Management Sales
Resume:
Michael R. McAtee
Versailles, OH 45380
*******.*.******@*****.***
Career Summary
Seasoned, articulate, and analytical professional with over 10
years of experience in all facets of data analytics and report
writing. Possesses outstanding verbal, written, and
interpersonal communications skills and an inherent ability to
build effective and cohesive teams. Deeply values creativity
and lifelong learning.
Education
09/94 Wright State University
Fairborn, OH
to 06/00 Organizational Communications Major
Marketing Minor
Earned 30% of college expenses
Work Experience
11/07 The Berry Co., Division of AT&T Dayton,
OH
to Present Business Data Analyst
. Provide top tier support for Business Objects technical
issues
. Create and maintain Business Objects universes and reports
for various divisions
. Create and maintain new Enterprise Data Warehouse and
reports using Microsoft Reporting Services
. Act as communication liaison between Business and IT for
all Enterprise Data Warehouse and Reporting Services needs
4/05 NCR Corporation Dayton, OH
to 11/07 Systems Administrator, Relationship Management Database (RMDB)
and iStore
. Working extensively with Oracle ERP Applications as an
administrator
. Leading the design, testing, implementation and ongoing
maintenance of all iStore and RMDB capabilities
. Consulting with cross-functional teams in product
management and product marketing to determine appropriate
set-up for customer sets and product content
. Develop ad-hoc reports from the RMDB and iStore database on
an as needed basis using Structured Query Language (SQL)
10/04 Kroger Company Cincinnati,
OH
to 4/05 Business Objects Level 2 Technical Support
. Provide top tier support for Business Objects technical
issues
. Create and maintain Business Objects universes and reports
for various Kroger divisions
. Provide maintenance and trouble shooting for Unix Server
housing Business Objects platform
11/00 Teradata, a Division of NCR Dayton, OH
to 10/04 Lead Management / Data Analyst Team Leader
. Create, run, and maintain all ad-hoc reports using various
reporting tool such as Structured Query Language (SQL),
Business Objects, and Crystal Reports
. Oversee all operations for Lead Management Team
. Continue to perform the tasks of a Lead Management
Specialist
. Distribute all sales leads coming in from events and shows.
. Manage handling of customer inquiries via 1-800 CALL NCR
and Teradata Web Campaign
. Maintain data quality in Marketing database
04/99 NCR Corporation Dayton, OH
to 11/00 Inbound Operations Team Leader (Contracted through Volt
Services Group)
Oversee all operations for 800 CALL NCR Call Center
Manage handling of all customer inquiries via 1-800 CALL NCR and Contact Us
Web Campaign
Manage all incoming sales lead distribution to NCR sales force
Manage all lead qualification processes for the Inbound Lead Agent team
Manage staffing for 1-800 CALL NCR
Provide monthly reviews for all Inbound Lead Agents and Inbound Inquiry
Agents
Awards and Skills
. Microsoft Report and Analysis Services Basic, Intermediate,
and Advanced training completed 2008 and 2009
. Excel 2007 Data Mining Add-On training completed 2008
. Oracle ERP Applications training completed in 2005 and 2006
. Business Objects Basic, Intermediate, and Advanced Training
Completed in November, 2005
. Crystal Reports Basic and Intermediate training completed
in February, 2005
. Completed training in SQL code writing and Access database
functionality in 2005
. Outstanding Performance Award received in August 2003 for
work on ad-hoc query writing and management of my team.
. Outstanding Performance Award received in November 2002 for
work related to managing my team and fine-tuning Lead
Management processes.
. Outstanding Performance Award received in July 2001 for
work on Lead Management
. Outstanding Performance Award received in 2000 for work on
the "Contact Us" campaign on NCR.com
. Inbound Agent of the Month Awards received in September,
October, and November of 1999.
. Certified in First Aid and CPR through the American Red
Cross
Availability Immediate
References Attached
Contact this candidate