Manager Management

VICE PRESIDENT, DIRECTOR, SENIOR MANAGER

PROFESSIONAL SERVICES ( PROJECT MANAGEMENT ( SUPPORT ( OPERATIONS

Start-Up / High-Growth / Turnaround Situations

I am a results driven, hand-on services delivery professional with a proven

record of achievement in consulting, implementation & support, data center

operations, business development, project and account management and

solution sales in the commercial, government and public sectors. This

experience is consistently focused on achieving exceptionally high levels

of customer satisfaction and retention through alignment of the right

people in the right roles and executing for the well being of the customer.

My entrepreneurial, technical and organizational skills have enabled my

success in Executive and Managerial roles for numerous start-up and high

growth organizations. I have an extraordinary aptitude for communicating,

negotiating and translating technology to business value, as well as

turning the most challenging and pessimistic situations around.

PROFESSIONAL QUALITIES AND STRENGTHS

. Excel at "Delivery" - Superb project management, resource planning and

visioning skills

. Superior proficiency at finding and improving operationally and

financially

. Expert at defining best practices for improving and sustaining "customer

focus" in the delivery of services

. Highly analytical with a keen eye for budgetary, expense and forecasting

. Robust strategic and tactical decision making and problem solving skills

. Innate risk management and risk mitigation skills

. Experienced in building and managing high performance matrixed and

virtual team environments, including managing large teams globally (US,

Europe, Asia and India)

. Honest, ethical, reliable and passionate about success of my team and

self

. Extensive experience with Contract & Vendor Management, RFP / Proposal /

Statement of Work (SOW), Pricing, Negotiations, Contracts/Legal, P&L,

Staffing, Resource (HW/SW/Services) Acquisition and Budgeting.

ROLES HELD

GLOBALSCHOLAR ( Bellevue, WA 2009 - 2010

Vice President Client Services

Managed a 50+ globally dispersed team providing implementation,

consulting and product support services for 70+ active implementations in

Schools and School districts globally.

< Identified gaps in service delivery and prepared 90 plan - delivery

methodologies, best practices, processes and procedures, revenue

forecasting, cost/resource alignment

< Established baseline of resources, cost and budget to support 2010

growth at 100%

< Turned several key accounts around toward higher customer satisfaction

levels in first 10 days

< Fully responsible for selling $10K migration project within first 15

days

< Hired 1 project management consultant within first 10 days, 1 data

migration specialist within 15 days

ADMITONE SECURITY ( Issaquah, WA 2008 - 2009

Director of Client Services

Built and managed a professional services and support team from the

ground up for a new Enterprise Security Solution using keystroke typing

rhythms and patterns.

< Achieved $300K in Professional Services Revenue in 1st Year

< Sold first professional services package to a major financial

institution ($60K)

< Key member of team responsible for largest sale to a Major Washington

State Agency ($500K)

< Consistently commended by customers for successful delivery and

implementations of AdmitOne solutions (12+ Implementations in 1st

Year)

MANAGED OBJECTS (Acquired by NOVELL, INC) ( McLean, VA (Seattle, WA)

2000 - 2008

Director of Professional Services

Built, grew and managed a 25+ Worldwide Professional Services

Organization in North American, Europe and Asia from the ground up for an

enterprise systems management and monitoring solution.

< Achieved over 30 % of the service and software revenue streams during

my tenure ($2M in 2001 to $10M in 2008)

< Responsible for the largest sale of professional services for an

outsourcing project for a major financial institution ($400K) in 2002,

which created the foundation for a follow on project in 2005 at

($400K).

< Key member of numerous sales teams responsible for consistently

selling $1M+ solutions

< Consistently commended by customers for successful delivery of

services toward the implementation of Managed Objects solutions

(Personally managed up to 12+ implementations in parallel)

< Repeatedly attained team utilization rates of 70%+

ADDITIONAL ROLES HELD

Manager Consulting Deloitte & Touche - Seattle, WA 1998 - 2000

Solutions Consulting

MIS Director Govt Consulting PricewaterhouseCoopers Fairfax, VA

1996 - 1998

Director of Technical Marketing Universal Systems Inc. Chantilly, VA

1994 - 1996

MIS Director Metrocall Alexandria, VA 1993 - 1994

Senior Consultant Deloitte & Touche - Washington, DC 1991 - 1993

National Tax Technology Group

Manager Engineering Support Advance, Inc. Arlington, VA 1990 - 1991

Manager Customer Support AFSCME Washington, DC 1988 - 1990

Systems Analyst Planning Research Corp McLean, VA 1986 - 1988

TECHNICAL AREAS OF EXPERTISE

. Enterprise Software, including End to End Education / Classroom

Management Solution, Enterprise Management & Monitoring, Business Service

Management (BSM), Identity and Security technologies, ERP (Financial &

HR) and CRM Applications, Point of Sale & Timekeeping Solutions, as well

as the MS Office suite of applications (Word, Excel, PowerPoint, Project,

Access, Visio)

. Data Center Management - Software As A Service (SAAS) / Software Plus

Services, Cloud Computing/Hosted

. Operating Systems & Databases - Windows, Unix, Linux, MS SQL Server,

MySQL, Oracle SQL

. Managed implementation and support for the following platforms and

technologies: .NET, Apache, Tomcat, IIS, HTML, JavaScript, JVM, XML,

C/C++

. Case Management/Help Desk Applications, Digital Records/Document

Management Solutions

. Data Center Operations - Event / Systems Monitoring, Disaster Recovery

. ITIL - Incident, Problem, Change, Release, Configuration Management Best

Practices

EDUCATION and CERTIFICATIONS

Pennsylvania State University, Bachelor of Science, Business

Administration/Marketing

Strayer University, MBA/MIS, Completed core MBA/MIS education requirements.

University of Washington, Completed various courses in General and

Technical Management.

ITIL Certified 2004.

Vendor Specific Certifications from Novell (CNE), Citrix Systems, Inc.,

Oracle and Onyx.

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