
achieve optimal network performance.
. Installation of monthly Microsoft patches on affected O/S.
. Participated in 3-person On-call rotation providing 24 x 7
coverage.
. Utilized Remedy and HPSD applications to resolve or facilitate
the resolution of open problem cases.
. Assisted in the development and implementation of corporate
policies on Control Room security and SOX compliance.
. Created / maintained printer queues, file and folder
permissions, Active Directory accounts and password resets.
1998-2005 Target Stores & Distribution
Tyler, TX
Support Specialist
. Successful startup of new Distribution Center.
. Routine Computer Room system checks and support as well as
completion of daily tasks. Primary focus was 1st level Help
Desk support for large Distribution Center. Utilized Remedy
incident management system.
. Project leader for RFID technology testing and implementation.
. Development and implementation of processes for maintaining SOX
compliance within all Target Corporation Data Centers.
. Assisted Team with development of process for documentation of
troubleshooting guidelines and procedures.
1996-1998 Target Stores & Distribution
Maumelle, AR
Warehouse Worker
. Forklift and other normal duties. Production and performance
standards met.
. Selected as Backup Computer Operator to support Distribution
Center operations when needed.
1985-1996 Russell Chevrolet
Sherwood, AR
Shipping & Receiving Clerk
. Delivery driver for parts department. Promoted to Shipping and
Receiving clerk responsible for orders, data entry and maintenance
of large parts inventory.
Education
1996 University of Arkansas
Little Rock, AR (60 hours completed)
. Completed approximately 3 years with a focus on Math and
Physics. GPA 3.8/4.0
Interests
. Bicycling, reading and golf.
Contact this candidate