Project Manager Software

LENNY F. CARRIER

* **** ******

Middletown NY, **940

845-***-**** - cell

E-Mail: ************@*****.***

OBJECTIVE: To obtain a responsible career and utilize my diverse skills in

the Technology field as a PC Support Specialist or Senior Manager / Field

Service Manager.

EXPERIENCE

EASY BILLING SYSTEM, INC., Internal Office Manager / Medical Software

Support Analyst

Nanuet, NY 2005 - Dec,2009

Duties: Day-to-day support for Medical Billings Systems for

customers and day-to-day electronic health records support. Website

updates, Sales, support, promotion of new upgrades for the software system

to a diverse group of doctors' offices. Established over 300 new clients

over a period of 4 years and provide Back-end back-up of over 300 clients'

database. Billing and collections and onsite hardware support.

BEST BUY: Desktop Technician

Middletown, NY 2001 - 2003

0. Duties: Troubleshoot and diagnose all Desktops, resolves all

software and hardware issues. Install Windows NT 4.0,

Windows 98, Windows 2000 Professional, Windows XP

Professional and Home Edition. Install Hard Drives, Video

Cards, Memory Cards, Network Cards, Cache Cards, Sound Cards,

Modems, System Boards, Riser Cards, Upgrade Processors, Power

Supply, CD-Rom, CD-R, CDR-RW and DVD. Test new software such

as MS Exchange, transfer data from one Hard Drive to another,

Office XP, Office 2000, Norton Anti-Virus, PC2PC, Outlook

Mail and many more. Working hand in hand with IBM Support.

LUCENT TECHNOLOGY INC.: Electronic Technician

Charlotte, NC 2001 - 2001

1. Duties: Expanding network coverage for Cricket cell phones,

retrieving data information remotely and electronically and

putting into a database for phone coverage, driving out to

different sites to test Tower Frequency signals for the North

and South Carolinas. Support Desktop day to day Hardware

issue and installing new software/Hardware. Troubleshooting

errors in Windows NT 4.0, Windows 98 and Windows 2000

Professional.

FIRST UNION NATIONAL BANK: Analyst Officer - Trading Floor Support

Charlotte, NC 2000 - 2000

2. Duties: Support all First Union Traders' technology. Resolves all

their Application issue such as all Microsoft Access Database,

Outlook Mail, Excel, Word, Telarate, Beta, Cool, and Netscape 4.0.

Install new desktops; install the operating systems as needed such

as Windows NT 4.0 and Windows 2000 Professional. Install all

applications according to the user needs such as Microsoft Office,

Bloomberg, Telarate beta, Cool, Exchange mail etc. Resolve all the

user's hardware issues. Troubleshooting and replacing Hard Drives,

Floppy drives network cards, System Boards, CD ROM's, Riser Cards

and adding new software.

3. Adding new users to the domain, unlock/reset accounts, troubleshoot

problems with Windows NT 4.0 and Windows 2000 Professional.

IBM: Commercial Desktop Support

Charlotte, NC 1999 - 2000

4. Duties: Global remote support for all IBM clients worldwide

Hardware and Software. JP Morgan, Salomon Smith-Barney, Blue Cross

Blue Shield, Prudential Security, Merrill Lynch and many more.

Troubleshoot and resolves, Windows 95 and 98, Windows NT 4.0 and

Windows 2000 Professional issues and determine the problem remotely

then walk the customer through resolving the problem. If a part(s)

is needed I must determine the correct part and ship it to the

customer. Undertaking extensive training for IBM new Hardware and

their Fixes.

MPL SYSTEMS INC / SALOMON SMITH-BARNEY: Desktop Support / Technician

Consultant

New York, NY 1996 - 1999

5. Duties: Performed moves, adds and changes of PC's and

Peripherals, install and configure new PC's.

6. Provide connectivity for Sun workstation and PAC's.

7. Install, Test, Support Token Ring and Ethernet Network.

8. Verify cable installation and connectivity prior to trading

floor relocation.

9. Database maintenance for Cable Management systems including

documentation.

10. Install cross connects in IDF's and MDF's to establish proper

connectivity.

11. Project manager assistance for systems integration and

relocation.

12. Hardware and Software Desktop Support.

13. Repair any Hardware issues such as troubleshooting, replacing

Hard Drives, Network Cards, installing CD-Rom, Memory

Upgrades, Processor Upgrades, System Board Installations,

Modem installs, Power Pack installs, Audio Card, Riser Cards

and many more.

14. Install Operating Systems Windows 3.11 DOS, Windows 98,

Windows NT 3.51, Windows NT 4.0, and Windows 2000

Professional.

EDUCATION

Central Piedmont Community College: Charlotte, NC 2000

Major: Certified MCSE and Network Administrator

Dell Certified System Expert 2005

REFERENCE: Furnished upon request".

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